on arrival, i was welcomed very nicely, but when i found out i had no bath in my expensive room (882. canadian) i left and went to the Copacabana palace, only really nice place in Rio. lovely large room with bath and all amenities over,ooking the beach, same price.
Comment from Hotel Management
Mar 8, 2016 by Cristiana Kastrup, Hotel Management
I would like to thank you for taking your time to write about us.
I was notice you were not happy with our superior room and my team made all the efforts to keep you with us, even offering the suite category, which has bath tub. It is sad to see our guests leaving without experiencing our services.
Rest assured that we, at the Hotel Fasano Rio de Janeiro, highly value our customers and that your feedback is analyzed and taken into consideration.
As you said in your email to us, “Who knows?” If you knock on our door, we will be more than happy to welcome you and provide the best of our hospitality.