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Reviews of Copa Sul Hotel

3 out of 5
Copa Sul Hotel
Av. Nossa Senhora de Copacabana, 1284, Copacabana, Rio de Janeiro, RJ

Reviews

8.0

Very Good

Rating 10 - Excellent. 135 out of 389 reviews" "
Rating 8 - Good. 146 out of 389 reviews" "
Rating 6 - Okay. 82 out of 389 reviews" "
Rating 4 - Poor. 15 out of 389 reviews" "
Rating 2 - Terrible. 11 out of 389 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ann

Business traveler, Traveled with family
Liked: Staff & service
Staff was wonderful! Linens were stained.
Stayed 12 nights in Mar 2024
Response from Equipe Copa Sul on Apr 5, 2024
Hi, Ann!Thank you for your review. Our guests’ opinion is very important for us to keep improving our services. We’re sorry about the incident during your stay and would like to inform you we’re looking for more information in order to avoid situations like these in the future.We hope to see you again in the future so that we can offer you the true Copa Sul service. Regards, Copa Sul Team

8/10 Good

Vagner

Liked: Cleanliness, staff & service, property conditions & facilities
I'd stay here again
Stayed 4 nights in Feb 2024
Response from Equipe Copa Sul on Mar 5, 2024
Hi, Vagner!Thank you for your review. Our guests’ opinion is very important for us to keep improving our services. We're very happy to hear that you had a pleasant stay and that our special breakfast, our comfortable rooms, our team’s service and our incredible location helped making your experience special. We hope to see you again soon here with us!Regards,Copa Sul Team

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
The check-in process over the New Year’s holiday was a little challenging. To be fair though the hotel recognized that we travelled overnight and they opened up a room to allow us to shower and change clothes. That was great. It took some time to get us into our room but once they fixed the issue the stay was great. The staff is very friendly and helpful. The hotel breakfast was very good and a great way to begin the day. The location is really good and it’s easy to find. The only change we would make is to make the bed in the room a little more comfortable. Overall we had a great experience at Copa Sul Hotel.
Stayed 8 nights in Dec 2023
Response from Equipe Copa Sul on Jan 9, 2024
Hi, William. We're very happy to hear that you had a pleasant stay and that our special breakfast, our comfortable rooms, our team’s service and our incredible location helped making your experience special. Count on us always you come to Rio! Be certainly that we will make everything to make your experience incredible!Regards,Copa Sul Team

2/10 Terrible

Godfrey

Roughly one hundred dollars in Brazilian currency was stolen from my room while I was out to dinner. There was no sign of a break-in so I assume the thief must be someone who has access to the hotel's rooms. Obviously I would never stay there again. (I did not report the theft to the hotel, because I didn't realize the money was gone till I was at the bus station, and anyway, what could they have done?)
Stayed 1 night in Dec 2023
Response from Copa Sul Team on Dec 22, 2023
Dear Mr. Godfrey, the complaint is not valid since, according to an audit carried out on the floor's cameras and the room's lock, the only people to enter the room were you and your companion.We ask for your permission to contact you via email to send the video proving that hotel staff did not enter your room.Regards,Copa Sul Hotel

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort
Clean, comfortable, great location, needs updating
Great location, near both Copacabana and Ipanema beaches. The rooms were clean, but the bathroom and air conditioning were quite outdated. Still, it was a nice place to stay for a couple of nights.
Stayed 1 night in Sep 2023
Response from Copa Sul Team on Oct 17, 2023
Hi, Charles!Thank you for your review. Our guests’ opinion is very important for us to keep improving our services. We hope to see you again soon here at Copa Sul!Regards,

8/10 Good

John

Traveled with partner
Staff was friendly. However, I had a hard time getting the room cleaned. I had to call the reception desk multiple times to get the room cleaned on two days of my stay. The elevator is also exceedingly slow.
Response from Equipe Copa Sul Hotel on Nov 8, 2022
Good Morning Mr. John,Thank you for your review. Our guests’ opinion is very important for us to keep improving our services. We’re sorry about the incident during your stay and would like to inform you that we’re working hard to offer even more comfort to our guests.Despite your negative experience, we hope to see you again in the future here at Copa Sul Hotel. Regards,

10/10 Excellent

Shaun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional service. Good English speaking at the front desk. Very clean and convenient.
Stayed 1 night in Aug 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Equipe Copa Sul Hotel on Jul 28, 2022
Olá, Daniel! Obrigado pela sua avaliação. A opinião dos nossos hóspedes é muito importante para que possamos continuar melhorando nossos serviços. Ficamos muito felizes em saber que sua estadia conosco foi prazerosa e que nosso serviço e nossa localização incrível contribuíram para que a sua experiência fosse especial. Esperamos recebê-lo novamente em breve aqui no Copa Sul! Atenciosamente,

10/10 Excellent

Akea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really nice, I would definitely stay here again and recommend it to others visiting the area. All of the staff I was in contact with were very nice and helpful. Although I got there really early, way before check in time, I was able to use the restroom to change and had my luggage safely stored at the hotel. Checking in and out was very easy and seamless. Every night when we came back to the hotel the room was cleaned and our beds were neatly made. The room was also very clean when we arrived. The only “downside” or negative thing I have to say about the hotel was that there wasn’t more fruit for breakfast. I love having fruit for breakfast whenever I stay at hotels and although there was fruit, there wasn’t enough options for me. But the other non fruit options made up for that. Overall, I really liked the hotel and if I’m ever in the area again I’d definitely consider staying here again.
Stayed 5 nights in Feb 2022

6/10 Okay

gil eduardo, Brasília

Business traveler
Liked: Cleanliness, staff & service
Adequado ao preço...
Stayed 4 nights in Oct 2021

6/10 Okay

Vitor

Liked: Cleanliness, room comfort
Disliked: Staff & service
Custo benefício ok, mas não voltaria a me hospedar
Hotel com um custo benefício interessante. Bem localizado e limpo. Porém, tivemos um problema de dupla cobrança da hospedagem, que foi resolvido somente no último dia de hospedagem (do total de 3). Infelizmente tivemos um dessabor na ocasião da limpeza do quarto, que foi reportado ao hotel, e não tratado. Dos 5 atendentes (recepcionistas) que lá estavam 3 eram pouco amistosos e desatenciosos. Os outros 2 eram educadíssimo e gentis. De uma maneira geral, tivemos 2 intercorrências por 3 dias de hospedagem. Razão pela qual não voltaria a me hospedar. Outros pontos negativos: Não dispõem de estacionamento e não disponibilizam ferro de passar roupa. Café da manhã é bom, mas nada de outro mundo. Como disse, um bom custo benefício.
Stayed 3 nights in Oct 2021

8/10 Good

Fabio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 stars
Had a good stay. There was a fee at check out that I wasn’t informed about at booking.
Stayed 5 nights in Jan 2021
Response from Equipe Copa Sul on Jul 6, 2021
Olá Sr. Fabio! Obrigado pela sua avaliação. A opinião dos nossos hóspedes é muito importante para que possamos continuar melhorando nossos serviços. Lamentamos que sua experiência não tenha sido totalmente satisfatória, mas esperamos recebê-lo novamente em breve aqui em nosso hotel para que consigamos ganhar sua confiança. Atenciosamente,

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great experience
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Ar condicionado muito ruim, mesmo trocando de quarto. Aparelhos velhos. Tem que modernizar. Atendimento excelente.
Stayed 1 night in Jun 2019

6/10 Okay

Roberto

Liked: Cleanliness
Disliked: Room comfort
Good location, terrible air conditioning, poor wif
This hotel is in a good location. Breakfast is adequate. The a/c however is a window unit that simply does not do the job to keep your room cool enough. It also made a constant loud noise. Had to complain several times, but without any positive results. Wi-Fi was very weak and was not available at all sometimes.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never book this hotel.
Never Stay At This Hotel!!! Terrible experience!!! Horrible service, especially night time, security did not let me and my family get in to the hotel!!! We had to search different hotel during the night time (2am). We stayed 3 nights and they did not let us in to the hotel for the rest of our staying. Next morning we came back and check out from the hotel. Manager did not resolve this situation. I'm expecting full refund for all nights. Very traumatic experience. Don't even think to book this hotel.
Stayed 4 nights in Feb 2019

8/10 Good

Richard, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean modern hotel very near beach
A clean and modern hotel that is right in a excellent position of Copacabana. The beach is 2 minutes away and access to shops atms etc also not far. Hotel room was funcional, though do bear in mind it can be noisy if on road side, but honestly this is to expected.mini bar was surprisingly reasonably priced, aircon was ok, but strangely positioned on the floor so room seemed to take awhile to cool. Breakfast was excellent plenty of choice and lots of fresh fruit. Overall a nice hotel for exploring rio.

6/10 Okay

Weili J Yeh peter, US

Liked: Cleanliness, room comfort
everything is great except for front desk friendli
unbeatable proximity to the beach, everything is great except for the following. Front desk people are not service oriented, I don't know if this is a thing in brazil but they do not acknowledge guests coming in and out? the rest of the hotel staff are all polite and greet you. The front desk appears to think they are better than everyone else, especially the woman at the front desk should not be in the service industry.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
I arrived for check in at 1pm in the morning and everything was ready for me after travelling for 30 hours to get to Rio. - the room had not vanished - payment received - desk staff spoke English - the shower was hot - the bed was comfortable

8/10 Good

Chelsea

Liked: Cleanliness, staff & service

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel!
All of the staff are incredidbly helpful, knowledgeable, and kind. We very much enjoyed our stay there! The breakfast is also very delicious and has a great variety of food! The location is a fantastic area and the beach is just next door!

2/10 Terrible

vishu, cardiff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad experience with this hotel
I spent 3 nights in this hotel and I will not recommend this hotel to anyone. To start with, the hotel staff was intolerable. They were not generous in anything. The service was very poor. The room was not cleaned everyday.

10/10 Excellent

aurelie, san juan puerto rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel front of the beach
very good service , clean and perfect to stay 2 night ! I recomemded it ! A++++++++

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
+Staff & Location -Hygiene & Transparency
They do not tell you on their website that they charge 4 Reais per day to use the safe in the room. The room was dirty. One day (out of four) they did not clean it at all. Bedsheets had stains on them upon arrival and were not changed subsequently. The food was uncovered in the dining room and there were a lot of flies flying around. Traffic noise at the front of the hotel is notable even with windows closed. On the positive side, the porters were very helpful, reception staff generally friendly, lots of choice for breakfast and location very convenient.

8/10 Good

Donna, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, clean and well located
The staff were helpful and friendly. The room clean and comfortable. Bed a bit hard but ok. No English speaking TV. Good shower temperature and pressure. Well located one block from Copacabana beach and on main shopping road. Short walk to Metro and supermarket. Bank next door. Breakfast has a lot of options although didn't change in 4 days. Ask for room away from street as was a little noisy. Good internet.

10/10 Excellent

Wigberto, Miami, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay and enjoy Copacabana Beach
Only a block away from Copacabana beach, this is a great little hotel. We arrived at 8am and they allowed us to check in early. They even gave us a much bigger room. The breakfast buffet was also really good. The front desk is very helpful and the room is very very comfortable.

8/10 Good

David, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to locate in Sao
We were made to feel welcome and safe. After all the negative talk about street safety in Sao, we were concerned about going out but found this location very well situated and in a relatively safe and comfortable area of Sao. Transport to the attractions was readily available

8/10 Good

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ike, Oxfford, UK

Liked: Cleanliness, staff & service, room comfort
3 nights in Copa Sul Hotel
located in a run-down part of Copacabana, it's the staff who make this place a little special. It's not a big hotel but the breakfast buffet was among the best I've seen in a long time. Rooms are big enough and very clean. Staff go out of their way to be helpful and estimate taxi fares before helping you into one.

8/10 Good

G, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New years eve in Rio
We picked this hotel quickly off of Expedia after staying at another hotel with in a few blocks that was beach front. We were pleasantly surprised because we were going with this less expensive option. The room was also bigger as were the beds.

6/10 Okay

Angela, brussels

Liked: Cleanliness
decent hotel close to the beach
The hotel was ok for Rio standards. Needs renovating but still alright. Good location to the beach.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good- Delicious breakfast.
It was good, good location, delicious breakfast, free wifi. Unfortunately during my stay they were remodeling the lobby. But Overall good

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Close to Copacabana beach & loved the service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel is one road off copocobana beach. Hotel is very clean, and ideal for our 5 night stay in Rio. Breakfast was nice too.

6/10 Okay

Lennie, Norway

Liked: Staff & service
Disliked: Room comfort
A decent place to stay in Copacabana
This was an okay place to stay, but not the best. My fiancée and I liked the service of the staff, and the breakfast buffet was quite nice, but the rooms seemed old and the walls very thin. We could clearly hear people talking, going to the bathroom, and taking showers when we were in our own bathroom. When lying in bed we could also hear phones ringing next door and people very loudly in the hallway. It made us feel like everyone could also hear us, and that we had to whisper.

2/10 Terrible

copacabana sul, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel ever!
The hotel staff was unfriendly and they just tried to charge guests as much as they can. They charge for extra person, vold...etc. and the room was horrible including beds, toilet. The hair blower was not working as well. Whenever I call the reception from the room, they were very unkind and even hung up my phone before I finished speaking. Overall the service and facility both were really bad. I paid 250 dollars per night and the service was terrible. I will never recommend this hotel to anyone.

10/10 Excellent

Jeff, Fremantle, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Tourist class hotel in excellent location.
The hotel is clean, the room was spacious and everything operated. It's location close to Copacabana Beach and shopping facilities made it ideal from a visitors viewpoint. The metro was less than 10 minutes walk away while frequent bus services passed the door. The breakfast was ample although lacked variety. The room was cleaned and towels replaced daily. My only criticism would be the desk staff who although polite enough could have been more forthcoming with tourist recommendations. Overall this hotel exceeded my expectations for the price paid.

6/10 Okay

Valeria, Bogota

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice but could have been cleaner
Great location in Copacabana one block from the beach. The room was not clean enough .

8/10 Good

Rusty, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location only one block from the beach, bank right next door and staff very friendly and helpful

8/10 Good

O.D., USA

Liked: Cleanliness, property conditions & facilities, room comfort
Good Value in a Great Location
This is a simple hotel (no gym, no pool) with basic but spacious and comfortable rooms in an excellent location - near the end of Copacabana Beach, one block from the beachfront. The only downside was the rather unfriendly attitude of the staff at the front desk, and the noise from the street for rooms facing Avenida Nossa Senhora da Copacabana..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

4/10 Poor

Bill, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel staff were pretty nice but the condition of the room was no way a "3 star". The bed comforters were very old and stained, the TV only had one channel and the shower leaked out into the bathroom. It was nice to have free wifi and it did have a safe for a small fee. The hotel was one block from Copacabana Beach, so just a 2-3 minute walk.

8/10 Good

Pino, Italy

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Good Hotel for leisure stay at Rio de Janeiro . Rooms are clean . Air conditioning can be regulated and switched on/off very easily .

10/10 Excellent

Mitch, San Francisco Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a nice place, comfortable and consistent with the area. Staff were nice and accommodating

6/10 Okay

LC, London

Liked: Cleanliness, staff & service, room comfort
overall good hotel
the hotel itself was good enough given the price. the breakfast was pretty good, plenty of options. the internet didn't work at all for the first two days, hotel said it was an external issue but it was still down for some time. Bell-boy helped us a lot with our onward travel, he went out of his way to help us out. However when we left the bellboy took 15 mins to flag down a taxi and then gave it someone else in the queue who just arrived! tours booked with them had no information provided, and walls were thin, and noisy tin roof next to our room made a lot of noise one night. great little per kilo food place down the road was fantastic. overall good enough for the price but not great.

8/10 Good

kris, canberra

Liked: Staff & service
Great location. Value for money
Staff were responsive to requests and helpful booking tours.

6/10 Okay

Ruth, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Good place to stay
It is a nice hotel located on one of the main streets in Copacabana and really close to the ocean which we loved. The closed train station is closed right now but the other one is only a short walk. We had and amazing time iRio!

8/10 Good

leroy, dallas,tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
The hotel was in a good location and the staff helped out really well when I was trying to get things set up and ready... Very good place to stay...

6/10 Okay

Loves to Travel, California

Liked: Cleanliness, room comfort
Good location but functional
Close to metro station (Cantagalo), to Copacabana beach, (10 mins walk to) Ipanema beach, close to restaurants and pharmacy. Get a room on one of the higher floors because street noise is definitely an issue. Internet is free but patchy. You may not be able to get work done. They have two free internet stations downstairs that are marginally better. Clean rooms. But we did not have warm/hot water in the shower one day. Breakfast was the same every day. Friendly staff. No gym.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort