Ratings based on 103 Verified Reviews

4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from canada

Great location

Posted Oct 3, 2017
Great location in the heart of the plaza Wonderful breakfast Kind hosts Loved it
Comment from Hotel Management
Oct 7, 2017 by Vlatka Stanic, General Manager, Hotel Management
Dear Ruth, Thank you for choosing Grand hotel Bonavia for your stay and leaving an amazing feedback. We always do our best to deliver beautiful moments to our guests and a service of a high quality, and we are delighted to know we fulfilled all your expectations. Thank you one more time for the kind words and recommendations, especially the one dedicated to our team members. We hope to welcome you back soon in the nearer future for another great stay! Kind regards from Rijeka
4 out of 5
Recommended
for Everyone
by A verified traveler from BC Canada

Great Location.

Posted Sep 30, 2017
This is a great location but tricky to find. Buffet breakfast has a lot to offer. Definitely recommend staying on 7th floor with a view. Room 702 was great. Aside from finding a mostly eaten bag of chips in the mini snack/bar and a flooding shower and sink due to blocked drain, and broken shower hose on the first day. Everything was sorted out promptly. We enjoyed our stay here and the staff were wonderful. I would definitely stay here again.
Comment from Hotel Management
Oct 4, 2017 by Vlatka Stanic, General Manager, Hotel Management
Dear Michael, Thank you for choosing our hotel and sharing with us your impressions about the stay at Grand hotel Bonavia. We are delighted your enjoyed the hotel’s location, breakfast selection and rooftops view from the 7th floor, it indeed has it charms and gorgeous view. We truly regret and apologise for the situation with your room on your arrival, our team was happy to act promptly and help, and we are delighted you enjoyed your stay with us. Thank you for all your comments and your recommendation, we would be delighted to welcome you again in Rijeka. Sending our warmest regards!
4 out of 5
Recommended
for Everyone
by A verified traveler from Lincolnwood, IL, USA

Best hotel in Rijeka

Posted Aug 11, 2017
Bonavia is a fine and efficient four star hotel. On the positive side, the Internet access via Wi-Fi was very fast, the room was very clean, the air conditioning (in spite of 90F) was very efficient, the front desk service was very courteous and efficient. The breakfast that was included in the room rate was standard European breakfast (served in four star European hotels), and the room rate was reasonable. In spite of being located in the center of the city (superbly located), the area is remarkably quiet. On a downside, like most (non-American) European four star hotels, there is no doorman to assist you with your luggage (you will have to carry your luggage ten steps up to the lobby since there is no ramp for the handicap guests), lobby is diminutive, parking (surcharge) is on the public street and may be a challenge to find a parking spot. The garden restaurant caters exclusively to the bus tours (for dinner) and it is off limits to individual gusts. I was offered a table inside a completely empty room that was obviously not acceptable to me. My recommendation is to ignore the restaurant all together. There was no extra electrical outlets in the room or bathroom to charge your Iphone, shaver, or a laptop computer (you must unplug the standing lamp). If you adjust your expectation, you may enjoy staying there. I would definitely stay in this hotel again.
Comment from Hotel Management
Aug 17, 2017 by Vlatka Stanic, General Manager, Hotel Management
Dear guest, on behalf of the entire team, thank you for your kind review and recommendations dedicated to the hotel and its related services. I was delighted to read your impressions and encouraged to learn that our hard work is recognized by the guests. I am sorry that we did not match your expectations in all areas, and use this opportunity to thank you for improvements suggestion that will be addressed and included in our development planning in forthcoming months. Once again thank you for your words of support and recommendation and I hope to welcome you again at the Bonavia in the near future. Sending our best from Rijeka!
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Wonderful stay

Posted Aug 2, 2017
We enjoyed our stay . I especially loved the wellness and sauna included in the price. Breakfast was good and staff friendly and helpful. Room could use more electrical outlets for charging .
Comment from Hotel Management
Aug 6, 2017 by Vlatka Stanic, General Manager, Hotel Management
Dear Nancu, thank you on behalf of the entire team for awarding us with the highest score and recommendations dedicated to the hotel and its related services. We were delighted to read your positive impressions and hear that you enjoyed your stay with us. Comments like this one are giving us a special motivation, it’s very encouraging to know that the hard work from our staff is recognized and suggestions are always welcomed. I use this opportunity to invite you to another visit to Rijeka and send my warmest regards,
5 out of 5
by Manuel J

Excellent hotel.

Posted Jul 16, 2017 on Hotels
Really enjoyed it. Friendly staff. Great location.
Comment from Hotel Management
Jul 24, 2017 by Marina Rogovic, Hotel Management
Dear Manuel J, thank you for staying with us and leaving your amazing feedback and excellent review on Hotels.com. I am delighted to learn we have met all your expectations and that you really enjoyed your stay with us. We will do our best to keep up the good work! We hope to have the pleasure of welcoming you back soon for another great stay and send our best regards, Vlatka Stanic, General Manager
3 out of 5
by james

1st bad review in 3 was 8 or more hotels

Posted May 22, 2017 on Hotels
For a four star, the service was poor. Housecleanerswere great, desk staff pleasant but didn't put much effort in to explain parking. Had free parking listed as a search requirement, parking wasn't free. Grateful to be in the hub of the action, but for some reason all street noise carried right into room. Fitness facility is awful. Breakfast was very good, but again staff inattentive.
Comment from Hotel Management
Jun 10, 2017 by Marina Rogovic, Hotel Management
Dear Guest, Thank you for the stay Grand hotel Bonavia and lovely comments and review on our housekeeping team, breakfast and hotel's central location, although we understand it may get challenging during major public events in the city centre. We would also like to thank you for the comments regarding service improvement, and please know that your suggestions have already been addressed and taken into consideration. We hope to have the opportunity to welcome you again in Rijeka and send our best regards! Vlatka Stanic, General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 1, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2016
Pros: Good central location. Friendly, helpful staff. Large rooms. Good wellness facility with very good massage, but fitness room could be larger.
Cons: The shower screen didn't not attach to the rim of the bathtub and therefore flooded the bathroom floor each time the shower was used. better hairdryer
We enjoyed our stay and found the hotel well located for exploring Rijeka. The wellness facility offered good treatments, a sauna and steam room. The staff was very forendly and helpful. Rooms were spacious, clean and well appointed. It was also close to the ferry port. We enjoyed our brief stay at the hotel and in Rijeka.
4 out of 5
by Ivan from Miami, USA

Four star

Posted Aug 4, 2016 on Hotels
This was a return to this hotel after a long hiatus. Still for us four star but hotel looks and fell bit tired. No air condition in hallways nor was the one working in our room. Front desk was ready to help fix this. There is no coffee maker in the room which is big miss especially since we had delux room with great balcony and view. It would be big plus if they install one in the rooms. We eat in hotel restaurant which is highly recommended. Service and food was excellent. Good choice of local wine. Again, aver all will give four star.
4 out of 5
by Michael from Glenwood, NM

Good choice in city center

Posted Jun 6, 2016 on Hotels
4 days for business. Right in city center, good location. Decent value for cost, good breakfast, nice people. Good for business trips to Rijeka.