This hotel exceeded my expectations in every way. I loved the upgraded superior room we stayed in. The room had everything we could ask for-- a private yard with hammock, room safe, espresso machine, tv, ice-cold a/c, wonderful smelling hand soap, lotion, shampoo, and conditioner, blow dryer, hand mirror, closet with hangers, bedside reading lamps, and stocked refridge. Anytime we called the front desk for something, the staff attended to our needs in record time. I fell and scraped my knee during our visit and the attendant was right there to help. Later, my knee was cleaned and bandaged a second time by a nurse on the property. We did their horseback riding and tubing excursion. I was very impressed by how many tour guides there were to make sure we had a safe experience. The food was awesome-- plenty of options and the buffet breakfast was the best I've ever had in Costa Rica and I've been four times. You've got to try the granola! The highlight of the property is Oropendola Waterfall! Absolutely exhilarating!