Ratings based on 206 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2017
Good balance of cost and quality in a great location. New so fresh
Comment from Hotel Management
Sep 20, 2017 by Guest Relations Manager, Hotel Management
Dear Guest! Thank you for choosing CITYHOTEL and for your kind feedback. We are delighted that you enjoyed your stay and we are looking forward to welcoming you back to our hotel when you next have occasion to visit Kiev. Warmest wishes, Guest Relations Manager, Bohun Marina.
4 out of 5
Recommended
for Everyone
by A verified traveler from North East England

Great staff in an interesting and central location

Posted Aug 7, 2017
I can't praise the staff at the hotel enough. On arrival the friendly front of desk staff asked if I'd be interested in considering different room options once I'd checked in, and slept on the decision. That's just one example of many where the staff were happy to help, very professional and thank you for a brilliant stay.
Comment from Hotel Management
Aug 8, 2017 by Aivazbekov Alexey, Hotel Management
Dear Mr. Chris, Thank You for Your wonderful review. All the CITYHOTEL team is delighted to read that You had an unforgettable stay with us. We are glad to know that You consider our staff very friendly and professional. We are looking forward to welcoming You back very soon. Kind regards, Rooms Division Manager, Aivazbekov Alexey
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Posted Jul 9, 2017
My daughter and I had an excellent stay at this hotel. The location and service were very good. The front desk people were very helpful, friendly and professional. We had the included breakfast on the 15th floor of the restaurant with 180 degree views of the Kiev. Very, very good experience.
Comment from Hotel Management
Jul 11, 2017 by Aivazbekov Alexey, Hotel Management
Dear Guest, We would like to thank You for Your warm review. We are glad that You highly appreciated service and facilities in our hotel. We are looking forward to welcome You again at our CITYHOTEL. Rooms Division Manager. Aivazbekov Alexey.
5 out of 5
Recommended
for Everyone
by A verified traveler from usa

Convient

Posted Jun 26, 2017
Overall a good experience, good bed, helpful staff , great location
Comment from Hotel Management
Jun 29, 2017 by Guest Relations Manager, Hotel Management
Dear Mark! Thank You for choosing CITYHOTEL and for Your wonderful review! It’s such a pleasure to read You enjoyed Your experience with us. We are glad to hear that You found our location great and staff helpful. We are looking forward to welcome You again at our CITYHOTEL. Best wishes, Guest Relations Manager, Bohun Marina.
5 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017 by Aivazbekov Alexey, Hotel Management
Dear Guest! Thank You for sharing Your feedback. We are delighted to know You had an excellent experience with us. We are looking forward to welcome You again at our CITYHOTEL. Best wishes, Guest Relations Manager, Bohun Marina.
3 out of 5
by Peter

Don't bother with food

Posted Jun 19, 2017 on Hotels
Clean hotel, not a bad location of you like a walk. Beakfast poor, very poor. You can ask for alternatives but don't bother. Staff thinks it's nice and probably locals if they never eaten out. I found it very low quality and limited to local
Comment from Hotel Management
Jun 21, 2017 by Aivazbekov Alexey, Hotel Management
Dear Peter! Thank You for taking the time to review our hotel.We are very disappointed to hear that You did not enjoyed Your experience with our breakfast in the restaurant "MATISSE", and I want to take this opportunity to apologise for the level of breakfast. We will take into consideration Your comments. We are looking forward to welcome You again at our CITYHOTEL. Kind regards, Guest Relations Manager, Bohun Marina.
4 out of 5
by A verified traveler

Posted Jun 13, 2017 on Hotels
Comment from Hotel Management
Jun 15, 2017 by Aivazbekov Alexey, Hotel Management
Dear Guest! Thank You for choosing CITYHOTEL and for Your feedback. We sincerely hope that on Your next visit to Kiev You will stay at CITYHOTEL again. Kind regards, Guest Relations Manager, Bohun Marina.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Well-located, modern hotel

Posted Jun 3, 2017
Hotel is very clean and comfortable, and centrally located near the Opera, St. Sophia's, Khryschytk, and other points of interest in the city center. Staff was pleasant, and the 15th floor restaurant enjoys a panoramic view for breakfast over Kyiv. Just a few glitches - lack of hot water in the shower one morning and iffy wi-go - but overall a great value.
Comment from Hotel Management
Jun 8, 2017 by Guest Relations Manager, Hotel Management
Dear Mr. Rob! Thank You for taking Your time and leaving Your feedback after Your recent stay with the CITYHOTEL. I am delighted that You found the hotel's location good for Your stay. Special thanks for appreciating the cleanliness and comfort of the hotel. Please, accept our sincerest apologies for the inconveniences with hot water. As far as I know it was a city malfunction. We are looking forward to welcome You again at our CITYHOTEL. Kind regards, Guest Relations Manager, Bohun Marina.
5 out of 5
by Liam

City hotel, Kyiv

Posted May 17, 2017 on Hotels
Lovely hotel in a nice location that is walkable to all the city tourist spots. Friendly service, lovely breakfast with a great view over the city, and modern clean rooms.
Comment from Hotel Management
May 22, 2017 by Aivazbekov Alexey, Hotel Management
Dear Mr. Liam! Warm Greetings from CITYHOTEL! Thank you very much for taking out the time to write a review about our hotel. We are pleased to hear that you relished the breakfast served at Matisse Restaurant! Special thanks for the kind words about our friendly staff! We are looking forward to welcome You again at our CITYHOTEL. Guest Relations Manager, Bohun Marina.
5 out of 5
by Mark

Posted Apr 13, 2017 on Hotels
Really good hotel - very big room - fantastic view from the restaurant - food pretty good as well!
Comment from Hotel Management
Apr 18, 2017 by Front Office Manager, Hotel Management
Dear Mr. Mark, Thank You for choosing CITYHOTEL, and for Your warm comments. We sincerely hope that on Your next visit to Kiev You will stay at CITYHOTEL again. Kind regards, Rooms Division Manager, Aivazbekov Alexey.