Solid, but with one major disappointment
Posted May 17, 2016 on Hotels
Good, solid hotel stay, with just one major disappointment.
The sauna (prominent in the hotel description: "look over the city center while in the sauna") was one of the main reasons why I chose this hotel. However, when I visited, in the morning just before checking out, I found a sign inside that stated that one has to let the reception know, one hour beforehand, if one wants to use the sauna. And indeed, the sauna was turned off when I visited.
I am all for the hotel reducing any wasteful use of energy, but it was very disappointing that guests are not notified of the fact that the sauna is switched off and that prior notification is required. It is a terrible decision to only display this information inside the sauna, instead of in the rooms or informing guests when checking in.
So overall, while it is a fine hotel overall, I do feel that having not been able to use the sauna, I would have rather chosen a better-value hotel that was closer to the centre of the old town.
Comment from Hotel Management
May 30, 2016 by Gita Silmale, Hotel Management
Dear Anonymous, Thank you for your feedback and for taking the time to tell us about your experience. We are very sorry that you were not absolutely happy with your stay, especially with sauna functioning. We look forward to your next stay and we will do our best to have you satisfied ! Thank you, Silards Valge, FO Manager, Radisson Blu Ridzene Hotel