Luxury Room, Ocean View, Beachside | Minibar, in-room safe, desk, blackout drapes

Reviews of Rio Othon Palace

4 out of 5
Rio Othon Palace
Avenida Atlantica 3264, Copacabana, Rio de Janeiro, RJ

Reviews

8.0

Very Good

Rating 10 - Excellent. 416 out of 1005 reviews" "
Rating 8 - Good. 281 out of 1005 reviews" "
Rating 6 - Okay. 168 out of 1005 reviews" "
Rating 4 - Poor. 93 out of 1005 reviews" "
Rating 2 - Terrible. 47 out of 1005 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jovencio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room little bit old but ok for the price, free breakfast excellent and the place is safe
Stayed 2 nights in Apr 2024
Response from Cecilia Porto on Apr 18, 2024
Dear Jovencio, thank you for sharing your review.It makes us very happy to know that you had a nice stay at Rio Othon Palace and enjoyed so many aspects of our hotel.We would like to inform you that Rio Othon is constantly improving and we have many renovations planned for this year, which demonstrates our concern with updating our facilities.We remain at your disposal and hope to welcome you again soon.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received room upgrade. Staff was very good. Check in and check out lines were short
Stayed 4 nights in Apr 2024
Response from Cecilia Porto on Apr 18, 2024
Dear David, thank you for sharing your impressions on Rio Othon Palace.We are glad to know that you had an excellent stay with us. We appreciate your recognition about the staff, we aim to offer high quality of service and care to our guests and it makes us very proud.We remain at your disposal and hope to welcome you again in the future.

10/10 Excellent

Priscila, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, customer care
Stayed 1 night in Apr 2024
Response from Cecilia Porto on Apr 15, 2024
Dear Priscila, thank you for taking the time to share your review.We are very glad to know that you enjoyed our location and we appreciate your recognition about the team, we aim to offer the best experience in care and service and it makes us really proud.We remain at your disposal and hope to welcome you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 1 night in Apr 2024
Response from Cecilia Porto on Apr 11, 2024
Dear Robert, thank you for sharing your review.We are very glad to know that you had a noce stay at Rio Othon Palace.We remain at your disposal, come back soon!

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Cecilia Porto on Apr 8, 2024
Olá, Georgia, obrigada por compartilhar sua avaliação.Ficamos felizes que você tenha tido uma boa experiência conosco e seguimos à disposição, volte sempre!

8/10 Good

Elismar

Stayed 2 nights in Mar 2024
Response from Cecilia Porto on Apr 1, 2024
Olá, Elismar, obrigada por compartilhar sua avaliação.Ficamos felizes em saber que você teve uma boa experiência conosco.Seguimos à disposição, volte sempre!

8/10 Good

Pedro, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Cecilia Porto on Apr 15, 2024
Olá, Pedro, obrigada por compartilhar sua avaliação.Ficamos felizes em saber que você teve uma boa estada conosco.Seguimos à disposição e esperamos lhe receber novamente, volte sempre!

8/10 Good

Moujan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 4 nights in Mar 2024
Response from Cecilia Porto on Mar 25, 2024
Dear Moujan, we are very glad to learn that you had a nice stay with us and enjoyed our view.We remain at your disposal and hope to welcome you again in the future.

10/10 Excellent

Kristine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and breakfast on 30th floor is wonderful. Staff is amazing.
Stayed 3 nights in Mar 2024
Response from Cecilia Porto on Mar 25, 2024
Dear Kristine, thank you for sharing your impressions on Rio Othon Palace.We are very glad to learn that you had a great experience with us and enjoyed the amenities and breakfast, which is really a highpoint amog our guests.We appreciate your recognition about the staff, we aim to offer high level of service and care and it made us very proud.We remain at your disposal and hope to welcome you again in the future.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Cecilia Porto on Mar 21, 2024
Dear Steven, thank you for taking the time to share your impressions on Rio Othon Palace.We are very glad to know that you had a good stay with us and enjoyed our location, which is really privileged and a highpoint amog our guests.We remain at your disposal and hope to welcome you again in the future.

4/10 Poor

Ingrid

Disliked: Cleanliness, property conditions & facilities
In need of renovation, room's furniture, carpet, blinds, bathrooms, bedding ands beds are very outdated and old.
Stayed 4 nights in Mar 2024
Response from Cecilia Porto on Apr 11, 2024
Dear Ingrid, thank you for sharing your impression on Rio Othon Palace.We are sorry that some aspects of your stay did not meet your expectations, your comment will be forwarded to the responsible managers for analysis.We remain at your disposal and hope to have the opportunity to welcome you again for a new experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Cecilia Porto on Mar 18, 2024
Dear John, we are very glad to read that you had a good experience with us, thank you for sharing your impressions with us.We remain at your disposal and hope to welcome you back in the future.

6/10 Okay

Donna

Stayed 5 nights in Mar 2024
Response from Cecilia Porto on Apr 5, 2024
Olá, Donna, muito obrigada por deixar sua avaliação.Estamos à disposição nos nossos canais oficiais de atendimento caso tenha algo mais que você queira compartilhar conosco.

6/10 Okay

Juan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
this property is too old and they charges for evrything.
Stayed 5 nights in Mar 2024
Response from Cecilia Porto on Mar 15, 2024
Dear Juan, thank you for sharing you impressions on Rio Othon Palace.We are sorry to learn that your stay with us did not meet your expectations.We remain at your disposal.

8/10 Good

Joseph, Boca Raton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay and ok
Stayed 3 nights in Mar 2024
Response from Cecilia Porto on Apr 11, 2024
Dear Joseph, thank you for sharing your review.We are very glad to learn that you had a good experience at Rio Othon Palace.We remain at your disposal and hope to welcome you again in the future.

2/10 Terrible

Maurice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Cecilia Porto on Mar 25, 2024
Olá, Maurice, obrigada por compartilhar sua avaliação.Estamos à disposição nos nossos canais oficiais de atendimento caso haja algo mais que você queira compartilhar conosco sobre sua experiência.

6/10 Okay

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well it based on family oriented hotel too much noise of structures . But it did have a great view of the beach , and nice spa services.
Stayed 1 night in Feb 2024
Response from Cecilia Porto on Mar 4, 2024
Dear Alexander, thank you for taking the time to share your impressions on Rio Othon Palace.We are very glad to know that you had a good experience with us and enjoyed the view and our spa.We remain at your disposal and hope to have the chance to welcome you again in the future.

2/10 Terrible

Mercedes

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely tired building. This hotel is in need of a complete refurbishment. Curtains were shredded so light and heat came straight through in the morning. The glass sliding doors to balcony doesn’t lock, so that is a safety issue. The hotel and area is very noisy so noise is heard all night and morning. There were no mattress protectors on the beds, the beds were very old and lumpy, the temperature dial didn’t work. Breakfast buffet was very chaotic and we did not like the choices. Overall so disappointing for a hotel with such a prime location.
Stayed 1 night in Feb 2024
Response from Cecilia Porto on Feb 20, 2024
Dear Mercedes, thank you for taking the time to share your impressions of the hotel.We are sorry to read that your experience was not as expected. We are always attentive to points of possible improvements and feedback from our guests is a very important resource in this search, your comment will be forwarded to the responsible team.We remain at your disposal.

10/10 Excellent

Stephan, Long island city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!
Stayed 1 night in Feb 2024
Response from Cecilia Porto on Feb 19, 2024
Dear Stephan, thank you for sdharing your impressions about Rio Othon Palace, we are very glad to learn that you had an excellent experience with us.We hope to welcome you back soon.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach but the hotel needs better service at check in
Stayed 6 nights in Feb 2024
Response from Cecilia Porto on Feb 20, 2024
Dear Benjamin, thank you for taking the time to share your impressions on Rio Othon Palace.We are glad to know you enjoyed our location and we thank you for your feeback about the check in, our team aims to offer the best experience to our guests and it is very important for us to know how our guests feel so we can continually improve and adjust our products and services. We remain at your disposal and we hope to welcome you back soon.

6/10 Okay

Gilbert

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had to change room 3 times, we paid US$3,800 for 5 nights and the room definitely does not look like the pictures we saw online before. We technically just paid for the view and location. This hotel needs a major renovation, for the amount the charged to stay there. In the positive note, Breakfast in the Skylab was good and the staff was very friendly.
Stayed 5 nights in Dec 2023
Response from Cecilia Porto on Jan 22, 2024
Gilbert, we appreciate you taking the time to share your impressions of Rio Othon Palace, we are glad you enjoyed our beakfast and the team is very proud with your recognition.We carefully analyze your feedback as it helps us to continually improve and adjust our products and services.We hope to welcome you back for an 100% experience.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Cecilia Porto on Jan 12, 2024
Olá, Richard, muito obrigada por deixar sua avaliação, esperamos recebê-lo novamente em breve.

4/10 Poor

gustavo

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old
Stayed 2 nights in Dec 2023
Response from Cecilia Porto on Jan 8, 2024
Gustavo, thank you for leaving your review.

2/10 Terrible

Giorgio

Business traveler
Disliked: Amenities
The VIP access is not provided. The free upgrade that the Expedia status would give me access to are not offered, Unsolicited Paid upgrades are offered although
Response from Cecilia Porto on Feb 9, 2024
Dear Giorgio, thank you for sharing your impressions of Rio Othon Palace.We are sorry that your experience was not as expected. The upgrade included with your plan would be to the category following the reserved category and, in fact, it is only possible according to availability.We hope to have the opportunity to welcome you back to our hotel for a more satisfactory experience.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has an excellent location on the Copacabana Beach. The rooftop bar and pool is the best highlight of the hotel. Unfortunately it’s a bit on the small side, given the size of the hotel and the number of guest trying to use it. The same could be said of the free beach chairs and umbrellas. Overall the property is a bit dated and could use some freshening up. The air-conditioning in the room has trouble keeping up on hot days. The staff, for the most part was friendly and accommodating, which I didn’t find to be the case in most other areas of Copacabana Beach. The breakfast buffet has a beautiful view of the beach on the third floor of the hotel. The food is plentiful, but not all that great overall, I was very happy with this hotel for the online description and the pricing. I would stay here again and recommend it.
Stayed 6 nights in Dec 2023
Response from Cecilia Porto on Jan 3, 2024
Dear David, thank you for taking the time to leave us your review. It's great to know you had a good time with us and we sure hope you do come back for another opportunity.All the issues you brought will be addressed to the departments responsible, it is very important for us to get feedback from our guests.

8/10 Good

Leonardo, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel staff is great. During the busy weekend of NYE, they were still able to provide guests with excellent service and I felt very safe. Hotel is clean and it has great amenities. The only issue I found was the necessity of renovation throughout the entire hotel. Rooms and public areas are outdated. It still keeps that 1980/90s look. Also, hotel shower wastes too much water.
Stayed 4 nights in Dec 2023
Response from Cecilia Porto on Jan 3, 2024
Dear Leonardo, thank you for your review, we are very glad that you had a good experience at Rio Othon Palace. We have some renovations planned for 2024 and we hope to welcome you back to check them out.

2/10 Terrible

Ricardo

Stayed 4 nights in Dec 2023
Response from Cecilia Porto on Jan 3, 2024
Olá, Ricardo, obrigada pela avaliação.

8/10 Good

KAPEELL

Liked: Property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023
Response from Cecilia Porto on Jan 5, 2024
Olá, Kapeell, obrigada pela avaliação.

8/10 Good

Sanaz

Stayed 5 nights in Dec 2023
Response from Cecilia Porto on Jan 15, 2024
Sanaz, obrigada por deixar sua avaliação.

10/10 Excellent

Nela

Stayed 2 nights in Dec 2023
Response from Cecilia Porto on Jan 8, 2024
Nela, obrigada pela avaliação.

8/10 Good

Heinrich

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for beach lovers of Copacabana
Stayed 7 nights in Dec 2023
Response from Cecilia Porto on Jan 2, 2024
Dear Heinrich, thank you for taking the time to leave us your comment.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Cecilia Porto on Jan 2, 2024
Jim, obrigada por deixar sua avaliação.

8/10 Good

Ezra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have used this hotel several times per year for over 20 years. Great location. It is always remodeling areas. The VIP ck-in desk or room is non-functional. The separate desk or room, like it used to be was eliminated. however, staff in general is awesome.
Stayed 4 nights in Dec 2023
Response from Cecilia Porto on Jan 2, 2024
Dear Ezra, it is an honor to know we are your choice for hospitality in Rio de Janeiro.The VIP check-in area is being updated and will soon be offered to guests in higher categories.We hope to welcome you again soon.

8/10 Good

Vincent

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
great location but bit dated and needs refurb
Would not class as 4 star hotel more like 3 stars. Room was ok but dated so definitely needs a refurb. Major issue was that the patio doors on balcony had large gap in them when closed and you could hear all the noise throughout the night from the main road at the front of hotel. Breakfast was ok but sometimes it was extremely busy and you would struggle to get a table so had to wait until someone left. Great location and would book again but not at the price I paid. One more thing is that I am good with hotels.com and membership says you can have free room upgrade and late checkout but when I asked reception they informed me they don’t support this so I was pretty annoyed at that.
Stayed 14 nights in Nov 2023
Response from Cecilia Porto on Jan 2, 2024
Dear Vincent, thank you for your comment and for bringging these issues to our attention.The departments responsable will be notified, we are always aiming to offer a great experience to our guests.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cecilia Porto on Jan 2, 2024
Peter, obrigada por deixar sua avaliação.

10/10 Excellent

Richard, Wilton Manors

Traveled with partner
Liked: Staff & service, amenities
Excellent upgrade with beautiful panoramic views of Copacabana. Breakfast included on the 30th floor with great views as well. Beach towels and chairs available for free but subject to availability (which means unless you wake up early, no chairs for you). The executive room was great but honestly needs major upgrades. Wow. I was surprised they would not upgrade their suites.
Stayed 4 nights in Nov 2023
Response from Cecilia Porto on Jan 2, 2024
Dear Richard, thank you for your comment, it is very important that we know how our guests feel about the hotel since we aim to offer the best experience possible. We hope to welcome you back soon.

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place to stay with the best location. Furniture is about to be considered dor an update.
Stayed 6 nights in Nov 2023
Response from Cecilia Porto on Jan 2, 2024
Dear Roger, thank you for leaving us your comment. We are always looking for what could be improved and it's very important to have feedback from our guests.

8/10 Good

Marwan

Liked: Staff & service, property conditions & facilities
..
Stayed 6 nights in Nov 2023
Response from Cecilia Porto on Jan 2, 2024
Marwan, thank you for your review.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast! Amazing views!
Stayed 4 nights in Nov 2023
Response from Cecilia Porto on Jan 2, 2024
Dear Patricia, thank you for your comment. We are very glad to know you had a nice stay with at Rio Othon Palace.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views of Copacabana Beach
Stayed 2 nights in Nov 2023
Response from Cecilia Porto on Jan 2, 2024
Dear Patricia, thank you for your comment, our view is really one of the high points of our hotel. We hope to welcome you back soon.

4/10 Poor

Mariano, Miami

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bath it wasn’t working all hotels no update’s
Stayed 1 night in Nov 2023
Response from Cecilia Porto on Jan 2, 2024
Mariano, thank you for taking the time to leave us your comment. It is very important for us to know about the experiences our guests have at our hotel.

10/10 Excellent

Marcelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bars and shops all around; beach really close. Beach sun loungers and umbrellas not easily available
Stayed 3 nights in Nov 2023
Response from Cecilia Porto on Jan 2, 2024
Marcelo, thank you for leaving us your comment.It is very nice to know that you enjoyed your stay with us. Because of a city law, our space on the beach is limited so as much as we would like to offer as many loungers and umbrellas our guests need, we have to limit the number we have available.

6/10 Okay

Oscar

Traveled with group
Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Cecilia Porto on Jan 2, 2024
Oscar, obrigada por deixar sua avaliação.

6/10 Okay

Josie, Tampa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is good and the room was very good , the check in take 30 min per person , and they didn’t have enough staff , it’s definitely a management problem , because they did have a high season and I was just coming from another hotel 3 starts and they have 6 persons on the front desk , and here in othon only 3 one for check in and 2 for check out , and I wait in line for 2 hours . The staff is not to helpful as they are in other hotels . The food was good , the 25th floor oven view can be laud at night . I kinda regret I get the view .
Stayed 1 night in Nov 2023
Response from Isabella Espínola on Nov 9, 2023
Josie, thank you for your review.Our location and view are amazing!We have a Online Queue Management System for guests that came early than 3pm also we have a pre check in for hel guest to entry in the room more fast.Hope you come back and feel completely satisfied.

10/10 Excellent

Aylita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay at this hotel. Beautiful Junior suite, gorgeous view, comfortable, convenient and helpful staff made our trip to Rio a memorable one.
Stayed 3 nights in Aug 2023
Response from Isabella Espínola on Nov 9, 2023
Aylita, We appreciate a lot the guest experience and for us what you described here is exactly the way you want to welcome all guests. Hope you come back! Thank you for being a #othonlover

2/10 Terrible

MARGARETA

Disliked: Cleanliness, staff & service, property conditions & facilities
I am sad because i used to stay years ago
Othon palace waaas a wonderful hotel 30 years ago now they dont renovate never nothing all looks old carpet old dirty bathroom withe tiles with dirty black parts towel old the breakfast buffet with old cake i think they do it once per week because the hotel is always full the terrace beautiful view but they neeverrr clean the balcon window is sad because my room view was beautiful!i think they dont care because they always full in this hotel and they told me the hotel is on sale now!
Stayed 1 night in Oct 2023
Response from Isabella Espínola on Nov 9, 2023
Margareta, Problemas quartoWe are very sorry that you didn't enjoy your stay.We feel sorry about these inconveniences at your room. We apologize for it.Our Managers is working right now in all this points that you described. in time we are in constantly renovation. Hope you come back and feel completely satisfied

10/10 Excellent

pablo

Stayed 3 nights in Oct 2023
Response from Isabella Espínola on Nov 9, 2023
Pablo, trabalhamos todos os dias com muito empenho e dedicação para que esta seja a experiência para todos os nossos hóspedes.Volte sempre!

8/10 Good

Julio

Stayed 5 nights in Oct 2023
Response from Isabella Espínola on Nov 9, 2023
Julio, Agradecemos por ser sua escolha de hospedagem. Volte sempre!

10/10 Excellent

Shyam

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, service and amenities, only negative is the laundry was very expensive.
Response from Isabella Espínola on Nov 9, 2023
Shyam, Thank you for your review. Our team works very hard every day to make the guest experience better.We are very happy that you enjoy a lot our hotel. Hope see you soon! :)