Posted Jun 19, 2015
We walked past this hotel on our first visit to Rimini as a young couple on our first holiday together, gawping at the Lamborghini's parked outside. 10+ years later, married with two children we were able to stay there and I was very much looking forward to it. The hotel itself is quite tired and we were staying in the residences annex across the road, which I hadn't appreciated when we made the booking to be honest. That is equally tired but very much of its time. It was comfortable and everything worked as it should but I wouldn't call it 5 star by modern standards. My biggest disappointment was the additional costs we incurred. The room information gives details of the beach facilities which one would assume is included in the room rate paid - given its 5-star status. We went down to the beach to be told by a very helpful attendant that the beach facilities were not included in our room rate. I was not aware of this nor was it made clear by Expedia. However he said as it was quite late in the afternoon (3pm), a bit overcast and dull and practically empty, we could use it anyway because 'he was a nice guy'. All great service. Come check out however, there on the bill was €43 for the cost of using the beach. I didn't complain, I don't know who was to blame and was not in the mood for a broken English argument. It isn't the money so much as the principal and so this hotel has lost me as a customer now. Positives were that generally the staff we very attentive & helpful.