This hotel doesn't count on return guests
Posted Jan 11, 2015 on Hotels
The location and especially the views from this hotel are great - built perpendicular to the beach, every room has a great view of the beach, sunrise/sunset, and the Tijuca forest.
As for the hotel itself (coming f/ someone who has traveled to Brazil numerous times), the service left a lot to wish for. Don't bother calling front desk, given all they do is transfer you to different departments until you are back talking to the same person you originally called - in my scenario we were given a room where the AC did not work (while outside temp was ~ 90-100deg Farenheight) and had asked for an outlet adaptor to be able to charge our phones. Front desk quickly made not that we could buy an adaptor at the gift shop, though when you are paying US $1000 per night, they better be able to provide you with an adaptor if they expect to get a foreign clientele. We were told someone was going up to our room to fix the AC all afternoon, we finally gave up on waiting and decided to enjoy the beach for the day. Coming back from our New Year's Party - the AC was still not working, the room was incredibly hot and humid, it wasn't until I (once again) went downstairs and complained about the horrible service we were receiving for a so called "luxury hotel" that they provided us with a different room.
I do not recommend this hotel for anyone to stay.