Ratings based on 325 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Chicago , Illinois

Major issue with nests in room

Posted Mar 31, 2018
Pros: The volcano is close
Cons: Housekeeping and food service management is not in place.
Location: Hikes, mud bath and hot springs
Though all the hotel staff were friendly, we had a major issue with the room. We were increasingly finding bites on our bodies and couldn't figure out why until the last night. There was a huge spider nest occupying the entire back of the king size headboard. It was obvious that they had not swept under or behind the furniture for months. They came to the room and pulled out the bed and there were dozens of spiders that were creating these horrible bites that eventually ulcerated and are scarring. Together over 100 bites over a 3 night period. The hotel manager was nice and did comp our zip lining tour for the issue but it really ruined our vacation since we didn't have medication to treat this. Upon our visit home, we required a steroid oral dose pack to treat.
Comment from Hotel Management
Apr 10, 2018 by Jose, Hotel Management
Thank you for your comments. We re sorry that your stay was not what you expected. Our in house medic checked your family and determined it was not a spider bite, but mosquito bites (bocones as they know them locally), plus an allergic reaction.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Lakeland, MN

Lots to do

Posted Mar 23, 2018
Nice place with a lot of activities. The horseback ride to swim in the waterfall was great!
Comment from Hotel Management
Apr 10, 2018 by Jose, Hotel Management
Thank you MsViki for your comments and for visiting Rincon de la Vieja Volcano. We are happy that you enjoyed the activities and the waterfalls.
5 out of 5
Recommended
for Everyone
by A verified traveler

Worth every dollar

Posted Mar 21, 2018
Free waterfalls, hot springs, close proximity to Rincon de la Vieja, great breakfast. Only negative is the food is a little overpriced, but definitely the best stay we've had in costa rica
Comment from Hotel Management
Apr 10, 2018 by Jose, Hotel Management
Thank you for your comments. We are very glad that you explored the natural attractions and the volcano. Sorry about the feeling that the food was a bit overpriced. We have options on the menu from $5 and up. We are glad that overall you had a very good stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful property

Posted Mar 12, 2018
We really enjoyed our stay at Hacienda Guachipelin. There is so much to do - I highly recommend mountain biking trails and zip lining. The food was excellent, and the staff could not have been more helpful. I'd stay here again.
Comment from Hotel Management
Apr 10, 2018 by Jose, Hotel Management
Thank you for your comments. We are glad that you had a good time at Guachipelin. We will let our staff know about your positive comments. Pura vida !!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Nice hotel, restaurant, property and activities.

Posted Feb 2, 2018
Very nice hotel, good restaurant, large property and variety of activities to choose from. Hot springs nearby.
3 out of 5
Recommended
for Everyone
by A verified traveler

staff not knowledgeable about the local area

Posted Jan 26, 2018
Pros: Nice breakfast buffet at the restaurant. We also very much enjoyed the food available at the dinner buffet.
at check-in, we were given a brochure with a diagrammatic map of attractions in the vicinity of the hotel (waterfalls, hot springs). We tried in vain to find one of the road leading to a waterfall. Drove around for 25 minutes even though the map made it seem that the waterfall was only minutes from the hotel. No helpful signs on any of the roads. Returned to the hotel to ask about the road we couldn't locate. Staff was not able to give us better directions. They offered to reserve us ride on a shuttle bus the next day to take us to that waterfall. This was not useful because our day was already committed to going on a hike in Rincon de la Vieja NP. We never ended up getting to the waterfall near the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from La Grange, Illinois

working ranch with lots of activities

Posted Jan 25, 2018
Location: Hike the rincon de viejo national park and walk to the hot springs.
Do a lot or do little. We hiked in the national park....too many monkeys!...swam in the pool, enjoyed excellent dinner and breakfast buffets, sat in the hot springs tub and walked to the waterfall...all enjoyable. We did not horseback, tube or climb/zipline as we were on vacation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2018
Amazing staff and a wonderful place to stay. Worth it for the trips to the volcano and hot springs
Comment from Hotel Management
Jan 28, 2018 by Jose, Hotel Management
Thank you for your comments and specially for visiting Rincon de la Vieja Volcano National PArk. Pura Vida!!!
2 out of 5
by A verified traveler

Beautiful setting close to many fun activities

Posted Jan 7, 2018
Walls of room just boards between next room, which had tv mounted just above head of beds in room I rented. Being wakened by fox news at 6:30am in neighboring room was very disappointing! Food was marginal and not worth the expense.
Comment from Hotel Management
Jan 14, 2018 by jose, Hotel Management
We appreciate your comments. We are sorry that your experience was not satisfying. We would like to hear more for your stay to see how can we improve. We know that vacations are important. Wee would like that every guest can enjoy their time at Guachipelin. If you could send us an email with more details, we would appreciate it. Again sorry for the inconveniences.
5 out of 5
by Yogesh

Posted Dec 26, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2018 by Jose, Hotel Management
Thank you for visiting Rincon de la Vieja Volcano and for selecting our property for your stay. Pura vida