Ratings based on 268 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from victoria, bc

Excellent and better than expected

Posted May 23, 2017
Staff go out of their way to help. Everyone greets you and makes eye contact, the buffet changed and was fresh every day, from their own livestock and produce. The tours were well organized and fun
5 out of 5
Recommended
for Everyone
by A verified traveler from Larchmont, NY

Beautiful hotel in the heart of the national park.

Posted Apr 23, 2017
Lots of adventure activities, excellent food, perfect for families wanting to get a taste if the best of Costa Rica.
Comment from Hotel Management
May 21, 2017 by JoseB, Hotel Management
Thank you for your comments and thanks for choosing Hacienda Guachipelin for your trip to Rincon de la Vieja Volcano !!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2017
Good compromize between a rough local place and a too fancy resort for westerners only and without any soul
Comment from Hotel Management
May 21, 2017 by jose, Hotel Management
Thank you for sharing your thoughts about Guachipelin and thank you for visiting Rincon dela Vieja Volcano . Pura vida !!!
3 out of 5
by A verified traveler

Not what I was looking for!

Posted Apr 11, 2017
Hotel conditions were not very good. Looks old and low quality materials for the facilities and also the beds and covers. The room didn't have a TV. The hotel smell bad because of the farm that is almost in the middle of the hotel. The restaurant is nice but expensive, breakfasts was very good. Location is not bad, all the attractions are not in the hotel so you have to go in your car or bus. The staff was good. Need to improve Hotel conditions and infrastructure!
Comment from Hotel Management
May 21, 2017 by jose, Hotel Management
Thank you foryour comments. Our management will take note of your observations. We are sorry about the TV. As for the prices in the restaurant, there are options that start at $5 , sorry that you didn't find this option. Thanks for visitng Rincon de la Vieja Volcano.
5 out of 5
Recommended
for Everyone
by A verified traveler from Poconos, PA

Adventure Hotel

Posted Mar 7, 2017
Pros: So much to do
Cons: Nothing
Location: Everything you need is there!
So many things to do at Hacienda Guachipelin and not enough time to do them. Zipping, horseback riding, white water tubing, hiking, hot springs and Ricon Volcano park. We have been to this hotel 3 times and every time had a great adventure. Everything is always great.
Comment from Hotel Management
Mar 12, 2017 by joseb, Hotel Management
Thank you for your comment and thanks for visiting a third time. We are happy that you had a good stay. We will sure let our staff know about your review. Pura Vida !!!
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel

Posted Mar 3, 2017
Pros: location fun for kids
The hotel is fairly easy to find if driving yourselves. Check in was fine. The rooms are spread out quite a bit so it was hard to find our room initially. We ended up being close to the stables which wasn't terrible but the cows were kinda loud in the morning until they were milked/fed. We noticed the window was open after the 1st morning so once that was closed it was a little quieter the next day. The only bad thing about the hotel was the bugs. They can't do anything about it but we did get bit while eating and at the pool. Overall it was a good hotel and I would stay here again. Just know it is away from anything other then the park and the adventure tours that they have on site. We did both the Rincon de le Viejo park hiking and the adventure pass and they were all fun. Recommend those as well.
Comment from Hotel Management
Mar 6, 2017 by joseb, Hotel Management
Thank you for your review. Yes the property is close to Rincon de la Vieja volcano national park and that it's 22 KM from town, but not that far from the beach, which is 55 KM away. About the bugs, this happens on windy days only, since they are pushed from the forest around the volcano, so don't expect them always. We hope that you can visit Guachipelin in the near future. Pura Vida !!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Unexpected

Posted Feb 27, 2017
What a lovely place. Friendly staff, beautiful surroundings. Perfect as a first stop in costa rica.
Comment from Hotel Management
Mar 6, 2017 by joseb, Hotel Management
Thanks for your comments and thanks for choosing Guachipelin for your trip to Rincon dela Vieja. We will let our staff know your comments.
5 out of 5
by Jerry

Great time

Posted Feb 8, 2017 on Hotels
Wonderful experience. Great people. Many things to do. Food is not world class but very good but pricey.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Thank you Jerry for your comments . We are glad that you enjoyed your stay at Guachipelin. Guests like the many options of things to do in the area.
5 out of 5
by Megan

Family trip

Posted Feb 1, 2017 on Hotels
Wonderful 3 day stay! Everyone was very nice and helpful and went out of their way to make sure my kids had a great time. Beautiful area with lots to do!
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Thank you Megan for your comment and for choosing Guachipelin for your trip to Rincon de la Vieja with your kids. We are glad that the staff was helpful.
1 out of 5
by A verified traveler from Ottawa

Extra charges on bill, expensive, no hot water,

Posted Jan 15, 2017
Pros: I did not like this hotel.
Cons: Customer service is lacking. Staff are rude when dealing with customer issues.
I booked a 'superior ' room at Hacienda Guachipelin on January 10 2017. I had a very poor experience at this hotel. The shower was ice cold, not something I would expect for an upgraded room costing so much. Checking in to our room was painfully slow so I made sure to checkout early. To my surprise, I had a number of extra charges from the restaurant totalling $50 added to my bill. Theses charges were for alcohol and food that I did not order or buy. Instead of a quick and efficient checkout, I spent the next hour debating the additional charges with increasingly unpleasant and even hostile staff. I had to leave to return my rental car on time in Liberia so I ended up reaching a compromise just so I could get out of there. Note that the hotel requires a carbon copy of your credit card at checkin so you are really at their mercy. I felt cheated and angry about the whole situation and do not recommend this hotel.
Comment from Hotel Management
Mar 6, 2017 by joseb, Hotel Management
Thank you for your comment swaghole. We are very sorry about the inconveniences that you experienced during your stay at Guachipelin. The management.