Ratings based on 263 Verified Reviews

4.1 out of 5
80% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from connecticut.

Yes. Great location. No hot water at times.

Posted Apr 16, 2017
Great location. Close to the beach. The lights were hard to figure out. Flickered a lot. No hot water sometimes. Ok cleanliness of rooms. Hotel was empty so I wish we had a better view of copacabana beach. I paid for an upgrade. Staff was extremely friendly and helpful. I hate the see thru shower wall.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 23, 2017 on Orbitz
The Sofitel is right in the middle between Copacabana and Ipanema beaches. Great location. Very comfortable. Good A/C. Food and service were very nice and the staff friendly and helpful. Conceirge arranged a private tour with an English-speaking driver for $50/hr. We spent 4 hours with him, and it was money well spent.
1 out of 5
by A verified traveler

Definitely NOT five star

Posted Feb 9, 2017 on Hotels
This hotel desperately needs a refurbishment. Panels missing from pool skylights. Generally shoddy appearance of woodwork around pool areas. Decor in rooms tired to say the least. Bed way too soft. Service mediocre. Snooty receptionist on check in could barely crack a smile. Pool service was like Manuel in Fawlty Towers; getting orders wrong and never there when you need them. Pool lunch menu was poor. Ordered a pizza which took 45mins to arrive and tasted like a frozen pizza from Iceland.
2 out of 5
by Gregory

Good location, poor hotel

Posted Jan 7, 2017 on Hotels
We would not stay here again. It was very expensive and had very poor service (especially the club level) and overall hotel condition was lacking (old rooms and poor cleaning ... trash in hall never removed, didn't receive new towels until we called 3 times). We chose it for the location (great) and the balcony (too hot to use ... probably why most hotels don't have them). We have stayed at Sofitel in the past and we always loved the beds ... this bed was hard and way below standard (think Motel 6). The morning buffet was great as was the view from the restaurant. Only stay if you get a great rate and skip the Prestige level (definitely not worth it).
5 out of 5
by LEE

Beautiful, convenient and safe.

Posted Jan 6, 2017 on Hotels
The security at the Sofitel Copacabana was top notch and very professional! This made for a very safe and enjoyable stay.
4 out of 5
by A verified traveler

Excellent location for a 1st Rio stay

Posted Nov 21, 2016 on Hotels
We loved it. Amazing view (spend the extra $$ for a secluded view!). Fabulous breakfast buffet and extremely friendly staff. We'd come back.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Bonjour dear guest, We thank you for letting us know about your stay at Sofitel Rio de Janeiro Copacabana. We are glad to know that you loved it! Our view over Copacabana Beach really pleases our guests. We hope to see you again very soon. Cordially, Netto Moreira Operations Manager Sofitel Rio de Janeiro Copacabana
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great option in Rio!

Posted Nov 19, 2016
Pros: Close to two amazing beaches. The view from the balcony is the best in all of Rio - a panoramic view of all of Copacabana beach.
Cons: The pool is very small. Also, the breakfast is overpriced for Rio and needs more selection to justify the price.
Location: The location is the best in Rio. It is on Copa, yet close enough to walk to all the great dining in Ipanema.
I love the Sofitel. I stayed in 3 hotels while in Rio, and the Sofitel is a wonderful choice- of the three, it is the best location, but an average hotel. It is on Copacabana beach, and a few minutes walk to Ipanema beach. The staff was wonderful. I highly recommend upgrading to the balcony views. Great sunrises and sunsets!
Comment from Hotel Management
Nov 21, 2016 by Sofitel Rio de Janeiro Copacabana, Hotel Management
Bonjour Mrs. Susan, It has been a real pleasure to read your review following your recent stay with us. I thank you for choosing our hotel while in Rio de Janeiro. I am glad that you enjoyed the service as well as the view and the location. I shall pass your comments to the entire team. Thank you for recommending us. I look forward to the pleasure of welcoming you back soon. Sincerely, Netto Moreira Operations Manager Sofitel Rio de Janeiro Copacabana
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 19, 2016
Location: sightseeing, walking, museums, beach
Everything was top notch. Very clean. Excellent location. Very attentive staff.
Comment from Hotel Management
Oct 20, 2016 by Sofitel Rio de Janeiro Copacabana, Hotel Management
Bonjour dear David, We thank you for sharing your comments regarding your stay at the Sofitel Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback and we are glad to know that you had a good impression about our staff! I will be very pleased to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Netto Moreira Operations Manager Sofitel Rio de Janeiro Copacabana
4 out of 5
by Jacob

Posted Jul 28, 2016 on Hotels
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Dear Mr. Jacob, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Louise Fontes Guest Experience
5 out of 5
by Patricia

Posted Jun 10, 2016 on Hotels
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Louise Fontes Guest Experience