The renovations were horrible! The smell of paint went thru the vents, we were high from the fumes the changes us rooms 2 times. There is no spa/shower place. The exercise facility is crappy and stinky. Don't order room service!!! the ceviche made us sick and the shrimp were not properly cleaned.
Comment from Hotel Management
Sep 22, 2016 by Sofitel Rio de Janeiro Copacabana, Hotel Management
Dear Mrs Marlene,
First and foremost, I am deeply saddened by the fact that your stay in our hotel was not up to your standards and it did not meet your expectations.
Customer service and satisfaction is of paramount importance to us and I appreciate you taking the time to share your observations with us.
I am truly saddened by the unfortunate experience you had with our seafood and about the renovations we made.
Here at the Sofitel Rio de Janeiro we strive to exceed all our guest expectations and to provide them with the highest possible level of service and for failing to do so in your case, I sincerely apologize.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sofitel Rio de Janeiro Copacabana