Posted Jun 22, 2015
I used to have better experience on Mercure, in bathroom the doors were falling off and moisture all over the place.
If you are on business, like me, and need wifi, it's a disappointment, too slow, falling away.
But hotel staff was very friendly and good English, they raised my experience level.
Comment from Hotel Management
Jun 30, 2015 by Tatiane Ramos, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
The hotel is going to be refurbished soon in the common areas and apartments and the renovation is planned to begin until the end of the year.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.