Ratings based on 48 Verified Reviews

4.4 out of 5
90% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Fantastic Resort!!

Posted Feb 16, 2017
Pros: The service, The food, the décor and beaches are well kept, enjoyed the domino table and Ludie board games.
Cons: more choices for Cognac in Level Lobby.
Location: not far from Montego Bay Airport. Dunns River close by also Falmouth
I would gladly recommend Melia Braco to anyone who would like to experience a taste of the real Jamaica on a resort. The staff is warm and friendly just like the golden Jamaican sunshine. the food is exquisite, weather you are dining in the 879 Prime Steak House or the Teppanyaki restaurant , Ogrille is authentic Jamaican cusine, as an expatriate of Jamaica the peppershrimp had me coughing but I could not resist as it was sooo delicious, the curried goat was out of this world , the brown stew fish is to die for. The street party brought back many memories. love it!! The coconut man ....wow!! our waiter Marvin from Ogrille provided excellent service. Staying at the Level is an experience I will never forget, because the service that was provided to us by the staff. Carlton at Concierge was exceptional, he anticipated our needs and went above and beyond the call of duty to make it happen. Senna, Juliett, Simon provided great service.
Comment from Hotel Management
Feb 16, 2017 by Monica S, Hotel Management
Dear Wayne, Thank you for recommending Melia Braco Village! Best Regards from your The Level team!
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Quiet and smaller place which is what we wanted.

Posted Feb 11, 2017
Amazing place, stayed at the level were it is a little more VIP, staff are all great and friendly. Right on the beach, food is great as well. Would recommend this place to anyone!!
Comment from Hotel Management
Feb 14, 2017 by MonicaS., Hotel Management
Dear John, Thank you for recommending Melia Braco Village! Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Perfect getaway on beach

Posted Jan 30, 2017
Cons: Queen beds instead of double beds.
Location: Dunn's river falls
Melia Braco Village is a gorgeous resort with a village feeling. The resort is not large and makes staying here very homely and comfortable. The staff is very pleasant and does a terrific job. Clayton the lifeguard is friendly. Food at the resort was average. Rare steakhouse is a must. It has the best food the resort offers. Zamar is the best waiter in the steakhouse. Conrad and Odain were very friendly at the pool bar and made our visit pleasant.
Comment from Hotel Management
Feb 5, 2017 by Monica S., Hotel Management
Hello Amber! Thank you for sharing your experience with other travelers. Best regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Love this resort!

Posted Jan 28, 2017
I'll be coming back every year to this place because we had such a nice time and the staff was amazing! I love the private beach and just the whole atmosphere!
Comment from Hotel Management
Jan 29, 2017 by Monica S., Hotel Management
Dear Percy, Thank you for your loyalty. We will be more than pleased to hosting you every year! See you soon.
3 out of 5
by A verified traveler from New York, NY

If you want to relax, this is the place to go.

Posted Jan 23, 2017
Pros: customer service
Cons: the obstacle course better entertainment
Location: We did the ricks cafe tour, it was FAR but it was nice, we had a lot of fun.
My boyfriend and I went for MLK weekend with two other couples. We are all mid 20's - early 30's. The facility is nice and cozy, however, it is rather small, i prefer having more options. The beach is TERRIBLE, very rocky, all 6 of us cut our feet during our stay. We were looking to have a little more fun and be closer to activities and night life however this is not the place for that. I do have to say that the customer service was AMAZING, they do go above and beyond to make you happy. My only other complaint was that my boyfriend had some issue at the obstacle course they have, the D-ring that was suppose to hold him up was broken (very dangerous), thankfully he climbs at work and he noticed it was not right. He also ended up getting stitches after cutting his ankle at the end of the obstacle course (zip-line part) which was not completely padded (i mean children get on this stuff, it should be COMPLETELY padded). The hotel took care of the cost of the stitches which I appreciated. Overall, if you want to stay in the hotel and relax, go here. If you are looking for a young crowd and awesome entertainment, this is not the place to go. And PLEASE be careful if you decide to do the obstacle course, hopefully they fixed the issue by now.
Comment from Hotel Management
Jan 29, 2017 by Monica S., Hotel Management
Dear L, Thank you for your feedback. We hope that your boyfriend has recovered from the incident. Security is very important to us; thank you for your comments that help us to improve Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Very nice

Posted Jan 22, 2017
Smaller resort but beautiful and super clean. The staff was very nice and warm. Food was delicious and there was a larger variety of restaurants on the resort catering to many different tastes. The only only downside is that the beach was rocky so going into the water without water shoes was a little painful bit that's not the resort's fault.
Comment from Hotel Management
Jan 24, 2017 by Monica S., Hotel Management
Dear Valerie, Thank you for your review! We are glad to see that you enjoyed the resort. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Excellent and Relaxing Vacation!

Posted Jan 4, 2017
Pros: People, Layout, Amenities, Laidback Nature, Food, Nightly Entertainment
Cons: Communication of hotel activities and hotel layout. Live music during the day would be nice?
Location: Dunn River Falls, Ocho Rios Private Tour
The hotel was in excellent shape and the atmosphere was very relaxing. This is the best food I have ever had at an all-inclusive resort. Lots of choices and very good! Every person that worked there was extremely pleasant and willing to help or just to talk. Everyone from the maintenance to the bar tenders and front desk were great. A few that stood out and really made our vacation great were Akeem and Jasmine. Thank you very much for the great experience. We will return!
Comment from Hotel Management
Jan 7, 2017 by Monica S., Hotel Management
Dear Ryan, thank you for your review!. We are already working on a plan to improve the communication of hotel activities. Thank you for your suggestion. Regards
2 out of 5
by A verified traveler from michigan

Nice hotel, but it end there....

Posted Dec 22, 2016
Pros: Rooms were nice and right by the beach but our door to the balcony would not stay closed
Cons: Communication and stop taking advantage of tourist
Location: Dunn river falls, just ok Sunset dinner cruise was not a dinner cruise and started at 1 pm with pick up!
Our hotel room so close to the beach was terrific, boutique and unfortunate it is located here. Hotel staff at front has no concept of real customer service. No one knew what was going on. The services offered to get around are inconsistent for cost and because they have no laws to govern this they take advantage of tourist. The locals can taxi around for a few bucks but be prepared to spend a minimum 50-100 US dollars to go anywhere outside of your resort. They charged us to snorkel at our own hotel! We felt very taken advantage of, especially when I got ill and they would not take any health insurance I had and purchased at the time I booked my trip. The hotel promised hubby transfers back and forth and charged up the wazoo, not a courtesy at all. Room service menus were not in our room, no activities listed for guest anywhere. You had to go to the front office to update if you wanted to find out anything. I wish this hotel were located elsewhere but we will never return to Jamaica!
Comment from Hotel Management
Jan 1, 2017 by Monica S., Hotel Management
Dear Katie, We are sorry to read that your experience was not what you were expecting. Thank you for your feedback, we are already working in order to improve every single detail. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel close to beach

Posted Dec 19, 2016
I loved my stay. All of the staff was attentive and friendly. Ready to help with anything I needed immediately.
Comment from Hotel Management
Dec 19, 2016 by MonicaS, Hotel Management
Dear Latecia, Thanks for your review! Best Regards from Melia Braco Village
3 out of 5
by A verified traveler from ND

Hit and Miss

Posted Dec 18, 2016
Pros: Beautiful place, nice rooms, food was great, some staff were awesome.
Cons: Some staff need to go, need better follow up on room issues, beach is rocky not much you can do about that.
Location: Great location for excursions.
My wife and I had some great experiences here, but also had some poor experiences. It is a beautiful place, the food was good, options were great, and some staff were great (just not all). This place felt a little bit more open and accepting of tips than other all-inclusive resorts we've been to, but there is no ATM, so if you come here, bring plenty of cash for the whole time you're here or you may run out with no way of getting any cash during your trip. We tried getting cash during a shopping trip we paid for specifically to go to an ATM, and that was a BAD experience as well. Some staff are great, but some made us feel like we were inconveniencing them. One example was our A/C stopped working and I talked to someone at guest services once, then I called 3 times during the day before someone finally showed up at 8 or 9pm, and only made it work for about 5 minutes, said they would come back to check on it, and never did. I called 3 more times throughout the next day to get someone to fix it, and no one came until I walked to the front desk and asked again. This again was not until the late evening when someone showed up, and said that an A/C repairman would come in tomorrow. Again, it was never fixed the following day and we just gave up. We just felt like we were an inconvenience to staff in a few different instances, and that ruined our feel for the place.
Comment from Hotel Management
Dec 27, 2016 by Monica S., Hotel Management
Dear Gunnar, We are sorry to read that your experience was not what you expected, we do appreciate your feedback. This was shared with the teams involved to prevent further recurrence. Than you.