Pillowtop beds, minibar, in-room safe, desk

Reviews of Wellton Centrum Hotel & Spa

4 out of 5
Wellton Centrum Hotel & Spa
33 Kaleju Street, Riga

Reviews

8.4

Very Good

Rating 10 - Excellent. 397 out of 1003 reviews" "
Rating 8 - Good. 427 out of 1003 reviews" "
Rating 6 - Okay. 111 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this is a decent hotel. Room was reasonably sized and very clean. Furnishings a bit on the cheap side - bed and pillows were not great. Breakfast was ok albeit some of the items offered would not meet the standards of a top hotel or may be different to what you may be used to elsewhere (e.g. the 'orange juice' is clearly not from fresh oranges or even normal concentrate, the sausages are not normal sausages, all of the apples available each morning were long past their best and would not be considered sellable in a supermarket etc). Dinner in the restaurant was excellent. Staff are generally quite direct but polite/efficient.
Stayed 3 nights in Apr 2024
Response from front office manager on Apr 13, 2024
Dear Steven, Firstly, we would like to thank you for taking the time to submit your review and for choosing the Wellton Centrum Hotel & SPA for your recent stay. We are pleased to read that you have enjoyed your stay with us and that you were impressed with our great location exactly in the Old Town of Riga and with the restaurant. Once again thank you for having taken the time to write to us and we look forward to welcoming you back in the near future. Best Regards, Arina Dovgaņ Front Office Manager.

10/10 Excellent

Norouz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff at the front desk who were always helpful and supportive!
Stayed 2 nights in Apr 2024
Response from front office manager on Apr 6, 2024
Dear Norouz, Thank you for staying at Wellton Centum Hotel & SPA. We are very pleased to hear such positive feedback regarding your experience at the Wellton Centrum Hotel & SPA. Thank you for taking the time to write this review. We are thrilled to know, that you had a wonderful time staying at our hotel and we are looking forward to welcoming you back very soon! Best Regards, Kitija Sallija Grundmane, Front office manager.

6/10 Okay

Tony

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from front office manager on Mar 21, 2024
Dear Tony, Thank you for staying at Wellton Centum Hotel & SPA. We are very pleased to hear such positive feedback regarding your experience at the Wellton Centrum Hotel & SPA. Thank you for taking the time to write this review. We are thrilled to know, that you had a wonderful time staying at our hotel and we are looking forward to welcoming you back very soon! Best Regards, Arina Dovgaņ Front Office Manager.

4/10 Poor

Viviane

Traveled with partner
Liked: Cleanliness, staff & service
Even they were amazing due to be my partner birthday and the room was very cleaned. Unfortunately the spa was very busy when we went there and the all morning today we didn't have hot water in the room :(
Stayed 2 nights in Mar 2024
Response from Front office manager on Mar 3, 2024
Dear XXX, Thank you for staying at Wellton Centum Hotel & SPA. We are very pleased to hear such positive feedback regarding your experience at the Wellton Centrum Hotel & SPA. Thank you for taking the time to write this review. Please, accept our sincerely apologize regarding hataspect w ruined your overall expectation about our staff. We would like to assure you that we constantly strive to achieve only the highest levels of quality, service and hospitality and we already took several actions with respective departments for not letting this kind on incident happen again. We are thrilled to know, that you had a wonderful time staying at our hotel and we are looking forward to welcoming you back very soon!

8/10 Good

Ragnar

Liked: Property conditions & facilities
Great value!
Stayed 4 nights in Feb 2024
Response from Front Office Manager on Feb 16, 2024
Dear Ragnar, Thank you for staying at Wellton Centum Hotel & SPA. We are very pleased to receive such positive feedback regarding your experience at the Wellton Centrum Hotel & SPA. Thank you for taking the time to write this review. We are thrilled to know, that you had a wonderful time staying at our hotel and we are looking forward to welcoming you back very soon! Best Regards, Kitija Sallija Grundmane, Front office manager.

10/10 Excellent

Levan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Great Hotel in the heart of old Riga. Very friendly and nice staff. Nice and clean rooms. Spa with pool
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 27, 2024
Dear Levan, Firstly, we would like to thank you for taking the time to submit your review and for choosing the Wellton Centrum Hotel & SPA for your recent stay. We are pleased to read that you have enjoyed your stay with us and that you were impressed with our great location exactly in the Old Town of Riga, with the spa area and our staff. Once again thank you for having taken the time to write to us and we look forward to welcoming you back in the near future. Best Regards, Kitija Sallija Grundmane, Front office manager.

8/10 Good

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was nice and very well located. But two odd things which were disappointing: 1. I didn't realise that as a hotel resident I'd need to book to go in the pool. When i went down it was fully booked that day and for the rest of my stay. 2. Rooms are only cleaned if you put a green tag on the door. This was not explained so i went all four days without the room being cleaned, the bed made, the bin emptied or the coffee supplies replenished. When i asked this was billed as a "green " thing. I agree that as hotel guests we don't need our sheets and towels changed every day..but that doesn't mean we don't want any housekeeping at all. It shouldn't be all or nothing!
Stayed 4 nights in Dec 2023
Response from Front Office Manager on Jan 16, 2024
Dear Nicola, Thank you very much for choosing Wellton Centrum Hotel SPA for your holidays in Riga and for taking your time to write the review about your stay. We are very pleased to learn that you have enjoyed the hotel with its location and thank you for so kind regarding our property and provided breakfast. We would like to inform that there are two type of reservations that you can make - with and without SPA access. Please, accept our sincerely apologize regarding hataspect w ruined your overall expectation about our staff. We would like to assure you that we constantly strive to achieve only the highest levels of quality, service and hospitality and we already took several actions with respective departments for not letting this kind on incident happen again. We are always asking our dear Guests to contact reception team in case of any requests or questions - so we could be able to resolve issues during the stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location. Everything was on our door step. Hotel was of a good standard too
Stayed 4 nights in Dec 2023
Response from Front Office Manager on Jan 9, 2024
Firstly, we would like to thank you for taking the time to submit your review and for choosing the Wellton Centrum Hotel & SPA for your recent stay. We are pleased to read that you have enjoyed your stay with us and that you were impressed with our great location exactly in the Old Town of Riga and with the restaurant. Once again thank you for having taken the time to write to us and we look forward to welcoming you back in the near future. Best Regards, Arina Dovgaņ Front Office Manager.

10/10 Excellent

Tadas

Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 4, 2024
Dear Tadas, Thank you for staying at Wellton Centum Hotel & SPA. We are very pleased to receive such positive feedback regarding your experience at the Wellton Centrum Hotel & SPA. Thank you for taking the time to leave this review. We are thrilled to know, that you had a wonderful time staying at our hotel and we are looking forward to welcoming you back very soon! Best Regards, Kitija Sallija Grundmane, Front office manager.

8/10 Good

francesca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very convenient location for getting around on foot and visiting the monuments and shopping areas
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Dec 20, 2023
Dear Francesca, Firstly, we would like to thank you for taking the time to submit your review and for choosing the Wellton Centrum Hotel & SPA for your recent stay. We are pleased to read that you have enjoyed your stay with us and that you were impressed with our great location exactly in the Old Town of Riga.Once again thank you for having taken the time to write to us and we look forward to welcoming you back in the near future. Best Regards, Kitija Sallija Grundmane, Front office manager.

10/10 Excellent

Joan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Front Office Manager on Dec 20, 2023
Dear Joan, Thank you for staying with Wellton Centrum Hotel & SPA and for taking your time to share about your experience with us! It is very important for us to know that our dear guests enjoy their stay. Thank you once again for your feedback! We hope that we will be able to greet you again in Wellton Centrum Hotel & SPA in the nearest future! Kind regards, Kitija Sallija Grundmane, Front Office Manager

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in the centre of Riga, would certainly visit again!
Stayed 3 nights in Nov 2023
Response from Front Office Manager on Dec 7, 2023
Dear Emily,Thank you for staying at Wellton Centum Hotel & SPA.We are very pleased to hear such positive feedback regarding your experience at the Wellton Centrum Hotel & SPA. Thank you for taking the time to write this review. We are thrilled to know, that you had a wonderful time staying at our hotel and we are looking forward to welcoming you back very soon!Kind Regards, Kitija Sallija Grundmane , Front Office Manager.

10/10 Excellent

Gennady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and feels very comfortable
Stayed 3 nights in Nov 2023
Response from Agnese Deicmane Quality specialist on Nov 29, 2023
Dear Gennady, I'm glad to hear that you enjoyed the great location and found the hotel to be very comfortable. A combination of an excellent location and a comfortable atmosphere can certainly enhance the overall experience during your stay. If you have any specific highlights you'd like to share or if there's anything else you'd like assistance with, feel free to let us know.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Agnese Deicmane Quality specialist on Nov 3, 2023
Dear Andrew, Thank you for your kind and positive feedback regarding your recent stay at our hotel. We are delighted to hear that you were satisfied with your overall experience and the level of service we provided during your visit.At Wellton Centrum Hotel & Spa, we take great pride in ensuring our guests' comfort and satisfaction, and it is always gratifying to receive such positive comments. We have shared your compliments with our entire team, and your feedback serves as a source of motivation for us to continue delivering exceptional service.

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Agnese Deicmane Quality specialist on Oct 26, 2023
Dear E, Thank you for taking the time to share your feedback. We're thrilled to hear that you were satisfied with your stay at our hotel. Your satisfaction is our top priority, and it's always great to know that we've met your expectations.We look forward to welcoming you back in the future and providing you with another enjoyable experience. If you ever have any specific comments or suggestions for how we can further enhance your stay, please feel free to share them with us. Your input is valuable to us as we continuously strive to improve our services.Once again, thank you for choosing Wellton Centrum Hotel and Spa, and we hope to see you again soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hard beds without top mattress
Generally a great hotel with nice rooms and good breakfast. Superb location with everything right at your doorstep. But the bed was a deal breaker. I have never before slept in a hotel bed without a top mattress. During my 4 night stay, I did not get one night of decent sleep. So unfortunately I cannot recommend this hotel.
Stayed 4 nights in Oct 2023
Response from Agnese Deicmane Quality specialist on Oct 26, 2023
Dear Guest, Thank you for providing detailed feedback about your recent stay at our hotel. We greatly appreciate your positive comments about our hotel's overall appeal, including the rooms and breakfast, as well as our prime location.We are, however, deeply sorry to hear about your experience with the bed in your room. Your comfort and a good night's sleep are essential to us, and we understand that a quality mattress plays a significant role in this. We apologize for any inconvenience you experienced due to the absence of a top mattress, and we truly regret that it affected the quality of your stay.Please know that your feedback is invaluable to us, and we take it seriously. We will review and address this issue promptly to ensure that future guests do not encounter similar challenges.We would like to express our apologies for the discomfort you experienced during your four-night stay, and we hope that you might consider giving us another chance in the future. If you do decide to return, please don't hesitate to let us know about your preferences, and we will do our utmost to ensure you have a restful and enjoyable stay.Once again, we appreciate your feedback and the opportunity to improve our services. We hope to have the pleasure of welcoming you back and providing you with an experience that truly lives up to your expectations..

10/10 Excellent

George

Stayed 2 nights in Oct 2023
Response from Agnese Deicmane Quality specialist on Oct 26, 2023
Dear George, Thank you for taking the time to share your feedback. We're thrilled to hear that you were satisfied with your stay at our hotel. Your satisfaction is our top priority, and it's always great to know that we've met your expectations.We look forward to welcoming you back in the future and providing you with another enjoyable experience. If you ever have any specific comments or suggestions for how we can further enhance your stay, please feel free to share them with us. Your input is valuable to us as we continuously strive to improve our services.Once again, thank you for choosing Wellton Centrum Hotel and Spa and we hope to see you again soon!

10/10 Excellent

Gemma Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Office Manager on Oct 5, 2023
Dear Louise, Thank you for staying at Wellton Centum Hotel & SPA. We are very pleased to hear such positive feedback regarding your experience at the Wellton Centrum Hotel & SPA. Thank you for taking the time to write this review.We are looking forward to welcoming you back very soon! Best Regards, Kitija Sallija Grundmane, Manager on Duty.

6/10 Okay

Chris

Liked: Cleanliness
Overall this is a decently clean and well situated hotel that comes at a reasonable price. In my opinion however it is not quite up to par with comparable 4 star hotel experiences I have had recently. Rooms would ideally be a bit larger and have better soundproofing. Aircon turned off I'm rooms from September for the winter months. Also there were lots of little signs that general upkeep could see improvement.
Stayed 3 nights in Sep 2023
Response from Front Office Manager on Sep 30, 2023
Dear Chris, Thank you for choosing Wellton Centrum & SPA for your stay in Riga and for taking your time to share about your opinion about it! We were glad to hear that the cleanliness of our hotel has met your expectations! Nevertheless, please be assured that your views are appreciated and will be kept on record. We would like to thank you again for taking your time to write a review about your stay with us. Hopefully, we will have a chance to welcome you again in Wellton Centrum Hotel & SPA to receive another chance to have You as our guest! Best regards, Veronika Jurčenko, Front Office Manager

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Front Office Manager on Sep 28, 2023
Dear Barry, Thank you for your stay in Wellton Centrum Hotel & SPA. We truly appreciated your feedback! We hope that one day you will visit us again! Best regards, Veronika Jurčenko, Front Office Manager

6/10 Okay

Carolyn

Liked: Property conditions & facilities
Disliked: Room comfort
The bed was too soft. They use two beds to make up a king, but they were slightly different sizes so there was a distinct gap between them making it quite uncomfortable. It was also very noisy. Lots of bars down the street that meant that people partying made lots of noise all night. Paid extra to have I limit access to the spa area, but you have to book in advance and only get 1.5 hours to use the facilities
Stayed 3 nights in Sep 2023
Response from Front Office Manager on Sep 25, 2023
Dear Carolyn, Thank you for staying with us in Wellton Centrum Hotel & SPA and for taking your time to provide us with your review! Please accept our sincerely apologize regarding aspect that did not suited your needs. We advise to our guest contact with our reception department who work daily, like that, we could prepare your bed to the double and change your room to quiet, because comfort of our Guest is a prior. Every Guest opinion is very important to us, we would like to thank you once again for your feedback and we wish you only positive emotions ahead. Best regards, Veronika Jurčenko, Front Office Manager

6/10 Okay

stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only reason why I have given this hotel a low score is that as we were packing and getting ready to leave we received a knock on the door from a member of staff telling us in no uncertain terms that we should have checked out the previous day ( this was not the case) and that they allegedly tried to contact us. And that we should go to the reception. At the reception we asked about the issue with our booking it would appear that their customer reception service policy has allegedly not been updated since 1991 as the response at reception was short and to the point ''system error'' while this was only a small matter/error a simple apology would have been nice !. We also stayed at the sister hotel 'Riga spa' which is close by, and would have no hesitation in staying there again when visiting Riga.
Stayed 3 nights in Sep 2023
Response from Front Office Manager on Sep 25, 2023
Dear Stephen, Thank you for staying with us in Wellton Centrum Hotel & SPA and for taking your time to provide us with your review! Please accept our sincerely apologize regarding aspect what ruined your overall expectation about our hotel. We would like to assure you that we constantly strive to achieve only the highest levels of quality, service and hospitality and we already took several actions with respective departments for not letting this kind on incident happen again. Nevertheless, we would like to thank you once again for your feedback and we hope that you will give our Wellton chain another chance to welcome you as our guest! Best regards, Veronika Jurcenko, Front Office Manager

10/10 Excellent

Leanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
Beautiful hotel, room was lovely, clean, comfortable, all the facilities needed. The restaurant was great for breakfast and the hotel spa was amazing. It’s ideally located in the old town too, a few minutes walk away from thing. Staff were really helpful and on hand when needed. Would highly recommend this hotel and if I ever go back to Riga, I would re book here!
Stayed 3 nights in Sep 2023
Response from Agnese Deicmane Quality specialist on Nov 2, 2023
Dear Leanne, Thank you for your glowing review! We're thrilled to hear that you found the hotel beautiful and that your room was lovely, clean, comfortable, and well-equipped. It's wonderful to know that you enjoyed the restaurant for breakfast and had a fantastic experience at the hotel spa.The hotel's ideal location in the old town is certainly a plus, and we're pleased that the staff was helpful and attentive to your needs.We appreciate your recommendation, and we'd be delighted to welcome you back if you decide to return to Riga. Your satisfaction is important to us, and we look forward to providing another exceptional experience in the future. Thank you for choosing our hotel!

8/10 Good

Gareth

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Front Office Manager on Sep 18, 2023
Dear Gareth, Thank you for your stay in Wellton Centrum Hotel & SPA. We truly appreciated your feedback! We hope that one day you will visit us again! Best regards, Veronika Jurčenko, Front Office Manager

8/10 Good

Dean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paldies Wellton Centrum
Great location, with the train station, bus station, and most old town attractions within a 10 min walk. Standard double room was compact but comfortable. Contemporary room with a few signs of wear and tear. Good choice at breakfast, friendly and helpful staff and surprisingly quiet at night. Spa for €18 a day is worth it after 5 hours of walking around Riga! :) Only area for improvement is the towels - frayed and need replacing. I would stay here again next time I’m in Riga. Ps. The big goldfish in the first tank in reception likes to play chase. Put your finger on the glass and he’ll follow it.
Stayed 4 nights in Sep 2023
Response from Agnesee Deicmane Quality specialist on Sep 12, 2023
Dear Dean, Thank you so much for your detailed and thoughtful feedback about your recent stay with us. We are thrilled to hear that you enjoyed our hotel's location and the convenience it provided for exploring Riga's attractions.It's great to know that you found your standard double room comfortable despite its compact size. We appreciate your feedback about the room's condition, and we will certainly address the wear and tear to maintain a high standard of comfort for our guests.We are delighted that you had a positive experience with our breakfast selection and that our staff left a positive impression. It's also wonderful to hear that you found the hotel surprisingly quiet at night, which is essential for a peaceful night's sleep.Thank you for highlighting the value of our spa facilities, and we're glad you found it worth the 18 per day, especially after a long day of exploring the city.Your feedback regarding the towels is duly noted, and we will work on replacing them to ensure they meet the highest quality standards for our guests.Lastly, we appreciate the playful note about the goldfish in the reception tank! It's little touches like these that make a stay memorable.We would be delighted to welcome you back on your next visit to Riga. If there is anything else you would like to share or if you have any further requests or feedback, please don't hesitate to reach out. Your satisfaction is our priority.

2/10 Terrible

Christodoulos

Disliked: Staff & service, property conditions & facilities, room comfort
Is a trap to stay in this hotel
The photos shows new rooms. We had a room in terrible situation only because from my point of view I booked via booking. I staying to 3-5 different hotels in Europe every month and this was my worst choice
Stayed 2 nights in Aug 2023
Response from Agnese Deicmane Quality specialist on Sep 12, 2023
Dear ChristodoulosI want to extend my sincerest apologies for the disappointing experience you had during your recent stay with us. It is truly disheartening to hear that your room did not meet your expectations and that you found it to be in a terrible condition.We understand the importance of accurate representation through photos, and we deeply regret any disparity between what was advertised and what you encountered. This is certainly not the level of service we aim to provide, and we take your feedback seriously.We would like to investigate the booking process to understand what may have led to this unfortunate situation. Your feedback is invaluable, and we are committed to ensuring that this does not happen to any of our guests in the future.As a seasoned traveler, your experience is valuable to us, and we deeply regret that we fell short of your expectations on this occasion. We hope you will consider giving us another chance in the future to provide you with a more positive and enjoyable stay.

4/10 Poor

Andrew, Coventry

Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 25, 2023
Dear Andrew, Thank you for your stay in Wellton Centrum Hotel & SPA. Every Guest opinion is very important for us and we are thankful to shearing it with us! We wish you only positive emotions ahead! Best regards, Veronika Jurčenko, Front Office Manager

6/10 Okay

Lauren

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Women should stay elsewhere
The housekeeping is severly lacking One of the bottles of water in my minibar had been opened. Mold in the shower. No bolt on the door for security and several times when i letf the room, the door did not lock. Safe in the room was broken. This hotel is not safe for solo women.
Stayed 3 nights in Aug 2023
Response from Agnese Deicmane Quality specialist on Sep 12, 2023
Dear LaurenI want to express my deepest apologies for the severe lapses in our housekeeping and security services during your stay. Your feedback is genuinely concerning, and I want to assure you that we take it very seriously.The issues you described, such as an opened bottle in the minibar, mold in the shower, the lack of a security bolt on the door, and a malfunctioning safe, are completely unacceptable, and we are deeply sorry that you had to encounter them during your stay. These are clear breaches of our commitment to cleanliness, security, and guest comfort.Your comment about the hotel not feeling safe for solo women is particularly concerning, and we will be taking immediate steps to enhance security measures to ensure the safety and peace of mind of all our guests.We will be investigating these issues thoroughly and taking corrective actions to address them promptly. Your feedback is invaluable in helping us identify areas that need immediate improvement, and we are committed to rectifying these issues so that they do not happen to any of our guests in the future.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely pleasant. The breakfast buffet was very good. Since the hotel is in the old town, you can easily walk around. On the negative side, the beds were extremely uncomfortable.
Stayed 2 nights in Aug 2023
Response from Front Office Manager on Aug 26, 2023
Dear Diane, Thank you for staying with us in Wellton Centrum Hotel & SPA and for taking your time to provide us with your review! We are very glad to know that our hotel has met your expectations as well as work of our staff. Please accept our sincerely apologize regarding aspect that did not suited your needs. We advise to our guest contact with our reception department who work daily, like that, we could change your matrass, because comfort of our Guest is a prior. We will pass your comments to the necessary department for making improvements. Every Guest opinion is very important to us, we would like to thank you once again for your feedback and we wish you only positive emotions ahead. Best regards, Veronika Jurčenko, Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location close to the old town. Friendly staff at the reception and restaurant. Good breakfast.
Stayed 4 nights in Aug 2023
Response from Front Office Manager on Aug 15, 2023
Dear Anonymous, Firstly, we would like to thank you for taking the time to submit your review and for choosing the Wellton Centrum Hotel & SPA for your recent stay. We are pleased to read that you have enjoyed your stay with us and that you were impressed with our great location exactly in the Old Town of Riga and with the restaurant. Once again thank you for having taken the time to write to us and we look forward to welcoming you back in the near future. Best Regards, Kristīne Poļaka, Front Office Manager.

10/10 Excellent

Lisset

Stayed 3 nights in Aug 2023
Response from Front Office Manager on Aug 12, 2023
Dear Lisset, Thank you for your stay in Wellton Centrum Hotel & SPA. We truly appreciated your feedback! We hope that one day you will visit us again! Best regards, Veronika Jurčenko, Front Office Manager

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in one of the rooms on the top (6th) floor. The rain on the metal roof sounded like it was leaking into the roof space above our room.
Stayed 4 nights in Jul 2023
Response from Front Office Manager on Aug 7, 2023
Dear Andrew, We would like to thank you for choosing Wellton Centrum Hotel & SPA and for writing this review! We value the opinion of our dear guests about the time they spent with us, so we are very thankful to you for sharing it with us! Thank you once again for this feedback and for staying with Wellton Centrum Hotel & SPA! Kind regards, Veronika Jurčenko

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very polite staff, room was good size and in good central location.
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 31, 2023
Dear H, Thank you for choosing Wellton Centrum Hotel & SPA as your place to stay in Riga. We are happy to know that you have enjoyed your stay with us. Will be looking forward to welcome you again! Kind regards, Veronika Jurčenko Front Office Manager

8/10 Good

Antony

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very friendly, helpful staff. Let us check in early which was appreciated. Would be nice if there was at least one bottle of complementary water, or a fountain somewhere to fill bottles. Room was generally clean however the shower floor needs a good clean or redoing as there was mould in between the tiles. I’d stay again though. Location is very convenient and the breakfast was decent. Decaf options would improve the selection as well as syrup and nuts for the pancakes as shown on the picture in the lift. The picture got my hopes up!
Stayed 3 nights in Jul 2023
Response from Front Office Manager on Jul 15, 2023
Dear Antony,Thank you for choosing our Wellton Centrum Hotel & Spa and for your time spent to review your experience with us. Nevertheless, we always on the way to improve our service to the highest level and all your views are appreciated and will be kept on record. Once more, thank you for taking your time to review your stay in Wellton Centrum Hotel & SPA. We would be very happy to welcome you once again in our hotel to have a pleasant stay in our beautiful city. Best regards, Veronika Jurčenko, Front Office Manager

10/10 Excellent

Majid, Burlingame

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location at the heart of old town and in front of a great shopping mall. The bus station and freedom square are both a 5min walk away.
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 10, 2023
Dear Majid, Thank you for taking the time to share your experience at Wellton Centrum Hotel & SPA. It is our pleasure to have that good feedback from our guests. We were delighted to know that the location of our hotel exceeded your expectations and that you enjoyed outstanding staff, who is always, welcome to help with any questions. Thank you one more time for your positive feedback and we are look forward to welcome you back in Riga in the nearest future. Best regards, Veronika Jurčenko, Front Office Manager

4/10 Poor

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is really the only thing I like about this place. You have to schedule an appointment and pay €18 to use the pool? So strange. Also the shower was dirty and the rugs were dirty.
Stayed 4 nights in Jun 2023
Response from Front Office Manager on Jul 5, 2023
Dear Shannon, We would like to thank you for choosing Wellton Centrum Hotel & SPA and for writing this review! We were very glad to know that you enjoyed the location of our hotel! We value the opinion of our dear guests about the time they spent with us, so we are very thankful to you for sharing it with us! Please be assured the we will take into consideration your mentioned to provide the best service possible! Thank you once again for this feedback and for staying with Wellton Centrum Hotel & SPA! Kind regards, Veronika Jurčenko, Front Office Manager

10/10 Excellent

Mindaugas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jun 24, 2023
Dear Mindaugas, Thank you for choosing Wellton Centrum Hotel & SPA as your place to stay in Riga. We are happy to know that you have enjoyed your stay with us. Will be looking forward to welcome you again! Kind regards, Kristīne Poļaka, Front Office Manager.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A great hotel in a great location! The breakfast is amazing, everyone is polite and helpful.
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jun 21, 2023
Dear Guest, Thank you for choosing Wellton Centrum Hotel & SPA as your place to stay in Riga. We are happy to know that you have enjoyed your stay with us. Will be looking forward to welcome you again! Kind regards, Veronika Jurčenko Front Office Manager

8/10 Good

Clare

Liked: Property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Front Office Manager on Jun 8, 2023
Dear Clare, Thank you for your stay in Wellton Centrum Hotel & SPA. We truly appreciated your feedback! We hope that one day you will visit us again! Best regards, Veronika Jurčenko, Front Office Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Front Office Manager on Jun 7, 2023
Dear Peter, Thank you for your stay in Wellton Centrum Hotel & SPA. We truly appreciated your feedback! We hope that one day you will visit us again! Best regards, Veronika Jurčenko, Front Office Manager

6/10 Okay

Caroline

Traveled with partner
Liked: Cleanliness, staff & service
The shower tiles were broken and there was black mould in the shower. The shower head was not very powerful.
Stayed 4 nights in May 2023
Response from Front Office Manager on Jun 7, 2023
Dear Caroline, Thank you very much for your stay at Wellton Centrum Hotel & SPA and for taking your time to share your experience with us! Nevertheless, please be assured that your views are appreciated and we will use it to improve our services. Once again thank you for Your review, and it would be a great pleasure to welcome you back to Wellton Centrum Hotel & SPA again. Kindest regards, Veronika Jurcenko, Front Office Manager

6/10 Okay

seyed

Liked: Property conditions & facilities
Disliked: Staff & service
Accessability to site seeing
Stayed 1 night in May 2023
Response from Front Office Manager on Jun 7, 2023
Dear Seyed, Thank you for your stay in Wellton Centrum Hotel & SPA. Every Guest opinion is very important for us and we are thankful to shearing it with us! We wish you only positive emotions ahead! Best regards, Veronika Jurčenko, Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location in the old city
Convenient location in the old city. Easy to get around on foot from the hotel.
Stayed 2 nights in May 2023
Response from Front Office Manager on May 31, 2023
Dear Guest,Thank you for staying with Wellton Centrum Hotel & SPA and for taking your time to share about your experience with us! It is very important for us to know that our dear guests enjoy their stay with us. Thank you once again for your positive feedback! We hope that we will be able to greet you again in Wellton Centrum Hotel & SPA in the nearest future! Kind regards, Veronika Jurcenko, Front Office Manager

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great city centre hotel. Quite noisy at night outside but due to an international event being held. Staff great, breakfast good. Very convenient for all amenities.
Stayed 5 nights in May 2023
Response from Front Office Manager on May 28, 2023
Dear Valerie, Thank you for staying at Wellton Centrum Hotel & SPA. We are glad to hear your stay was well enjoyed. Kristīne Poļaka, Front Office Manager

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Lovely hotel, well situated in old town riga. Good choice of bars & restuarants nearby.
Stayed 5 nights in May 2023
Response from Front Office Manager on May 15, 2023
Dear Helen, Thank you for staying at Wellton Centrum Hotel & SPA. We are happy to hear you enjoyed your stay and location of our hotel. Hope to welcome you back soon. Best regards, Kristīne Poļaka, Front Office Manager

10/10 Excellent

Papy

Stayed 1 night in Apr 2023
Response from Front Office Manager on May 3, 2023
Dear Papy, Thank you for your stay in Wellton Centrum Hotel & SPA. We truly appreciated your feedback! We hope that one day you will visit us again! Best regards, Veronika Jurčenko, Front Office Manager

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money but very noisy, nice staff. Room is a little bit to small
Stayed 3 nights in Apr 2023
Response from Front Office Manager on Apr 29, 2023
Dear Jorge, Thank you for choosing Wellton Centrum Hotel & SPA as your place to stay in Riga. We are happy to know that you have enjoyed your stay with us. Will be looking forward to welcome you again! Kind regards, Veronika Jurčenko Front Office Manager

6/10 Okay

Michael

Liked: Amenities, property conditions & facilities
I was a single traveller to this hotel and my first impression of the hotel was very nice and clean. The staff were polite, professional and helpful if needed. The hotel rooms were spacious compared to many single rooms I've experienced on the continent. TV worked if you can speak Latvian. Only two coffee sachets left by domestics with no way to get more that I seen. I asked for my room to be cleaned twice, it was cleaned basically but nothing else. Breakfast included was just not edible to me, everything was warm including the milk and orange juice without fail. Good hotel overall. Thanks.
Stayed 5 nights in Apr 2023
Response from Front Office Manager on Apr 22, 2023
Dear Michael, Thank you for choosing Wellton Centrum Hotel & SPA and for taking your time to share about your experience with us! It is always important for us to make sure that our guests enjoyed their stay. That’s why it was so nice to hear that you rate us so high and enjoyed the work of our staff and provided room. Please be assured that your opinion is very important for us and it will be used to improve our services. Thank you once again for such a positive feedback! We hope that we will be able to see you again in Wellton Centrum Hotel & SPA in the nearest future! Kindest regards, Veronika Jurčenko, Front Office Manager

2/10 Terrible

Julia Anne Victoria

Stayed 3 nights in Apr 2023
Response from Front Office Manager on May 3, 2023
Dear Julia Anne, Thank you for your stay in Wellton Centrum Hotel & SPA. Every Guest opinion is very important for us and we are thankful to shearing it with us! We wish you only positive emotions ahead! Best regards, Veronika Jurčenko, Front Office Manager

10/10 Excellent

Elita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay very much.
Stayed 1 night in Mar 2023
Response from Front Office Manager on Mar 29, 2023
Dear Elita, Thank you for choosing Wellton Centrum Hotel & SPA as your place to stay in Riga. We are happy to know that you have enjoyed your stay with us. Will be looking forward to welcome you again! Kind regards, Veronika Jurčenko Front Office Manager