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Reviews of Augusto's Copacabana Hotel

3 out of 5
Augusto's Copacabana Hotel
Rua Bolivar 119, Rio de Janeiro, RJ

Reviews

8.0

Very Good

Rating 10 - Excellent. 234 out of 709 reviews" "
Rating 8 - Good. 275 out of 709 reviews" "
Rating 6 - Okay. 133 out of 709 reviews" "
Rating 4 - Poor. 47 out of 709 reviews" "
Rating 2 - Terrible. 20 out of 709 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 21 nights in Mar 2024

2/10 Terrible

Aysar

Liked: Cleanliness
Disliked: Staff & service
I booked my hotel room and my check in was on 12/26/2023. I arrived at the hotel and checked in with no issue and got my room. After that my cousin came to the hotel to pickup his personal stuff that was at my hotel room and the front desk wanted to charge him just to go up to my room and leave after. I spoke right away to the front desk management and they wanted to charge anyone who is not in the reservation. They asked an additional charge for any person who wants to come to my room even for 1 second. The front desk didn’t allow my cousin to go to my room and take his bag that was at room unless he gives his passport and pay the fee to go to the room. So I asked the front desk that am leaving their hotel because it’s embarrassed me in front of a family member and it will embarrass me with anyone who wants to come to my hotel room. So I checked out. I didn’t stay not even 1 hour. I did not receive any service from the hotel. The process to check-in was longer than me staying at the room. I left the hotel right away with my luggage (checked out) and I asked the front desk to cancel my reservation, they refused and the only thing that I can do is to dispute the booking charge which was $806.32. I asked the hotel to cancel the reservation when I was there and already check in and out. I won’t pay any additional charges or pay to the hotel that money and I didn’t use and stay at their property. That is absolutely ridiculous and an acceptable. Of course I wouldn’t stay i
Stayed 7 nights in Dec 2023

10/10 Excellent

JERALD

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Restaurant 24/7 2blocks away. supermarket near by. The Hotel staff are very helpful and nice. José check us in on our first day and very accomodating to answer all our questions regarding the place.. where to go and what to do. The Bell boy who welcomed us and open the door was very helpful assisting us with out luggage, I wasnt able to get his name as i was very tired and struggeling holding my bellongings. To that young dude, thanks for your help!!! Ricardo help us in for another day extention with a breeze! The pool at the rooftop is great! The free breakfast is nice. Just be careful at night walking round outside. Don't wear jewelries and leave valuable items safe. This place is 10/10 when it comes to value of your money.
Stayed 1 night in Feb 2024

10/10 Excellent

Jason, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient location
Stayed 10 nights in Feb 2024

8/10 Good

Julio, Dallas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave me a handicap room notice without notice.
Stayed 4 nights in Feb 2024

6/10 Okay

Hernan

Disliked: Amenities, property conditions & facilities
The hotel is OK. Good location and accessible. It is in desperate need of an upgrade or at least a deep cleaning and a coat of paint, new carpets.
Stayed 7 nights in Dec 2023

8/10 Good

Monica

Liked: Staff & service, amenities
Stayed 15 nights in Dec 2023

10/10 Excellent

Lavon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly
Stayed 1 night in Dec 2023

2/10 Terrible

Jeffrey

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old,didnt allow guest,had to pay to have a guest,the worst experience l had at a hotel, in my 30 year of travel, the photos on site,at mis leading, do not go to this hotel, your vacation will be the worst
Stayed 8 nights in Nov 2023

2/10 Terrible

Ighama

Disliked: Staff & service, amenities, property conditions & facilities
The property is in a terrible condition mosquito everywhere. I can't sleep. The night staff Gleyion charged me additional R105 because someone came to see me.
Stayed 1 night in Oct 2023
Response from Depto de Reservas on Nov 4, 2023
obrigado por responder a pesquisa de satisfação. Sua opinião é muito importante para nós. Sentimos muito por não corresponder a sua expectativa. Iremos considerar sua opinião para poder melhorar nossos serviços. Esperamos poder recebe-lo novamente para mudar a sua impressão de nosso hotel

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Sep 2023
Response from Depto de Reservas on Nov 4, 2023
obrigado por responder a pesquisa de satisfação. Sua opinião é muito importante para nós. Iremos estar mais atentos aos aspectos negativos mencionados. Estaremos lhe aguardando novamente para conferir.

8/10 Good

SAMUEL

Stayed 1 night in Aug 2023
Response from Depto. de Reservas on Sep 9, 2023
obrigado por responder a pesquisa de satisfação. Sua opinião é muito importante para nós. Sentimos muito por não corresponder a sua expectativa. Iremos considerar sua opinião para poder melhorar nossos serviços. Esperamos poder recebe-lo novamente para mudar a sua impressão de nosso hotel

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and location. Breakfast not great but would definitely stay again
Stayed 9 nights in Jul 2023
Response from Depto de Reservas on Jul 31, 2023
Dear Guest,thank you for taking the satisfaction survey. Your opinion is very important to us. We will be more aware of the negative aspects mentioned. We will be waiting for you again to check it out.

10/10 Excellent

Felipe

Stayed 3 nights in Jun 2023
Response from Depto. de Reservas on Jul 31, 2023
Prezado Hóspede,obrigado por responder a pesquisa de satisfação. Sua opinião é muito importante para nós. Iremos estar mais atentos aos aspectos negativos mencionados. Estaremos lhe aguardando novamente para conferir.

8/10 Good

Federico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 6 nights in May 2023
Response from Depto de Reservas on Jun 20, 2023
obrigado por responder a pesquisa de satisfação. Sua opinião é muito importante para nós. Que bom que gostou de nosso Hotel. Estamos trabalhando sempre para melhorar cada vez mais a sua experiência. Estamos lhe aguardando novamente para conferir.

2/10 Terrible

Fabio

Stayed 1 night in May 2023
Response from Depto de Reservas on Jul 14, 2023
obrigado por responder a pesquisa de satisfação. Sua opinião é muito importante para nós. Iremos estar mais atentos aos aspectos negativos mencionados. Estaremos lhe aguardando novamente para conferir

8/10 Good

Simba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay here wonderful people and place
Stayed 3 nights in Apr 2023
Response from Depto de Reservas on Jun 20, 2023
obrigado por responder a pesquisa de satisfação. Sua opinião é muito importante para nós. Que bom que gostou de nosso Hotel. Estamos trabalhando sempre para melhorar cada vez mais a sua experiência. Estamos lhe aguardando novamente para conferir.

6/10 Okay

Kendal, Van nuys

Liked: Staff & service
Very noisy
Stayed 3 nights in Mar 2023
Response from Depto de Reservas on Apr 3, 2023
Dear Kandal,Thank you for taking the satisfaction survey. Your opinion is very important to us. We will be more aware of the negative aspects mentioned. We will be waiting for you again to check it out.

8/10 Good

Alexandre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price!
Stayed 1 night in Mar 2023
Response from Depto de Reservas on Mar 8, 2023
Dear Guest,thank you for taking the satisfaction survey. Your opinion is very important to us. Glad you liked our Hotel. We are always working to improve your experience even more. We are waiting for you again to check it out.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo
Loved it! The view from on top was beautiful. We loved the pool. Breakfast was delicious. We had a bidet in our bathroom too, but it didn’t work.
Stayed 4 nights in Jan 2023
Response from Reservations Department on Feb 22, 2023
Dear Guest,Thank you for taking the satisfaction survey. Your opinion is very important to us. We will be more aware of the negative aspects mentioned. We will be waiting for you again to check it out.

10/10 Excellent

Belttiane, Daly City

Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump
Arguably the worst hotel in Brazil that I have stayed in, and I have stayed in many Brazilian hotels.
Stayed 5 nights in Sep 2022

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2022
Response from Depto de Reservas on Sep 5, 2022
Prezado Sr. Ricardo,obrigado por responder a pesquisa de satisfação. Sua opinião é muito importante para nós. Que bom que gostou de nosso Hotel. Estamos trabalhando sempre para melhorar cada vez mais a sua experiência. Estamos lhe aguardando novamente para conferir.

2/10 Terrible

fraeli

Disliked: Staff & service, property conditions & facilities
I like the service from the luggage carrier very friendly . However, the staff from the restaurant wasn't polite and management was terrible . Manager was very rude to me. There was a mixed up at the check out from the original booking . Manager mande me pay for half day stay because I was late due to resolving the room issue and past the check out time. I asked him to consider the mistake situation with booking. He yelled at me saying he will have to pay 100 if I didn't pay the extra fee. I was choked with the lack of respect and impolite treatment. I said I only expected courtesy since the room had a lot of defect amenities such as hot shower without cold water . Broken tv Remote control. Air conditioning not working properly. I was offered to change rooms only the next day. My experience was very unpleasant because of bad manager and bad management. Not treated fairly and been disrespected. Manager Does not belong in hotel business with costumer service
Stayed 3 nights in Jul 2022

6/10 Okay

Alexandre

Liked: Staff & service
Staff is okay. Need renovation
Stayed 2 nights in Jun 2022
Response from Augusto´s Hotéis on Jul 13, 2022
Dear Guest, thank you for taking the satisfaction survey. Your opinion is very important to us. We will be more aware of the negative aspects mentioned. We will be waiting for you again to check it out.

6/10 Okay

Kenneth

Disliked: Property conditions & facilities, room comfort
Not visitor friendly.
The hotel Augusto wouldn't even let my old aunt of 76 years who doesnt speak Portuguese and a first timer visiting Rio de Janeiro go with me to my room to pick up a few beach items and was strictly directed and asked to stay in the lobby
Stayed 4 nights in Feb 2022

8/10 Good

Jonathan

Traveled with partner
Liked: Staff & service, amenities
Stayed here during the busy New Year period. The hotel is fine, it just hasn’t been updated in about 20 years. But apart from that, everything is good. Great location, short walk down a busy street to the beach. There is also a supermarket very nearby and the metro. There are great views from the roof, over Copacobana to Sugarloaf Mountain. If you’re on a budget and want to stay somewhere central then this is a good option!
Stayed 4 nights in Dec 2021

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Overall i wad quite pleased
Stayed 4 nights in Dec 2021

4/10 Poor

Marcia

Traveled with group
Disliked: Cleanliness, staff & service
Limpeza ruim do quarto
No primeiro dia não vi a placa de do not disturb e não pus nada na porta, achei que limpariam o quarto automaticamente. Não fizeram e pedi pra limparem, arrumaram a cama mas não varreram o chão que estava sujo. Tb estranhei não ter um frigobar no quarto. As toalhas de banho são velhas e de péssima qualidade.
Stayed 4 nights in Nov 2021

8/10 Good

ELIEVERSON

Traveled with family
Liked: Cleanliness, staff & service
Near the beach and to the subway!
Stayed 7 nights in Nov 2021

8/10 Good

MARIA DE LOURDES

Traveled with family
Liked: Cleanliness, staff & service
Very good location. two blocs from the beach and one bloc to the subway station. The property needs some renovation..
Stayed 3 nights in Nov 2021

10/10 Excellent

zeeshan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good stay
Stayed 2 nights in Nov 2021

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel Close To The Beach
I loved that it was close to the beach..2 minute walk...1 minute from 24 hour grocery store.
Stayed 2 nights in Nov 2021

10/10 Excellent

celso g

Stayed 3 nights in Aug 2021

10/10 Excellent

Tonia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Prezados, Minha recepção foi maravilhosa! Mas o único problema foi o ar condicionado muito barulhento e a água que caia de cima batia e fazia um barulho muito desconfortável a noiteee toda! 😆 O restante foi ótimo! O staff super friendly!!!
Stayed 1 night in Jun 2021

10/10 Excellent

ELCIO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 8 nights in May 2021

8/10 Good

Sergio

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021
Response from Depto de Reservas on Feb 2, 2021
Prezado Hóspede, obrigado por responder a pesquisa de satisfação. Sua opinião é muito importante para nós. Que bom que gostou de nosso Hotel. Estamos trabalhando sempre para melhorar cada vez mais a sua experiência. Estamos lhe aguardando novamente para conferir.

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
This property is poor condition. You can get a Oceanview room at the 40 story Hilton for just $7.00 (US Dollars) more per night!
Stayed 7 nights in Jan 2021
Response from Depto de Reservas on Feb 2, 2021
Dear Michael, thank you for taking the satisfaction survey. Your opinion is very important to us. We are sorry for not meeting your expectations. We will consider your opinion in order to improve our services. We look forward to welcoming you again to change your impression of our Hotel.

10/10 Excellent

Raphael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Peter

Liked: Cleanliness, staff & service
wo night stay
Location was good. A few blocks from beach. It’s a older hotel. Needs to be updated. It was ok. Nothing special.
Stayed 2 nights in Sep 2020

10/10 Excellent

Raphael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the location of the hotel and the friendly service
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 13 nights in Jun 2020

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020

10/10 Excellent

XIANFENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
generally fine
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional service by all staff members. Good location - 5 minutes to beach and 5 minutes to Metro station. Breakfast buffet is bery good!
Stayed 9 nights in Feb 2020

8/10 Good

Tino, Woodbridge, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great,close to shops, restraurant etc etc. Hotel is very nice, clean and great helpful staff. Five minute walk to the beach, beach towels supplied by the Hotel. This Hotel has horrible Wi-fi, horrible wi-fi in your room, horrible wi-fi in the dinning room. Considering the size of hotel i am very disappointed with how poor the wi-fi strength was in this hotel. Breakfast was good but needs improvement. More selection.
Stayed 8 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Great service and location. Very helpful and friendly staff
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Copa top
Nice location and people very friendly
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019