Sundeck

Reviews of Premier Copacabana Hotel

3.5 out of 5
Premier Copacabana Hotel
Rua Tonelero 205, Copacabana, Rio de Janeiro, RJ

Reviews

8.2

Very Good

Rating 10 - Excellent. 355 out of 1004 reviews" "
Rating 8 - Good. 429 out of 1004 reviews" "
Rating 6 - Okay. 137 out of 1004 reviews" "
Rating 4 - Poor. 62 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Salvador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great Breakfast. Affordable
Stayed 5 nights in Mar 2024
Response from Victor Hugo on Mar 25, 2024
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

10/10 Excellent

James, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Victor Hugo on Mar 22, 2024
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were cool and the location was alright but overall the establishment needs some work …. The gym is extremely underwhelming ….room had a strong weird odour at times ….. plenty of insects albeit the climate is tropica in Rio …. Changed hotels for the last 4 days of my stay and had a much better experience …..
Stayed 14 nights in Feb 2024

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super helpful and friendly. Breakfast provided plenty of options. Location is in walking distance to the train and also the beach/boardwalk. Room with 2 twin beds was small, so not some place you can hang out in. Rooftop pool was very nice, not crowded, and provided excellent views.
Stayed 5 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!! Great food, lots of shopping, and only a couple blocks from the beach!! Thae staff is very professional and informative. This is a great place to stay!!
Stayed 5 nights in Feb 2024
Response from Victor Hugo on Feb 19, 2024
Hi,We are happy with the thermos provided a good experience in our hotel. We will be here soon for a new accommodation. Always come back!

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room view of the Christ de Redeemer was amazing. I would recommend this stay.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything
Stayed 6 nights in Feb 2024
Response from Tamires on Feb 10, 2024
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cons - the AC is so loud it sounds like there is a small plane in your room - The windows do not sound proof so you can hear the traffic - Breakfast area is too small to accommodate everyone and is very crowded - Breakfast was the same every day - Pool was green - Most of the gym equipment didn’t work - Only one pillow per person - No free drinking water Pros - Clean - Nice and friendly staff
Response from Victor Hugo on Feb 7, 2024
Hi,We are very sorry that your experience was not as good as possible, but we are keeping in mind your comments to always encourage you. We hope that, in a new opportunity, we can provide an excellent experience at our hotel.

8/10 Good

Tyler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel's prime location, nestled in the heart of Copacabana made it a convenient choice for exploring the lively culture of Rio. The staff's warm welcome and attentiveness added a touch of hospitality to our stay. We were there to bring in the New Year, and they even gave us tips and warnings on staying safe during our stay. The hotel's rooftop pool and bar area offered a spectacular panoramic view of the city. The breakfast buffet showcased a variety of local and international dishes, catering to different tastes and preferences. However, a notable hiccup occurred when the hot water in the shower suddenly stopped working on several occasions. On a positive note, the hotel staff did grant us an extremely late check out, due to us having late outgoing flights. Overall, it was a good experience.
Stayed 3 nights in Dec 2023
Response from Tamires on Jan 27, 2024
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Estamos levando em conta seus comentários para sempre aprimorar. Esperamos que, em uma nova oportunidade, possamos proporcionar uma excelente experiência em nosso hotel. Volte sempre!

10/10 Excellent

Addinekia T, Spartanburg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Victor Hugo on Feb 7, 2024
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Tamires on Feb 14, 2024
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

10/10 Excellent

Shivany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so so nice, the front desk staff was amazing, the breakfast was great, rooms are big and comfortable, the hotel was full and they were still able to give us a late check out at a good price, would recommend this hotel to any of my family and friends!!
Stayed 7 nights in Nov 2023
Response from Victor Hugo on Nov 20, 2023
Hello,We are happy to have provided a good experience at our hotel. We will be here ready for new accommodation. Check back often!

8/10 Good

Dean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Victor Hugo on Nov 2, 2023
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

6/10 Okay

Maria

Business traveler, Traveled with family
O banheiro era velho e sujo, elevador não funciona bem, na aérea da piscina é proibido comer e beber. Só pode comer e beber se comprar no restaurante do hotel. Acho absurdo porque querem que as pessoas comprem no restaurante.
Stayed 13 nights in Oct 2023
Response from Ricardo on Nov 2, 2023
Bom Dia Estimada Sra. Maria Agradeço muito pela estada conosco aqui no Premier Copacabana Hotel. Com relação ao comentário, peço desculpas por quaisquer inconvenientes em sua hospedagem conosco. Espero poder revê-la em uma próxima ocasião. Atenciosamente Ricardo Miranda Gerente Geral

10/10 Excellent

Lyle

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Victor Hugo on Jun 23, 2023
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

2/10 Terrible

JOSE

Stayed 7 nights in May 2023
Response from Victor Hugo on Jun 29, 2023
Olá, Sentimos muito que sua experiência não tenha sido a melhor possível, mas estamos levando em conta seus comentários para sempre aprimorar. Esperamos que, em uma nova oportunidade, possamos proporcionar uma excelente experiência em nosso hotel.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
good location and close to the beach. the unit is a little outdated but clean. the roof top pole is great also. not bad experience overall
Stayed 4 nights in May 2023
Response from Victor Hugo on May 19, 2023
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

10/10 Excellent

BONNIE, NORTH BAY VILLAGE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Highly recommend. Safe area. staff is so professional and helpful. breakfast was delicious. Rooms are large and clean.
Stayed 2 nights in May 2023
Response from Victor Hugo on May 19, 2023
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

6/10 Okay

Andrea

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The Hotel was ok.
Was ok.
Stayed 4 nights in Feb 2023
Response from Victor Hugo on Mar 1, 2023
Olá, Sentimos muito que sua experiência não tenha sido a melhor possível, mas estamos levando em conta seus comentários para sempre aprimorar. Esperamos que, em uma nova oportunidade, possamos proporcionar uma excelente experiência em nosso hotel.

4/10 Poor

Steve

Disliked: Staff & service, property conditions & facilities
I didn't like that most of the staff wasn't helpful
Stayed 2 nights in Feb 2023
Response from Victor Hugo on Feb 27, 2023
Hello,We are very sorry that your experience was not the best possible, but we are taking into account your comments to always improve. We hope that, in a new opportunity, we can provide an excellent experience in our hotel.

8/10 Good

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
The staff was friendly and attentive. The location of the hotel was excellent and within walking distance to the metro and the beach. The breakfast was good and had a wide variety of choices from which to select.
Stayed 14 nights in Jan 2023
Response from Victor Hugo on Jan 19, 2023
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good location, area includes all things a person needs: restaurants, supermarkets drug stores, underground, about 500 meters from the Copacabana Beach.
Stayed 8 nights in Nov 2022
Response from Victor Hugo on Dec 4, 2022
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

10/10 Excellent

Orshy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money very safe next to A police station. The rooms are spacious
Stayed 1 night in Oct 2022
Response from Victor Hugo on Nov 7, 2022
Hello,We are glad that you had a good experience at our hotel. We will be here ready for a new hosting. Check back often!

10/10 Excellent

Michael

Stayed 4 nights in Oct 2022

10/10 Excellent

Jesse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Victor Hugo on Sep 15, 2022
Olá,Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

10/10 Excellent

Jesse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Victor Hugo on Jun 1, 2022
Olá, Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

10/10 Excellent

Jesse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Free coffee because outside is too expensive. It was clean, good shower. The hotel is close from everything, stores, laundry, Farmacy etc. What was bad de tv and the controls. The pool had only one chair, and it’s not confortable.
Stayed 4 nights in Apr 2022
Response from Victor Hugo on Apr 26, 2022
Olá, Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

8/10 Good

Richard, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 8 nights in Mar 2022
Response from Victor Hugo on Mar 29, 2022
Olá, Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Definitely not value for money
Not worth the price you pay ! Rooms are very clean but basic, with a very old air conditioning. The TV sounded as if it was having a short circuit. I checked in at around 19:00. At 20:00 I called reception to report the fault and ask for someone from maintenance to repair and was informed they had nobody at night . This morning I’ve reported the problem . Someone came up at 8 and said they would ask someone to replace it. It’s now 11:10 and I have to check out 12:00 and nothing has been done.
Stayed 1 night in Jan 2022
Response from victor hugo on Jan 23, 2022
Olá, Sentimos muito que sua experiência não tenha sido a melhor possível, mas estamos levando em conta seus comentários para sempre aprimorar. Esperamos que, em uma nova oportunidade, possamos proporcionar uma excelente experiência em nosso hotel.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Equipe Premier on Jan 19, 2022
Olá, Ficamos felizes por termos proporcionado uma boa experiência em nosso hotel. Estaremos aqui prontos para uma nova hospedagem. Volte sempre!

8/10 Good

HWONG K S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location subway just right infront of hotel
The breakfast was excellent and room very spacious with 2twin single beds and a queen size bed in total 3 beds
Stayed 3 nights in Mar 2020

8/10 Good

HWONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is all right but pricewise not too good
I had stay for 9days but the last 2 days was very pricey without breakfast. Did not meet my expectation when I first check in
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveler

Stayed 7 nights in Feb 2020

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff and clean rooms
Nice reception staff very helpful and with some precious local knowledge which they shared with me in good english. Housekeeping kind and efficient. I will go back. Do not expect the most modern facilities but I do not care much abput about that.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value - very comfortable and a great location. Just a few blocks from the beach and right across from the metro station. Would definitely stay here again.
Stayed 3 nights in Jan 2020

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
We were very happy with our stay at this Hotel very friendly staff always ready to help
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
directly opposite metro and convenient enough for the beach. Its a decent (if a little bit worn) hotel. More like a 3*. I asked for a quiet room but got a noisy one !! but otherwise a perfectly decent place to stay in Copa and I'd go back
Stayed 1 night in Oct 2019

10/10 Excellent

Claire, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient position of the hotel in Copacabana. Excellent Staff always available. Good breakfast. Has a swimming pool. Good for families. In front of the hotel you can rent bikes and there is also the Metro station. Many shops and restaurant bars in the vicinity. Easy walking distance to the seafront. Very good value for money! Enjoyed our stay.
Stayed 5 nights in Aug 2019

4/10 Poor

Kenneth

Business traveler
Disliked: Cleanliness
Could have been better
Could have been better. There was a red stain on the comforter in my room, which they did not remove after i had told them about it. Then, they charge you for the bottle waters that they put on the inside of your refrigerator in the room. If they would install water fountains, that fee could be avoidable. Not to mention, you have to keep the hot water running in the shower for 5 minutes in order for the water to start coming out hot.
Stayed 7 nights in Aug 2019

10/10 Excellent

Rodrigo de carli

Stayed 2 nights in Jul 2019

10/10 Excellent

Evy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel close to copacabana beach. Great wifi signal in the room
Stayed 8 nights in Jun 2019

8/10 Good

Chad

Liked: Cleanliness, property conditions & facilities, room comfort
Day people check great polite speak english. Nigjt shift porteria was a real turd and ass rude!!!! Was out late with friends and one lives really far away and wanted to crash in my room. Yes female. And the porteria wanted to charge me 927 Real for her to stay the night which is almost 3 1/2 tje cost of my room. He did nothing to help us but wanted 927 Real. I would of paid for anorher room but not 927 Real. Cheaper to uber here home. Poor poor service. Skip the foid from kitchen to. Not good quality food. Fries dead, and a cheap box hamburger. Rooms, pool sauna view great!
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closet to the each, restaurants Subway easy to get around safe place
Stayed 4 nights in May 2019

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOCATION, LOCATION, LOCATION
THE LOCATION OF THE HOTEL IS EXCELLENT. IT IS WALKING DISTANCE TO THE BEACH, SHOPS AND RESTAURANTS. THE HOTEL BREAKFAST IS VERY GOOD. THE RECEPTION DESK WAS VERY FRIENDLY AND COURTEOUS.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

6/10 Okay

Gary

Disliked: Staff & service
Unfriendly reception
Check in was terrible. Think i was racially profiled upon entering. Had all documents readable on y phone for security purposes but hotel clerk said was unacceptable. Only relented and agreed to let me register when i showed my drivers license to another employee standing nearby. Furthermore, upon entering the lobby me and a guest were met with complete awkard silence.no evening greeting or even a gello. Only demands for my documents and of whether or not i had a reservation. I informed him three times that i did before he finally looked for it. Worst hotel experience in my hostory of travels.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was dirty and the furniture was old/outdated. I changed room twice before I finally got a decent room. Low quality hotel.
Stayed 1 night in Mar 2019

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019