Ratings based on 294 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2017
Excellent value, food and service. Great spa and fitness facilities.
Comment from Hotel Management
Nov 28, 2017 by Alexey Metelskiy, Hotel Management
Dear Sir / Madam, We appreciate your kind review and looking forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2017
Excellent service and staff, very good food and restaurant, including breakfast buffet
Comment from Hotel Management
Nov 29, 2017 by Alexey Metelskiy, Hotel Management
Dear Sir / Madam, Thank you for your nice feedback. We are happy to find out your visit with pleasant and memorable and looking forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sylvan Lake, Canada

top quality hotel very good food

Posted Nov 11, 2017
Pros: location was good, close to good restaurants and the two restaurants I ate at in the hotel were very good, but a little bit expensive.
Cons: Only one thing the toilet paper was a little rough (use to 3 ply not 1).
Location: Good shopping, short trips to sight seeing and fine restaurants
Nice hotel, good staff, very friendly helped with all my needs, without a doubt I will stay there again.
Comment from Hotel Management
Nov 29, 2017 by Alexey Metelskiy, Hotel Management
Dear Kerry, Thank you for your excellent feedback about being our guest. We are happy to know you loved everything! I will speak with housekeeping to solve an issue with toilet paper. Hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to center.

Posted Nov 5, 2017
Pros: Location, facility, gym, restaurants
Cons: None
Location: Excellent facility, close to center, nice restaurants, shopping,
Excellent facility, close to center, nice restaurants, shopping,
Comment from Hotel Management
Nov 29, 2017 by Alexey Metelskiy, Hotel Management
Dear Sir / Madam, Thank you for your high appreciation of our team's efforts to make every guest happy in our house. We do believe you were happy and are going to come back soon.
4 out of 5
by Michael

Needs some improvements for westerners

Posted Oct 14, 2017 on Hotels
Comforters are too small. Should extend over the edge of the bed, all 3 sides. How about sports on TV? No one can make a martini. Sports bar closed halfway through the Ukraine soccer game. 10,000 for a "drink" for the girls in the Cabaret? For what?!
Comment from Hotel Management
Nov 26, 2017 by Alexey Metelskiy, Hotel Management
Dear Michael, Thank you for your review. As you have mentioned, all sports channels are broadcasted in sports bar. We am very sorry you did not get a place due to high demand during very important game for our national team. I will speak with bar manager about martini. Carabet is a rental area and is not managed by the hotel. So, we don't define their price policy. I totally agree, 10000 drink is a bit high price and pass your review. We do hope you have had a good time with us and will come back when you are next time to Kyiv
5 out of 5
by Viktoriya

Posted Oct 5, 2017 on Hotels
Comment from Hotel Management
Nov 26, 2017 by Alexey Metelskiy, Hotel Management
Dear Viktoriya, We appreciate your nice feedback and looking forward to welcoming you again.
4 out of 5
by A verified traveler

Ok Hotel

Posted Oct 3, 2017
The hotel is quite expensive, but good hotels in Kiev usually are. The room I had this time was pretty small, the height was bigger or very close to width or length. Everything considered is a nice hotel, but a bit dated in terms of design and organisation.
Comment from Hotel Management
Nov 29, 2017 by Alexey Metelskiy, Hotel Management
Dear Sir / Madam, Thank you for your review. We are happy to know you have enjoyed being our guest. The Premier Palace Hotel is a historical landmark of Kyiv, the only acting hotel since the beginning of 20th century! That explains we have slight different rooms with their unique charm, which positions our house as a 'must visit' place for city explorers. We do believe your good memories about the Premier Palace Hotel will lead you here again, when you are in Kyiv.
5 out of 5
by Basel

Posted Oct 2, 2017 on Hotels
Comment from Hotel Management
Nov 26, 2017 by Alexey Metelskiy, Hotel Management
Dear Sir / Madam, Thank you for your appreciation. We do believe your stay was pleasant and memorable, so your will come to us backm when you are in Kyiv next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

luxurious place in center of town

Posted Oct 1, 2017 on Orbitz
Pros: everyone spoke English
Location: easy walking distance to interesting sites
Five star experience. A level of luxury that I am not accustomed to. The staff was very accomodating and answered all my questions about a country and culture that I was quite ignorant about. It was all a very educational time for me. I intend to return next year.
Comment from Hotel Management
Nov 26, 2017 by Alexey Metelskiy, Hotel Management
Dear Sir / Madam, We appreciate your nice feedback about being our guest and looking forward to welcoming you next year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
Close to city center with excellent service and amenities
Comment from Hotel Management
Sep 29, 2017 by Alexey Metelskiy, Hotel Management
Dear Sir / Madam, Thank you for your kind feedback. You are always welcomed to the Premier Palace Hotel!