Outdoor pool, sun loungers

Reviews of Santa Teresa Hotel RJ - MGallery

5 out of 5
Santa Teresa Hotel RJ - MGallery
Rua Almirante Alexandrino 660, Santa Teresa, Rio de Janeiro, RJ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 212 out of 318 reviews" "
Rating 8 - Good. 82 out of 318 reviews" "
Rating 6 - Okay. 12 out of 318 reviews" "
Rating 4 - Poor. 7 out of 318 reviews" "
Rating 2 - Terrible. 5 out of 318 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mirma Eberlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. They took great care of my daughter and I during our stay.
Stayed 5 nights in Feb 2024

10/10 Excellent

Theressa, Westerose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem in Santa Teresa. So glad we took the time to look at every option in Rio for our holiday.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ekaterina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet with amazing views hotel, full of shade
Stayed 4 nights in Feb 2024

10/10 Excellent

Taranna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is perfection!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. The hotel is close to attractions but provided a welcomed respite from the city
Stayed 3 nights in Nov 2023

8/10 Good

Preston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful property staff was very helpful and accommodating
Stayed 3 nights in Oct 2023

10/10 Excellent

Xavier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinario lugar y excelente atención
Stayed 3 nights in Sep 2023

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff very friendly and helpful. Breakfast was excellent, as was dinner in Tereze. Area around may seem intimidating but very safe during the day, would not venture far at night. Make sure to know your route , do not wander aimlessly as it is close to several favelas. I would request a room not on the "mountain side" as this is right beside the tram line and noisy. Spa was nice, pool was great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay at this location! What you see in the pics are exactly what you get. I honestly cant say enough great things about this property, and the staff! Everyone was friendly, I felt completely safe, the food was good, and the pool was a vibe! The area also felt safe and walkable, I will be returning!
Stayed 1 night in Jul 2023

10/10 Excellent

Priscila, miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for couples
Stayed 1 night in Apr 2023
Response from Luana Freire on May 25, 2023
Dear Priscilla, Thank you for your comments regarding your stay at the Santa Teresa MGallery Hotel. We are very happy to hear that your experience in our hotel was spectacular.We will be sure to share your comments with the entire team . Your satisfaction is the best reward for our staff who work daily to provide you with the best service. Looking forward to welcoming you again, please accept our best regards.Luana FreireGuest Service Manager

10/10 Excellent

Veronica

Stayed 1 night in Jan 2023
Response from Nathalie Operti on Jan 30, 2023
Prezada sra. Veronica, Muito obrigada pelo seu feedback quanto sua hospedagem em nosso Santa Teresa Hotel RJ MGallery.Nós a aguardaremos ansiosamente em uma próxima oportunidade em nosso refúgio carioca.Cordialmente,Nathalie OpertiFO ManagerSanta Teresa Hotel RJ - MGallery

8/10 Good

Dean

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2023
Response from Nathalie Operti on Jan 30, 2023
Dear mr Dean,Thank you for the opportunity to share your experience at our Santa Teresa Hotel RJ MGallery.I hope we have a chance to welcome you back at our refuge carioca.Regards,Nathalie OpertiFO ManagerSanta Teresa Hotel RJ MGallery

8/10 Good

Helmut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Nathalie Operti on Jan 6, 2023
Dear Mr. Helmut,Thank you for sharing your experience, and we hope to see you again at our refuge carioca.Sincerely,Nathalie OpertiFO ManagerSanta Teresa Hotel RJ - MGallery

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an amazingly beautiful and well run small hotel with great staff stunning rooms and lush well maintained grounds. Don’t be put off by the area either - its easy to get to by Uber or taxi and great to explore if you like laid back bars in an artsy location. And safe to explore as well.
Stayed 2 nights in Dec 2022
Response from Nathalie Operti on Dec 24, 2022
Dear guest,We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and neighborhood. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Nathalie OpertiFront desk managerSanta Teresa Hotel RJ - MGallery

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More 4.5 star stay
Good location in quiet, safe neighbourhood close to nearby tourist attractions. Spacious room but facilities not as modern as I expected. The pool is nice but by afternoon it gets dirty with leaves. Very good massage by Michelle. The buffet breakfast has a nice selection but more options (eggs) at the weekend. The coffee is outstanding, a nice zesty orange flavour with plenty available at reception throughout the day. One thing that did annoy me was that in the rooms, they’re are notices stating they have a project to help the environment by reducing laundry and if you don’t want your towels washed that day leave them hanging up. I put one towel on the floor for washing and left others on the hook hanging for not washing but all towels were replaced. Why have signs if you’re not going to following this?? Also it annoyed me in the restaurant that only menus were available by QR codes, it would be my preference to actually see a physical menu for ease of use. Staff were friendly and provided assistance when requested
Stayed 3 nights in Dec 2022
Response from Nathalie Operti on Dec 24, 2022
Dear Mr. Brian, Many thanks for taking the opportunity to review your stay with us. I'm most sorry to read of your disappointments with Santa Teresa Hotel MGallery Hotel Collection. We are committed to delivering the highest level of guest service. My team and I already used all your information and all necessary actions were taken. With much respect and appreciation I hope to have the opportunity to welcome you at our hotel so you have the opportunity to see that your feedback was really valuable for us. Best regards, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Equipe de Recepção on Oct 4, 2022
Prezado Sr ChristopherFoi um prazer lhe receber em nosso Santa Teresa Hotel RJ - MGallery. Ficamos felizes que tenha desfrutado da excelência do nosso serviço e instalações. Nós o aguardaremos ansiosamente em uma próxima oportunidade em nosso refúgio carioca.

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Victor on Jul 9, 2022
Prezada sra. Daniela, Foi um prazer lhe receber em nosso Santa Teresa Hotel RJ - MGallery. Ficamos felizes que tenha desfrutado da excelência do nosso serviço e instalações. Nós a aguardaremos ansiosamente em uma próxima oportunidade em nosso refúgio carioca. Cordialmente, Equipe de Recepção Santa Teresa Hotel RJ - MGallery

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, wonderful staff.
Stayed 3 nights in May 2022
Response from Nathalie Operti on May 11, 2022
Dear Mr. Alain, We very much appreciate your comments regarding your stay at Santa Teresa Hotel. It is always a pleasure to receive positive feedback about our staff and the hotel itself. Thank you again for sharing your experience, and we hope to see you again at our refuge carioca. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

10/10 Excellent

laura

Stayed 1 night in Apr 2022

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! Beautul, very clean, very friendly!! Wonderful!!
Stayed 2 nights in Mar 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel with original features.
Shic boutique hotel in great location for visiting Lapa and the surrounding area. Very trendy decor with a great restaurant. Staff were super helpful with recommendations and even booked tour tickets for us. Would gladly recommended this hotel and the rooms were beautiful.
Stayed 2 nights in Feb 2022

10/10 Excellent

Helle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a great view
This hotel has lovely décor and the rooms are lovely with the eye for detail to what a traveler needs. The pool area is nice clean and calm with great service. The break feast was amazing with many options. If you love interior design this place is filed with small gems of natural artwork. The spa at the hotel was a lovely treat too. The location in Santa Teresa is very central and a walk around the area feels safe.
Stayed 2 nights in Mar 2022

10/10 Excellent

Blair

Liked: Staff & service, amenities, property conditions & facilities
Amazing property and wonderful food
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great boutique hotel
Fabulous hotel, staff was professional and friendly, most of them speak english too. We had no problem with that. Food and service was on point. (Kudos for having breakfast included on the room rate! ) The hotel location might be a bit too “exotic” and maybe hard to get to for some I get it, but was perfect to be on top of a hill around nature in Rio and we were at walking distance from various amazing places. I loved the small details as the chic Brazilian decor, the papaya fruit on the tree (so we could see the bird up close), to the attention to be environmental conscious on small details as using paper instead of plastic. Not for those looking for “old European high style hotels” this is a boutique hotel, but in any way I want it to sound like I am putting it down. I loved the place, I recommend it and would stay again. *if you can, get the room e the balcony ;)
paper instead of plastic
papaya fruit at the tree so we would have breakfast watching the birds.
Room with a balcony was such a great upgrade, really gave a extra “rio vibe” to it.
Stayed 3 nights in Jan 2022

10/10 Excellent

Albert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from
Stayed 1 night in Nov 2021
Response from Nathalie Operti on Dec 11, 2021
Dear mr. Albert, Thank you for your review about your stay at Santa Teresa Hotel RJ MGallery. Im glad you had a Memorable exerience at your refuge Carioca and I do hope to see you soon next time. Warmly, Nathalie Operti FO Manager Santa Teresa Hotel RJ MGallery

10/10 Excellent

Ana

Stayed 1 night in Nov 2021
Response from Nathalie Operti on Dec 11, 2021
Prezada sra Ana, Obrigada por compartilhar sua hospedagem no Santa Teresa Hotel RJ MGallery. Fico muito feliz em saber que tenha desfrutado da excelência de nossas instalações. Esperamos novamente vê-la em nosso refúgio carioca. Cordialmente, Nathalie Operti FO Manager Santa Teresa Hotel RJ MGallery

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Nathalie - FO Manager on Nov 17, 2021
Prezado sr. David, Foi um prazer lhe receber em nosso Santa Teresa Hotel RJ - MGallery. Ficamos felizes que tenha desfrutado da excelência do nosso serviço e instalações. Nós o aguardaremos ansiosamente em uma próxima oportunidade em nosso refúgio carioca. Cordialmente, Santa Teresa Hotel RJ - MGallery

8/10 Good

Thales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Nathalie Operti on Nov 11, 2021
Prezado sr. Thales, Foi um prazer lhe receber em nosso Santa Teresa Hotel RJ - MGallery. Ficamos felizes que tenha desfrutado da excelência do nosso serviço e instalações. Nós o aguardaremos ansiosamente em uma próxima oportunidade em nosso refúgio carioca. Cordialmente, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

10/10 Excellent

Tommy

Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, and the neighborhood is awesome. Service is very good. My only problem was crediting the points. Accor didn’t credit any points from my stay, because I booked it trough Expedia and not directly from their web page.
Stayed 3 nights in Jan 2021
Response from Nathalie Operti on Mar 31, 2021
Dear David Robinson Martins, We very much appreciate your comments regarding your stay at the Santa Teresa Hotel RJ - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our Accor team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Operti FO Manager Santa Teresa Hotel RJ - MGallery

10/10 Excellent

Lorayne

Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Nathalie Operti // FO Manager / Santa Teresa Hotel on Dec 22, 2020
Prezado sr. Hóspede, Obrigada pela sua avaliação positiva de nossa infraestrutura e serviços. Nós o aguardaremos ansiosamente em uma próxima oportunidade em nosso refúgio carioca. Cordialmente, Nathalie Operti FO Manager Santa Teresa Hotel RJ – MGallery

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional welcome and tour of the hotel and its amenities. Beautiful hotel with lots of original features from when it was a coffee plantation. Would definitely recommend and wouldn’t hesitate to return when we are next in Rio
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in such a pretty part of Rio. I would definitely recommend and hope to return!
Stayed 2 nights in Nov 2019

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic - charming - great restaurant - loved it
Stayed 3 nights in Nov 2019

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very different Rio de Janeiro hotel
I chose this hotel for its proximity to the convention center. I had not realized that this hotel was part of the Accor chain of boutique hotels, very classy residence in a historic building. Being historic, it does not have an elevator. Being on a hill there are further steps down to the very select restaurant also used for breakfast. A lot of charm, very peaceful place in a noisy city, but I was not comfortable venturing into the streets around, a mix of classic building and run-down places. The view of the city and surroundings is stunning, but to get there your taxi or Uber needs to navigate cobblestone-covered winding and steep streets, something that gets old pretty quickly. There were no neighborhood restaurants, and the hotel restaurant is very chic, nouvelle cuisine (small portions) and expensive. The room, bedding, bathroom and amenities were first-class. The wi-fi was not secure, and there were few power sockets in the room for computer and other devices. So to summarize a mixed experience of a unique property with high-end appointments in a different part of Rio (i.e. not Copacabana) but with some limitations and oddities that come with the concept.
Stayed 3 nights in Oct 2019

10/10 Excellent

Jose D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Olivia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique place
Stayed 2 nights in Sep 2019

10/10 Excellent

constancia s.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rio is one of the prettiest cities I have ever be!
Absolutely loved Rio!!
Stayed 1 night in Aug 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool service could be better. But overall, a magnificent experience.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New favorite hotel in Rio
Friendly helpful attentive staff, amazing food, breakfast of beautiful fresh fruit, dinner beyond expectations, scenic views from room (even the shower) and dining room, spectacular grounds, appealing area around hotel, comfortable rooms. Loved it so much, stayed an extra night.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness
This is lovely converted coffee plantation with a beautiful pool and related bar and restaurant. The hotel is close to the main commercial area of Santa Teresa and a tram stop to downtown.
Stayed 2 nights in Mar 2019

6/10 Okay

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
Trying too hard
Great time but hotel is overpriced, poolside food is terrible, and they charged us for milk for our baby which I find appalling!
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2019

8/10 Good

Christoffer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Rio!
We had a great stay at this Rio oasis! Though the location was just outside of the main city center/attractions, we loved everything about this hotel! From the atmosphere, decor, facilities to exceptional staff, we had an amazing stay and would definitely recommend this hotel to anyone visiting Rio and looking for a special experience!
Stayed 3 nights in Jan 2019