On the beach, beach towels
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Reviews of Casa Isleña Inn

2.5 out of 5
Casa Isleña Inn
Carr 413 Km 4.8, Rincon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 151 reviews" "
Rating 8 - Good. 27 out of 151 reviews" "
Rating 6 - Okay. 7 out of 151 reviews" "
Rating 4 - Poor. 6 out of 151 reviews" "
Rating 2 - Terrible. 1 out of 151 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

MARIO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food looked really good but the steak sandwich I ordered was mostly fat. Couldn’t eat it. Our room was big, nice and clean but you can hear everything happening outside. Noise levels did go down considerably past 11pm so no big whoop. Overall, you can’t beat the location and the staff was super nice as well.
Stayed 1 night in Jan 2024

10/10 Excellent

Vilmarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities infront of a surfing beach. Enjoy a morning walk around the beach. Have a breakfast next to the pool overlooking the beach with a nice DJ. Great cocktails and food.
Stayed 1 night in Dec 2023

10/10 Excellent

Angel L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best food and drinks I had in a long time!!!
Really hard working staff there. Make sure you tip them for their service!!!! And be really thankfull to them. They trully deserve it. This is another level of hotel or inn for someone like me who has stayed in many places around the island. I think we were the only locals around. Most conversations were in English. We were the only crazy couple in the pool with a lot of other people dinning around the pool. Only three beach chairs around the pool. The rest were tables ready for dining. So it felt kind of akward being in the pool. Anyways, just a heads up about what kind of ambient to expect. This is not a bad thing at all. Its just something different and kind of oriented towards more.... "classy" people I guess. Now for the best this place has to offer: the exclusiveness of the place right at the beach with turtles and surfers in action; THE RESTAURANT!!!!! THE COOK!!! THE WAITERS, THE BARTENDERS, ETC. The quality of the food, cocktails... it was amazing; also the live music and the mood was good. Enough volume to enjoy it but also being able to have a decent conversation with others around me. No Reggeton, thank God!!! Everything modern and clean. Memory foam bed (A+ for that). Only complaints: 1-toilet paper is more like a notebook paper 2- no towel hangers?! Really?? 3- the people smoking in the back of the kitchen (that really annoyed us when we were trying to enjoy the night near the stairs of the pool, both night and morning) Despite this, we'll be coming back!!!
Stayed 1 night in Dec 2023

4/10 Poor

Derrick

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rincon XMass visit
beautiful little hotel on the ocean. The dtaff was super friendly and our room was great. Wished we could have stayed longer.
Stayed 1 night in Dec 2023

10/10 Excellent

anne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, great food, great location
Stayed 1 night in Nov 2023

8/10 Good

Jill

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom needs better lighting on the mirror for putting on makeup and for husband shaving. Floor was extremely sandy the first day when we checked in. They did clean the room once i told them. Otherwise nice place, food, and location.
Stayed 4 nights in Nov 2023

10/10 Excellent

Judi

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful, the dinning excellent and the view was beautiful
Stayed 3 nights in Oct 2023

8/10 Good

Ruben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with beautiful beach. Our room was hidden in the back of the Inn, so not much of a view, except from outside of the room. Bed was a bit hard for me, but my wife was pleased. It was clean, well kept, and a great place to stay, relax and enjoy the surf.
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities
Casa Isleña is a small, quiet, and relaxing get away. Great staff. Everyone was friendly and accommodating. I wish them continued success and highly recommend it.
Stayed 3 nights in Oct 2023

10/10 Excellent

MICHAEL

Traveled with family
Liked: Property conditions & facilities
Restaurant, bar, pool, and ocean within 30 meters of our door. Hidden gem!
Stayed 3 nights in Sep 2023

10/10 Excellent

Michael Ernest Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
To hear the ocean waves breaking on a beautiful warm moonlit night was spectacular.
Stayed 7 nights in Sep 2023

10/10 Excellent

gerant

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful and beautiful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was super nice. Rooms are cozy and staff was super nice.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel right on the beach. It was the slow season so we pretty much had the place to ourselves. Nice spacious rooms and good amenities. Restaurant was closed but was easy to find food in Rincon proper.
Stayed 2 nights in Aug 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place right on the beech
Very nice remoled place
Stayed 1 night in Aug 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel directly on the beach and you can hear the waves. i liked the fact that i need a code to enter the room instead of a key. my room was pretty comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff always very happy and ready to help. Great views and everything clena!
Stayed 1 night in Aug 2023

10/10 Excellent

Wolkydia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos una muy buena experiencia. 10/10
Stayed 2 nights in Aug 2023

4/10 Poor

Aaron

Traveled with partner
Disliked: Amenities, property conditions & facilities
Staying at the Casa Isleña Inn was a good experience but sadly me and my fiance were upset with a few things: The manager said that she should we call a technician to fix our TV and that never happened. 2) When I landed in Puerto Rico I was then notified that the restaurant is closed for our stay, this was never stated in advance or on Expedia. What felt pretty upsetting was the restaurant opened up on our last night before going back to NY which was confusing. 3) this is not a quiet place- right next to our room ( near the main window) there were a bunch of people talking and gathering together for the restaurant which limited our privacy. me and my fiance assumed that this Inn was more private.
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Casa Isleña! Is the best hotel boutique of Rincón. Beautiful place, beautiful people and delicios food! Perfect place!!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
The property was so beautiful, we walked out from our room and the pool and bar were right there, surrounded by palm trees and the beach just over the fence. The staff was super friendly and accommodating and overall it was a relaxing, peaceful and calming stay. They had a great breakfast and live music at night and it was just a short trip downtown, we would definitely come back!
Stayed 2 nights in Jul 2023

10/10 Excellent

Jamie Ann

Stayed 1 night in Jun 2023

4/10 Poor

Adam, Clemmons

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I'm not sure what people are talking about. Casa Islena is Very Basic place with updated yet tiny rooms, (we peaked in at others after staying in ours 204). Sheets are low quality (rough and pilling pic) so getting in to bed ar night was simply uncomfortable (backaches in the morning). The room is so tiny that there is no place to put ones luggage and travel things. Maybe the bed frame should be raised to use the space for baggage. The room is very dark as in order to have any privacy the shades need to remain closed. The beach is a rock beach (pic), only sandy in spots and the hotel does not offer a safe beach entrance. Admittedly the ocean sound was wonderful while sleeping. Also the staff interactions were mostly positive and kind. Daily the kitchen vent (pic) would be turned on 7am and pump noise and odor to the adjacent rooms. Good tasting yet basic breakfast for two; eggs, bacon, toast, coffee, juice (from concentrate) about $58 including tip. Cocktails were also a bit high... top-shelf rum and coke $12 (only $8 down the road). Can't charge anything to the room so you always need to have cash or card in hand. Couldn't wait to leave. We scooted out at 8am! We checked into a different hotel, only $45 more per night with a king ocean front suite. Lovely beach ⛱️ and pool. As luck would have it we've seen Casa Islena TV advertisements during our other stay. Sèe pic below.. we had to laugh.
Stayed 3 nights in Jun 2023
Response from Casa Isleña on Jun 15, 2023
Thank you for sharing your feedback regarding your recent stay at Casa Isleña. We appreciate and value your opinion as we constantly strive to improve our services.We are very dissapointed to hear that our accommodations did not meet your expectations, but we're glad to know that you found our staff interactions positive and kind. We believe that creating a welcoming and friendly atmosphere is essential to ensuring our guests have a pleasant experience.Regarding the size of the rooms and limited storage space, we understand that it may have been inconvenient for you. We appreciate your suggestion about raising the bed frame to utilize the space for baggage, and we will take this into consideration for future room improvements. We understand the importance of a good night's sleep and will review our linen selection and lighting options as well. Unfortunately, our location on the beach and the reef in front is not something that we can control. Once again, we appreciate your feedback. We hope that in the future, should you give us another opportunity, we can provide you with a more positive and memorable experience.Best Regards,The Casa Isleña Team

10/10 Excellent

katerin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Casa Isleña on May 26, 2023
Thank you!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Casa Isleña on May 26, 2023
Thank you!

8/10 Good

Monica

Stayed 3 nights in Apr 2023
Response from Casa Isleña on May 26, 2023
Thank you!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, excellent food, pool, tiki bar! Best aspect-STAFF!
Stayed 6 nights in Mar 2023
Response from Casa Isleña on May 26, 2023
Thanks for your feedback Kevin. We hope to see you again soon!

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The style and condition of the resort is remarkable. Right on the ocean. Kid friendly. Staff is super nice and helpful.
Stayed 1 night in Mar 2023
Response from Casa Isleña on May 26, 2023
We appreciate your feedback Shawn!

10/10 Excellent

louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
The place is always clean and beautiful ! The service is excellent! Niamey better!
Stayed 4 nights in Feb 2023

10/10 Excellent

matthew

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
As surfers from Maine, we loved being right on the beach, so we could put our boards in right there. The staff was awesome. Love the pool area and bar. Downside, our room (#103) was kind of noisy being next to the kitchen. We also didn't have hot water in the mornings around 8am. We did have hot water later in the morning or afternoon. All in all, we would definitely consider staying there again.
Stayed 6 nights in Jan 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quaint Beautiful view Great rooms Staff is awsome Food was the best in the area Beaches were very private We will be back
Stayed 2 nights in Nov 2022

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There Check in The lady at the front desk was wonderful Staff was great
Stayed 1 night in Oct 2022

10/10 Excellent

Ellen

Liked: Cleanliness
Stayed 2 nights in Oct 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Experience !
Unfortunately did not stay at this location, ended up booking some where else the same night. My decision was based off the online photos and unfortunately it was nothing like what they advertised. Very disappointing as I was looking forward to coming here based off the photos I’ve seen. Do not fall for the same thing I did. This is false advertisement!!
Stayed 7 nights in Aug 2022

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

Yavuz

Stayed 1 night in Aug 2022

10/10 Excellent

roxanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A peace of heaven stuck in Rincón call Casa Isleña. Beautiful, peaceful and magical. I love everything about it.
Stayed 1 night in Aug 2022

10/10 Excellent

Bruno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, clean and family friendly. We absolutely loved our stay.
Stayed 1 night in Aug 2022
Response from Casa Isleña on Aug 7, 2022
Thank you for taking the time to write this review, Bruno. We're delighted to hear that we made your stay enjoyable. We look forward to welcoming you again soon.

10/10 Excellent

Patricia Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 4 nights in Jul 2022
Response from Casa Isleña on Aug 7, 2022
Thank you for sharing this positive review Patricia. We appreciate our location here in Rincón just as much as you do. We look forward to hosting you again.

10/10 Excellent

Monse

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relax & paceful place. Wonderful enviroment ambience in the afternoon. Super amazing food in the restaurant! The best of Rincon A ! The pool are fabulous, the staff wonderful & the room spectacular!
Stayed 1 night in Jul 2022
Response from Casa Isleña on Aug 7, 2022
We appreciate you taking the time to write this wonderful review, Monse. We are delighted to hear that you had a positive experience with us. We work hard to offer high-quality service, and we take pride in providing a clean and comfortable space for every guest, so our team appreciates that you noticed. We look forward to welcoming you again soon.

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem, intimate and beautiful.
Stayed 2 nights in Jul 2022
Response from Casa Isleña on Jul 23, 2022
We’re so delighted to hear that you enjoyed your stay at Casa Isleña Alejandro.We look forward to welcoming you back again soon.

8/10 Good

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Casa Isleña on Jul 17, 2022
Thank you for taking a moment to share your wonderful photos with us Mayra! We look forward to seeing you again soon.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
The inn is beautiful and the staff were all very helpful. The pool area and bar are nice and there was live music Friday evening.
Stayed 1 night in Jul 2022
Response from Casa Isleña on Jul 17, 2022
Thank you for sharing a review of your recent experience Angela! We are so pleased to hear you found our amenities enjoyable. We made sure to share this feedback with our team and strive to continue to provide great service to all of our guests. We look forward to welcoming you back to Casa Isleña in the near future.

10/10 Excellent

Edwin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet place with a calming and relaxing view of the ocean.
Stayed 2 nights in Jun 2022
Response from Casa Isleña on Aug 7, 2022
Thank you for choosing Casa Isleña as your home away from home Edwin. We’re glad to hear that you were satisfied with your experience. We look forward to seeing you again soon.

10/10 Excellent

Nidal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an oasis in front of a nice surfing beach in Rincón. Rooms are extremely clean, it includes a pool, bar and restaurant which by the way had great enjoyable environment and diverse food. They play live music at night which is an extra touch to the experience. Also would like to thank Bethany for her excellent service and kindness. Thank you all for a great stay
Stayed 1 night in Jun 2022
Response from Casa Isleña on Aug 8, 2022
Thank you so much for your five-star review, Nidal.With so many great places to choose from, it’s an honor that you decided to stay with us. We are so pleased to hear you had a positive experience and enjoyed the live music and food service. We made sure to share this feedback with Bethany, to give her the recognition that she deserves. We look forward to welcoming you back to Casa Isleña in the near future Nidal!