Ratings based on 150 Verified Reviews

3.8 out of 5
88% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from rosemere, qc

Nice place in the region.

Posted Aug 5, 2017
Very nice jungle trail starts at the hotel. A must.
Comment from Hotel Management
Aug 5, 2017 by Reception, Hotel Management
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
3 out of 5
by antonio

no a/c and a joke of a ceiling fan

Posted Jun 7, 2017 on Hotels
the room has no air conditioning, but i would have settled for a working ceiling fan. the ceiling fan that is there now is horrible, it only has two speeds, slow and slower. next time i will pay more money and stay at Hacienda Guachipelin, that place is okay. the road to this property is really bad, i had a 4x4 so i made it okay, but i feel bad for those that do not rent a 4x4 car. the good: -the fish at the restaurant was wonderful. -the staff was nice. -the place is very quiet. -there were lightning bugs or fireflies outside our room at nite and they looked really cool. -the staff welcomed us with a delicious watermelon drink at check in. but again, no a/c and NO acceptable ceiling fan. i will Not stay here again.
Comment from Hotel Management
Jul 15, 2017
Thanks for your comments, since April 2017 we offer room with air conditioner options, we are going to reforce the propose to our guest. We offer a peacefull place by a moderate rate. We offer paved routes for access Rinconcito Lodge by Guayabo or Curubandé, for access the national park are same for all visitors, for this season July - August 2017 are in good conditions. Thank for you good review about our staff, food and sorroundings. Thanks.
2 out of 5
by A verified traveler from San Diego, CA

Beware of unauthorized charges

Posted Apr 30, 2017
Cons: Improve customer service. If an error is made, please work to resolve it.
The hotel is okay, and the staff seemed nice at first. Unfortunately, a day after we checked out, we noticed that the hotel put a charge on our credit card of $160 that we did not incur. We reached out to the hotel staff, and they said they would look into the charge, but then we never heard back from them. We tried repeatedly to get a response, but our calls and emails have gone unanswered. We are extremely disappointed that this happened and are writing this review to warn others to think twice before booking with this lodge.
5 out of 5
by Kim

Wish we'd stayed longer!

Posted Apr 20, 2017 on Hotels
Loved the staff and our guided tour into the park by horseback. Pool and grounds were beautiful. Food was great - especially breakfast, and staff was friendly and accommodating. Photos do not do it justice! We wish we had stayed more nights here!
4 out of 5
Recommended
for Everyone
by A verified traveler from Silver Spring, Maryland

Nice hotel close to Rincon de la Vieja NP

Posted Apr 19, 2017
Pros: The hotel was nice, clean and the staff was really pleasant and helpful. The breakfast is quite nice too with an custom made omelet option.
Cons: The rooms could use a small fridge, for families with kids it would be a plus. The hotel restaurant menu could be more elaborate, but the food is good
Location: It is well located, not too far from the Park entrance and all the activities that you can do in the area, a car is needed to go to these places.
We were pleasantly surprised when we arrived at this hotel, it looks like it is fairly newly built, and it is really clean and the landscaping is inviting! The staff is very nice, polite and helpful. The rooms in general and the beds are comfortable, despite the rooms being a bit small, they are functional with a lot of space to put your luggage. The hotel has a small pool which is a great addition, especially after a whole day's trek on the volcano nearby. The food at the hotel is quite good, and the breakfast that is included in the morning is complete with the option of having a custom made omelet prepared for you. The food at the hotel restaurant is very good! The lunch and dinner menu, however has very few options to choose from, so if you stay for a few nights, you are bound to eat the same thing twice! There are not so many options of restaurants nearby since it is a forested area and not really developed, so that aspect could be improved. Overall, it is a very pleasant
5 out of 5
by Sharon

WONDERFUL Lodge, excellent value! Canopy, horses

Posted Apr 9, 2017 on Hotels
WONDERFUL Lodge, excellent value! They even have their own cows at the lodge for milk and cheese that supply the restaurant. There is a long path, on site that runs along a stream, and horseback riding tours are also on site. I got to pet a calf that was 5 days old!
4 out of 5
by Cheryl

Lovely accommodations

Posted Mar 30, 2017 on Hotels
Lovely accommodations a little rural in location .
Comment from Hotel Management
Apr 7, 2017
Dear Traveler. Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay and hope to have you again as a guest in our hotel..
2 out of 5
by Renee

Be aware

Posted Mar 20, 2017 on Hotels
Lots of bugs in the room... Very poor lighting... Two towels for a family of 5...No climate control
Comment from Hotel Management
Apr 7, 2017
We thank you for taking the time to provide us with an evaluation of your stay. We are sorry to hear that your stay did not meet expectations.
3 out of 5
by Paul

Paillas great but lodge disappointing.

Posted Feb 26, 2017 on Hotels
It's quite out the way especially if you have no car! Food expensive and very limited menu but it did improve.Staff could be more pro_active, eg ensuring pathway lighting is switched on at night!Requested this twice! Ficus trail not promoted..Why? It was a great 4klm hike from the rear of the property.
Comment from Hotel Management
Apr 7, 2017
We thank you for taking the time to provide us with an evaluation of your stay. We are sorry to hear that your stay did not meet expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, basic lodging in great mountain location

Posted Feb 21, 2017
Great staff, good food, nice views, wonderful walking trail in the woods. Not for you if you are looking for luxury and perfection. Pool is small. We will likely return. Our kind of place and reasonable rates. We had breakfast included. Check in time was 2 o'clock, we got there at noon, no problem the room was ready and we were allowed to move on in.
Comment from Hotel Management
Apr 7, 2017 by Ricardo , Hotel Management
Dear Customer. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable.