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Reviews of Melia Braco Village, Jamaica - All Inclusive

4.5 out of 5
Melia Braco Village, Jamaica - All Inclusive
Rio Bueno District, Rio Bueno, Trelawney

Reviews

8.4

Very Good

Rating 10 - Excellent. 235 out of 475 reviews" "
Rating 8 - Good. 136 out of 475 reviews" "
Rating 6 - Okay. 54 out of 475 reviews" "
Rating 4 - Poor. 26 out of 475 reviews" "
Rating 2 - Terrible. 24 out of 475 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Phillip Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveler

Stayed 3 nights in Mar 2020
Response from Gloria S. Guest Relations Manager on Apr 9, 2020
Dear Valued Guest, Thank you for your rating. Be safe. Kind Regards,

6/10 Okay

Verified traveler

Stayed 6 nights in Mar 2020
Response from Gloria S. Guest Relations Manager on Mar 20, 2020
Dear Valued Guest, We value your opinion of us and assure you we will use your feedback and comments to improve our product and services. Thank you for sharing and we do hope you will consider us for another visit. Warm Regards,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
My friends and I (college aged girls) came to Melia Braco for our spring break this year. Overall, we were very pleased with our experience here. Cons: The resort ran out of food and drink ingredients quite frequently. Also drink selection is kind of limited in general. Ex: they did not have mint for mojitos all week long and many time when we called for room service, they were out of a lot of things. Additionally, we were very disappointed in room service in general. It took them 2+ hours to deliver our order every time, and that was only if they picked up the call in the first place. Also, it is important to note that this resort is majority couples/families. If you are looking for a party atmosphere, this is not your place. However, there are a few bars on the property that stay open late and you can kind of "make your own fun" per say. We were shocked to discover that Melia Braco had another exclusive part of the resort called Level. Level has their own pool, swim up bar and cabanas etc on the beach. Definitely look into the differences in the 2 sections before you book your trip. However, as college kids, we got what we needed from the main resort area. Pros: The swim up bar at the pool was awesome. The staff members were all super friendly and fun. Live music most nights. Wednesday night beach bbq was cute/fun. Steakhouse, hiabachi, and pasta restaurants were all delicious. Rooms were pretty clean. We always felt safe at this resort. Villas are pretty spread out.
Stayed 4 nights in Mar 2020
Response from Gloria S. Guest Relations Manager on Mar 20, 2020
Dear Valued Guest, We appreciate your invaluable input on the services you experienced at the Melia Braco Village. We will continue to use your feedback to better serve you. Thank you for sharing and we do hope you will give us another opportunity for you to see your feedback in action. Kind Regards,

8/10 Good

Dianne, Brookfield, WI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at Melia Braco Village. We came back because we love the smaller resort, we love being able to snorkel right off the beach, and we love bring right on the beach. I bit disappointed that it seems that routine maintenance seems to be slipping. I waited 20 minutes at night for maintenance to come and fix my door lock, my daughter and I were unable to get into our room during that time. Our fridge was leaking water and formed a rather large puddle on the floor. He mopped it up with a towel and said it’s fine. Leaked a little more, but seemed ok after that. And the hot tub on the Level side wasn’t working for 3 days! We noticed many places around the resort where electrical wired were exposed, capped, but exposed.
Stayed 6 nights in Feb 2020
Response from Gloria S. Guest Relations Manager on Mar 11, 2020
Dear Dianne, Thank you for your review of the Melia Braco Village resort. We truly appreciate your comments and will take them into serious consideration. As we are continuously working on improving our product, we will use them to make the necessary changes to ensure you have a much better experience the next time you visit. We do hope that you will consider giving us another opportunity to share with you the true Melia Braco Village Experience. Looking forward to seeing you again! Warm Regards,

8/10 Good

Lori, Lake Forest, Illinois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent. However, service was often quite slow. Also, wished they played music at the pool and had more activies to engage in poolside.
Stayed 6 nights in Mar 2020
Response from Gloria S. Guest Relations Manager on Mar 9, 2020
Hello Lori. We are delighted to learn of your satisfaction of the amenities we had to offer at the Melia Braco Village. We look forward to sharing much more memories with you. Kind Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Gloria S. Guest Relations Manager on Mar 20, 2020
Dear Valued Guest, Thank you for your 5* rating! Kind Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service I received was beyond outstanding, the staff are so attentive. The feeling of the property feels like home, the rooms are clean and spacious. Toni at guest services was the icing on the cake, when I told her it was my anniversary she set up a dinner for me and my husband that evening. Btw she can sing. The only little concern I had was the landscaping which they are currently working on. I am a really picky person and based on my OCD you won’t regret your stay here. Thank you Melia Braco
Stayed 6 nights in Feb 2020
Response from Gloria S. Guest Relations Manager on Mar 6, 2020
Dear Valued Guest, Thank you for your wonderful review! Our staff work very hard at delivering service of excellence and I am happy you felt their efforts to ensuring your satisfaction. Thank you for sharing and we hope to share many more anniversaries with you. Kind Regards,

8/10 Good

Jim, Des Moines, IA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was private and relatively quiet. We learned that service can be slowwww and sometimes it takes a tip to speed it up.
Stayed 5 nights in Feb 2020
Response from Gloria S. Guest Relations Manager on Mar 6, 2020
Dear Jim, Thank you for making the Melia Braco Village your choice for your most recent vacation. We hope to see you again. Kind Regards,

8/10 Good

Verified traveler

Stayed 5 nights in Feb 2020
Response from Gloria S. Guest Relations Manager on Mar 6, 2020
Dear Valued Guest, Thank you for making the Melia Braco Village your choice!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The property is nice ,but there are thinks to be improved. Dining requires improvement, room service as well, and beach chairs are not enough.this resort is positioned as 4-5 stars luxury resort, but i would say it is 3.5 star resort
Stayed 6 nights in Feb 2020
Response from Gloria S. Guest Relations Manager on Mar 6, 2020
Dear Valued Guest, Thank you for your feedback. We will be sure to use your comments for further improvements. We hope to see you again. Kind Regards,

6/10 Okay

Verified traveler

Stayed 6 nights in Feb 2020
Response from Gloria S. Guest Relations Manager on Feb 24, 2020
Dear Valued Guest, Thank you for your feedback that can only help us to improve our service levels. We hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Gloria S. Guest Relations Manager on Feb 24, 2020
Hello Valued Guest, We are happy to have met your vacation needs. Thank you for sharing and we hope you will give us another opportunity to host you. Kind Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!! We had a garden view room on the second floor and we could still see the beach. The whole place is just gorgeous
Stayed 4 nights in Feb 2020
Response from Gloria S. Guest Relations Manager on Feb 19, 2020
Dear Valued Guest, We are delighted to learn of your satisfaction. Your review is our best reward! Thank you so much for sharing and we hope to see you again. Kind Regards,

10/10 Excellent

Jason, DETROIT, Michigan

Traveled with family
Liked: Cleanliness, staff & service, amenities
The toilet and shower backed up everyday. The bar was not stocked until the last day and obviously upper mgmt. arrived The bed mattress needs to be replaced. The view was amazing. The rocks in the water need to be removed. The patio of our room was tranquil. Breakfast ended at 10:30am which should be at 11am or noon for an all inclusive. The buffet was cleared out at 10:30am everyday. One evening the buffet was closed for dinner forcing us to eat at one of the other restaurants or room service. Very weird for an all inclusive. Overall a good experience but a few things would make this truly a 5 star resort. I was shocked when I saw it just opened 4 years ago. It is dated much longer than 4 years
Stayed 7 nights in Feb 2020
Response from Gloria S. Guest Relations Manager on Feb 19, 2020
Hello Jason, Thank you for your invaluable feedback and recommendations presented of your most recent stay with us. We appreciate you seeing our potential and hope you will visit us again. Kind Regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Great staff!! Kept running out of stuff. Great rooms !
Stayed 5 nights in Feb 2020
Response from Gloria S. Guest Relations Manager on Feb 15, 2020
Dear Valued Guest, We are happy you enjoyed your time with us. We value your feedback and will be sure to use them to improve our level of service. I hope you will give us another opportunity to host you. Kind Regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service is the best! All wonderful people, felt like home.
Stayed 3 nights in Feb 2020
Response from Gloria S. Guest Relations Manager on Feb 13, 2020
Dear Valued Guest, We are delighted to learn of your satisfaction and hope you will give u another opportunity to host you. Kind Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and well mantain. Always clean and well mantain
Stayed 7 nights in Jan 2020
Response from Gloria S. Guest Relations Manager on Feb 3, 2020
Dear Valued Guest, Thank you for your kind review of the Melia Braco Village resort. It was a pleasure hosting you and we look forward to seeing you again. Warm Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location, very friendly staff that enhance the experience
Stayed 6 nights in Jan 2020
Response from Gloria S. Guest Relations Manager on Feb 3, 2020
Dear Valued Guest, Thank you for staying with us at the Melia Braco Village. We are happy to learn of your satisfaction and hope you will give us more opportunities to share much of our beautiful resort with you. Kind Regards,

8/10 Good

MJ, Buffalo, NY

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
There wasn’t much to do. If you’re really looking to relax, this is the place.
Stayed 4 nights in Jan 2020
Response from Gloria S. Guest Relations Manager on Jan 22, 2020
Hello MJ, Melia Braco Village is indeed an ideal resort for relaxation. We are in the middle of Ocho Rios and Montego Bay giving our guests the liberty to tailor their vacation to best suit their needs. We are happy you had the opportunity to relax and we hope to see you again. Kind Regards,

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
It’s average definitely not 4.5 stars. The staff is very friendly but the property it’s self left much to desire
Stayed 4 nights in Jan 2020
Response from Gloria S. Guest Relations Manager on Jan 22, 2020
Hello and thank you for sharing your comments. We will be sure to use your feedback for improvements. Kind Regards,

2/10 Terrible

Verified traveler

Stayed 4 nights in Jan 2020
Response from Gloria S. Guest Relations Manager on Jan 21, 2020
Dear Valued Guest, I am sorry to learn we did not meet your expectations for service and quality. I wished you had shared the areas in which we need to improve. Nonetheless, we appreciate you sharing and hope you will give us another opportunity to impress upon you a much better vacation. Kind Regards,

10/10 Excellent

Geraldine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The property was the perfect size for our group of 2 adults and 4 teenagers. The staff were wonderful, always smiling and friendly! The steak house was the food stand out, the hibachi was also very good and the chef Carleen was a great singer, had us all singing along! Jofrey,Patrick and Omaine were our fabulous waiters. We all enjoyed the bar at night and even ended up in the nite club a few times.
Stayed 3 nights in Jan 2020
Response from Gloria S. Guest Relations Manager on Jan 21, 2020
Hello Geraldine, We aim to please and are delighted to learn you were well taken care of by our team. We look forward to sharing much more memories with you!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was very pretty with lovely trees and lush foliage. The beach was ok in the swimming area but some parts were rocky and the floor of the ocean was mushy in some areas. The walkways need to be better maintained. Cement was broken and chipped away in many areas.
Stayed 7 nights in Jan 2020
Response from Gloria S. Guest Relations Manager on Jan 18, 2020
Dear Valued Guest, We value your opinion of us and assuredly, will use your feedback to improve our services to better serve you in the future. Thank you for sharing and we do hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
such a beautiful setting. Rooms right on the beach. Beautifully landscaped and maintained/
Stayed 7 nights in Jan 2020
Response from Gloria S. Guest Relations Manager on Jan 18, 2020
Hello Valued Guest, We are happy that you had a good stay with us and truly look forward to your next visit. Warm Regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small resort so was not crowded. Could have used one more restaurant choice
Stayed 5 nights in Jan 2020
Response from Gloria S. Guest Relations Manager on Jan 18, 2020
Hello Valued Guest, We are happy you were satisfied with our property. We hope to see you again.

10/10 Excellent

Geoff, Rochester NY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic holiday over the new year with great new year party
Stayed 4 nights in Dec 2019
Response from Gloria S. Guest Relations Manager on Jan 18, 2020
Hello Geoff, It was indeed a pleasure hosting you and we are delighted to learn of your satisfaction. We greatly appreciate you and we look forward to sharing many more holidays with you. Kind Regards,

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were definitely some moments where my patience was tried (when our room wasn't ready on time, when it took multiple phone calls about our bathroom outlet that wouldn't work, etc), but the flip side of that relaxed attitude is that the whole resort was relaxed and the staff was really laid back about guests getting whatever they needed. We didn't get push-back about any requests--extra food orders, an additional cot in the room so the kids didn't have to share a bed, etc. I think the resort was actually pretty full when we were there (early January), but it didn't feel crowded at all! Just enough people to make it feel lively. We stayed in a room in the "Level" section, which I'd recommend if only because that opens up a whole other section of the resort. There's another stretch of beach, a second pool & pool bar, a poolside restaurant for breakfast and lunch, etc. Being in the Level rooms also enables you to make reservations at the Rasta Pasta and Nikkei restaurants (it's first come first served otherwise.) The ropes course ("obstacle course", I think they call it) was definitely cooler than we expected! My 6 and 8 year old boys had a blast, and there was even a more challenging section that they weren't big enough to tackle. The guy running it was also super laid back about giving extra turns on the zipline, etc. It was a much cooler ropes course than the Treehouse World near us.
Stayed 4 nights in Jan 2020
Response from Gloria S. Guest Relations Manager on Jan 18, 2020
Dear Valued Guest, Thank you for sharing and we do hope you will give us another opportunity to host you. Warm Regards,

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
For sure not a 4.5 star as Expedia is saying ... 3 maybe. Very hit and miss with hot water, a lot of areas are not very clean including the market place restaurant. The steak house is nice and the Italian rasta pasta restaurant is good (but slow service and crowded due to the lack of dinning options on the property). A lot of neglect on the buildings in general like half painted walls, broken trim, warped cabinet from humidity in the restaurant, same in the room with the balcony door impossible to close because of humidity. Services from personal is very good, beach is also great, not crowed and lots of places to stay in shade on in sun.
Stayed 7 nights in Dec 2019
Response from Gloria S. Guest Relations Manager on Jan 18, 2020
Dear Valued Guest, Thank you for your constructive analysis of the Melia Braco Village and experience. We value your comments and will be sure to use them to better serve you in the future. Thank you for sharing and we hope to see you again. Kind Regards,

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020
Response from Gloria S. Guest Relations Manager on Jan 18, 2020
Dear Valued Guest, Thank you for your 5-star rating. We hope to see you again.

4/10 Poor

Robin, ozark

Traveled with family
Disliked: Amenities, property conditions & facilities
Some days had. I hot water at resort and some days scalding hot, not very clean, ran out of towels and food ....weather was great and Leroy was awesome for the excursions
Stayed 5 nights in Dec 2019
Response from Gloria S. Guest Relations Manager on Jan 2, 2020
Good day Robin, We truly appreciate the feedback you provided, as we will use this to improve the quality of our product. Please accept our sincere apology for any inconvenience caused while you were here and we do hope that you will give us another opportunity to share with you the true Melia Braco Village experience! Warm Regards,

4/10 Poor

Stephanie, Pittsburgh, PA

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was really disappointing because we had stayed at another Melia in Mexico and it was insanely good. The service was non existent here, the food was awful, no hot water in the shower, rough towels, and we were made to feel like we were an inconvenience to the staff. Jamaica is beautiful but this resort is a no-go.
Stayed 5 nights in Dec 2019
Response from Gloria S. Guest Relations Manager on Dec 25, 2019
Dear Stephanie, We are saddened to learn of the inconsistencies you highlighted of our resort. We pride ourselves on convenience and strong customer service and the experience you described does not reflect our standards. Rest assured we will continue to make improvements in our staffing and service levels. Please accept my sincere apology if there were any inconsistencies in the services offered to you. We do hope you will give us another opportunity to share with you the true Melia Braco Village experience. Kind Regards,

2/10 Terrible

Anita

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
As the singer Jimmy Buffett sings Jamaica Mistaka and I could not agree more. Our trip to Melia Braco in Jamaica was a great big mistake. The first sign of an issue came when we arrived at check in time and were told that our room would not be ready for another hour. Ok … Once we were lead to our room the first thing to hit me was the smell of mildew. And it went downhill from there. The shower tile was cracked and moldy, the air conditioner ran non stop with no relief from the humidity and, add insult to injury, I could not even take a hot shower as the water leaked out the sides of the handles on the wall and the temperature was at best tepid. I called and requested some one to repair the deficiencies and was told by the maintenance serviceman that came to the room that the water was as hot as he could get it and there was not much that could be done to make it any hotter. Again I called and requested this time for a different room as this one was clearly run down and was not satisfactory. I always read the negative reviews with a grain of salt and figure that some people were never satisfied. I am not one of those, on the contrary I am rather easy going but this was not a five star experience. We were promised that at 10:30 the next morning we would have a new room. More like 4 o’clock before we got to see another room. Again the smell of mold was evident but not as bad as the first room. The same issue with the a/c and the hot water. By now I just wanted to enjoy my 40th
Stayed 7 nights in Nov 2019
Response from Gloria S. Guest Relations Manager on Dec 11, 2019
Dear Anita, Thank you for your review of Melia Braco Village. I would like to apologize for the troubles and frustration that you may have experienced. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better. We regret if we were unable to exceed your expectations and we are highly disappointed to learn of your dissatisfaction. Please accept our sincere apology if there were any inconsistencies in the services offered to you. Assuredly, we will use your comments for improvement. Kind Regards,

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice not too crowed, was not much choice on the food
Stayed 4 nights in Nov 2019
Response from Gloria S. Guest Relations Manager on Dec 9, 2019
Dear Valued Guest, We are happy to learn of your satisfaction with most aspect of your stay. Thank you for sharing your feedback. We appreciate you and do hope to see you again. Kind Regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Nov 2019
Response from Gloria S. Guest Relations Manager on Dec 9, 2019
Dear Valued Guest, Thank you for sharing and for choosing the Melia Braco Village resort. We hope to see you again. Kind Regards,

8/10 Good

Silvia, New York

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff Is great, hotel is ok, boring for young people. Not too many things to do in the Beach or Pool area. Great food on Prime and Asian restaurant. buffet is not a Good óptimo.
Stayed 3 nights in Nov 2019
Response from Gloria S. Guest Relations Manager on Dec 3, 2019
Hello Silvia, Thankyou for your overview of the Melia Braco Village resort. We appreciate your comments and will use them to propel us to a higher level of service. Thank you for sharing and we hope to see you again. Kind Regards,

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Only good thing about that place was where the dining room was situated. It is a boring resort. Cleaning staff go into rooms and clean the room when not asked to, also they like to re-arrange the contents of your suitcases so bring a lock for your bags. Boring resort, garbage beach, poor entertainment.
Stayed 3 nights in Nov 2019
Response from Gloria S. Guest Relations Manager on Nov 26, 2019
Dear Valued Guest, Thank you for your comments. Please allow me to clarify that it is always our intention to provide our guest with a clean room, and because this is implied, room cleaning is done between the hours of 9am to 5pm daily unless otherwise specified. We sincerely apologize for any confusion or misunderstanding in this regard. We value your feedback and will be sure to use them to better improve our level of service. We hope you will give us another opportunity to host you. Warm Regards,

8/10 Good

ANTOINETTE, Florida

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property was excellently situated. Grounds not very well groomed.
Stayed 2 nights in Nov 2019
Response from Gloria S. Guest Relations Manager on Nov 26, 2019
Hello Antoinette, Thank you for your kind review of the Melia Braco Village. We appreciate your comments and do hope you will give us another opportunity to host you.

2/10 Terrible

Verified traveler

Stayed 5 nights in Nov 2019
Response from Gloria S. on Nov 25, 2019
Dear Valued Guest, I am sorry to learn we did not meet your expectations. I wish you had shared in what area or areas you perceived we may have fallen short, giving us the opportunity to improve. Thank you for sharing and we do hope to see you again.

10/10 Excellent

Verified traveler

Stayed 5 nights in Nov 2019
Response from Gloria S. Guest Relations Manager on Nov 21, 2019
Dear Valued Guest, Thank you for your 5-star!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2019
Response from Gloria S. Guest Relations Manager on Nov 21, 2019
Dear Valued Guest, Thank you for your 5-star rating! Warm Regards,

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I was there I was injured. Went to the spa had a couple services and they treated me like I were family. They were also sweet. Went to the registration office with a problem making long-distance phone calls on my phone. They were so sweet they made the call for me. Went to the nurses station And I thought it was terrible service.
Stayed 7 nights in Nov 2019
Response from Gloria S. Guest Relations Manager on Nov 21, 2019
Dear Valued Guest, We are sorry to learn of your injury and hope all is now well with you. I am sorry to learn that the encounter at the Nurse' station was not similar to the level of service you had received from our team. I wish to extend apologies on behalf of the outsourced provider and will share your feedback them for review. It was a pleasure to have been given the opportunity to host you and happy you were treated like family. We hope to see you again.

4/10 Poor

JR, Glassboro

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was inconsistency in almost every aspect of this resort other than the friendliness of the staff. The buffet offered mostly overcooked tasteless food. Some of the bartenders couldn’t make a proper drink. Our housekeeper barely did anything other than make the beds. The swimming pool looked like it had mold all around. The air conditioning in the room barely stayed cool.
Stayed 7 nights in Nov 2019
Response from Gloria S. Guest Relations Manager on Nov 21, 2019
Dear JR, We want to apologize for the inconsistencies in service you have mentioned in your survey. We assure you, we will use your feedback to improve our product and services. Thank you for sharing and we do hope you will give us another opportunity to host you. Kind Regards,

4/10 Poor

Verified traveler

Traveled with partner
Considering that this is suppose to be a first class resort, I felt like the service, the facilities, the staff were not reflective of this. I spend a few days at this resort recently and was surprisingly disappointed especially considering the price we paid to stay. The mini-bar that is available with your room, does not include any real alcoholic beverages. The rooms are organized at villa complexes with no elevators so if you are located on the 3rd floor, you have to trek up the stairs with all items in tow. The food choices were limited during break, lunch and dinner, that actually going back to your room for room service is more ideal. There are limited on resort restaurants, rasta pasta- we spent 1 hr and 35 minutes before we got our entrees (yes I kept track because this was beyond unacceptable) and when we finally got our food, it was hit or miss. The gnocchi was good but the lasanga literally was made with watered down ketchup. With all this being said, I have stayed at other resorts at Jamaica and I would gladly stay at any of those resorts again than to stay here. This is just some of the issues I had with the resort, as there was more encounters.
Stayed 3 nights in Nov 2019
Response from Gloria S. Guest Relations Manager on Nov 9, 2019
Dear Valued Guest, We appreciate your invaluable input on the services you experienced at the Melia Braco Village. We will continue to use your feedback to better serve you. Warm Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Gloria S. Guest Relations Manager on Nov 6, 2019
Dear Valued Guest, We appreciate you sharing and hope to see you again. Kind Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Gloria S. Guest Relations Manager on Nov 6, 2019
Dear Valued Guest, Thank you for choosing the Melia Braco Village for your vacation home. We look forward to seeing you again. Warm Regards,

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time. The staff was friendly knowledgeable and helpful. We like the low key low pressure we have alone service. Always attentive and professional
Stayed 7 nights in Oct 2019
Response from Gloria S. Guest Relations Manager on Nov 6, 2019
Dear Valued Guest, We are delighted to learn of your satisfaction with the resort and its amenities. Your review id our best reward. Thank you for sharing and we look forward to seeing you again. Kind Regards,

10/10 Excellent

Verified traveler

Stayed 8 nights in Oct 2019
Response from Gloria S. Guest Relations Manager on Nov 6, 2019
Dear Valued Guest, Thank you for your 5-star rating! We hope to see you soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Property conditions & facilities
I was disappointed that no beach towel was available when I went swimming.
Stayed 1 night in Oct 2019
Response from Gloria S. Guest Relations Manager on Oct 23, 2019
Hello Valued Guest, I am sorry for the inconsistency with the towel service. We will correct this moving forward. We hope you will give us another opportunity to host you. Warm Regards,

8/10 Good

George-Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and environment is excellent. Only thing I would have changed is variety at main meals. Breakfast, lunch and dinner could have more options overall. The food wasn't bad, just left me asking "where's the rest?"
Stayed 1 night in Oct 2019
Response from Gloria S. Guest Relations Manager on Oct 20, 2019
Hello George-Roy, Thank you for your review and for staying with us at the Melia Braco Village. We hope to see you again. Warm Regards,