Ratings based on 245 Verified Reviews

4.2 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Excellent location for a 1st Rio stay

Posted Nov 21, 2016 on Hotels
We loved it. Amazing view (spend the extra $$ for a secluded view!). Fabulous breakfast buffet and extremely friendly staff. We'd come back.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Bonjour dear guest, We thank you for letting us know about your stay at Sofitel Rio de Janeiro Copacabana. We are glad to know that you loved it! Our view over Copacabana Beach really pleases our guests. We hope to see you again very soon. Cordially, Netto Moreira Operations Manager Sofitel Rio de Janeiro Copacabana
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great option in Rio!

Posted Nov 19, 2016
Pros: Close to two amazing beaches. The view from the balcony is the best in all of Rio - a panoramic view of all of Copacabana beach.
Cons: The pool is very small. Also, the breakfast is overpriced for Rio and needs more selection to justify the price.
Location: The location is the best in Rio. It is on Copa, yet close enough to walk to all the great dining in Ipanema.
I love the Sofitel. I stayed in 3 hotels while in Rio, and the Sofitel is a wonderful choice- of the three, it is the best location, but an average hotel. It is on Copacabana beach, and a few minutes walk to Ipanema beach. The staff was wonderful. I highly recommend upgrading to the balcony views. Great sunrises and sunsets!
Comment from Hotel Management
Nov 21, 2016 by Sofitel Rio de Janeiro Copacabana, Hotel Management
Bonjour Mrs. Susan, It has been a real pleasure to read your review following your recent stay with us. I thank you for choosing our hotel while in Rio de Janeiro. I am glad that you enjoyed the service as well as the view and the location. I shall pass your comments to the entire team. Thank you for recommending us. I look forward to the pleasure of welcoming you back soon. Sincerely, Netto Moreira Operations Manager Sofitel Rio de Janeiro Copacabana
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 19, 2016
Location: sightseeing, walking, museums, beach
Everything was top notch. Very clean. Excellent location. Very attentive staff.
Comment from Hotel Management
Oct 20, 2016 by Sofitel Rio de Janeiro Copacabana, Hotel Management
Bonjour dear David, We thank you for sharing your comments regarding your stay at the Sofitel Rio de Janeiro Copacabana. It is always a pleasure to receive positive feedback and we are glad to know that you had a good impression about our staff! I will be very pleased to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Netto Moreira Operations Manager Sofitel Rio de Janeiro Copacabana
4 out of 5
by Jacob

Posted Jul 28, 2016 on Hotels
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Dear Mr. Jacob, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Louise Fontes Guest Experience
5 out of 5
by Patricia

Posted Jun 10, 2016 on Hotels
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Louise Fontes Guest Experience
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Brazil

Overall great experience

Posted Jun 3, 2016
Pros: Excellent location and bed was very confortable.
Cons: The rooms need refurbishment, however they were alreday working on it.
Location: Very central. Walking distance from Copacabana Forte, Arpoador e Ipanema.
Excellent location, room very confortable, clean and quiet. We had plumbing issue with toilet and room toiletries were not changed on the second day but no major issues. Nice bar, we did not try the restaurant. Staff very helpfull. Overall great experience.
Comment from Hotel Management
Jul 28, 2016 by Philippe Seigle, Hotel Management
Dear Mrs. Gisele, it is a great pleasure to receive your comments. We are very glad that your stay overcame your expectations and that you enjoyed our view over Copacabana Beach, our location and our staff. It means that our main purpose was reached, which is to provide a memorable stay to our guests. We hope to see you soon. Kind regards, Philippe Seigle, Area General Manager
4 out of 5
by Julius from SoCal

Excellent location, Awesome ocean views

Posted Apr 23, 2016 on Hotels
Excellent location between Copacabana & Ipanema beaches.
Comment from Hotel Management
Aug 26, 2016 by General Manager, Hotel Management
Dear guest, it is a great pleasure to receive your comments. We are very glad that your stay overcame your expectations and that you enjoyed our location of Copacabana and Ipanema Beaches. It means that our main purpose was reached, which is to provide a memorable stay to our guests. We hope to see you soon. Kind regards, Louise Fontes Guest Experience
3 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

hotel location nice close to the beach

Posted Apr 20, 2016
Pros: the location was great right across the street
Cons: food especially shrimp needs be cleaned properly not black on it. carpet is horrible, needs a lot of updating
Location: shopping walking, beach etc.
The renovations were horrible! The smell of paint went thru the vents, we were high from the fumes the changes us rooms 2 times. There is no spa/shower place. The exercise facility is crappy and stinky. Don't order room service!!! the ceviche made us sick and the shrimp were not properly cleaned.
Comment from Hotel Management
Sep 22, 2016 by Sofitel Rio de Janeiro Copacabana, Hotel Management
Dear Mrs Marlene, First and foremost, I am deeply saddened by the fact that your stay in our hotel was not up to your standards and it did not meet your expectations. Customer service and satisfaction is of paramount importance to us and I appreciate you taking the time to share your observations with us. I am truly saddened by the unfortunate experience you had with our seafood and about the renovations we made. Here at the Sofitel Rio de Janeiro we strive to exceed all our guest expectations and to provide them with the highest possible level of service and for failing to do so in your case, I sincerely apologize. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Netto Moreira Operations Manager Sofitel Rio de Janeiro Copacabana
4 out of 5
by Ana from Miami

Better

Posted Apr 9, 2016 on Hotels
Good location
Comment from Hotel Management
Oct 1, 2016 by General Manager, Hotel Management
Bonjour Mrs. Ana, We thank you for sharing your comments regarding your stay at the Sofitel Rio de Janeiro Copacabana. At Sofitel Rio de Janeiro Copacabana, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for letting us know about your experience in Sofitel Copacabana Rio de Janeiro. Sincerely, Netto Moreira Operations Manager Sofitel Rio de Janeiro Copacabana
4 out of 5
Recommended
for Couples
by A verified traveler from Coral gables

Nice old hotel far from the real beach

Posted Feb 20, 2016
Pros: the calm around the swimming pool the cleanness of the room nice staff
Cons: the mattress in the room
Location: wonderful panorama shopping nearby not good localisation to enjoy Copacabana beach
A good hotel witch don't deserve 5 stars but 4. an old hotel renowned with old mattresses kept. cleanness, staff , ok wonderful panorama from the balcon. very far from the real large Copacabana beach. The hotel is at the end of Copacabana,, the beach is short, the sand is clean but the water of the sea full of garbage.
Comment from Hotel Management
Sep 29, 2016 by Sofitel Rio de Janeiro Copacabana, Hotel Management
Estimada Sra. Caty, Primero que nada, quisieramos presentarle nuestras mas sinceras disculpas por enviar uma respuesta tan tardía, tenemos ahora um departamento encargando de responder los comentários de nuestros huéspedes y de la experiência que tienen en Sofitel Copacabana. Estamos verificando los comentarios desde el mês de Enero y revisamos uno a uno para llevar en consideración los problemas presentados en todo lo propuesto. Le agradecemos inmensamente sus comentários sobre su estadia en el Sofitel Copacabana. Sus comentários son de gran inportancia pues nos ayudan a mejorar la calidad de nuestros servicios. Le agradecemos nuevamente por compartir su experiência y esperamos tener uma nueva oportunidad para recibirla y atenderla mejor. Atentamente, Netto Moreira Operations Manager Sofitel Rio de Janeiro Copacabana