// Mould issues.
I arrived after a red-eye flight. Was asked to sign the bill upon arrival (weird for me & I spent ~3 weeks of the month on the road staying in hotels). Entered the room to try and sleep, and as soon as I laid down, all I could smell was mould. My throat started getting itchy and then I had a headache, within 5 minutes. I rarely get headaches. If I do, it’s a sign something is very-off.
This hotel exists in a lush temperate climate. I believe the room I was in has severe mould issues. It stank of mould and my body reacted to it. I booked another hotel & left. I would be curious to see their results from an indoor air quality test & mould spore count.
// Unreasonable & sketchy way of handling a health-issue situation.
Owners refused to give a refund for the week. I asked them to walk me through their logic (I’m a reasonable human & wanted to understand), they refuse, beyond copy-pasting a “no refund policy” that I agreed to. If I didn’t show-up for the reservation, that is one thing. I would have stayed at the hotel if it was a liveable & healthy space. It was not. That is why I left.
// Unethical business practices.
I would not recommend supporting this company. They refused to explain their logic & eagerly took some ~3500K for providing: no service. It would have been respectful if they dialogued with me, explained their rational vs. make vague copy-paste policy excuses to justify taking ~3500K for free. Prefer to donate to a favela or ethical company.
Pros: The possibility it has. They could create something special. This will not be actualized unless an overhaul in their approach to business occurs.
Cons: Making sure they do air quality tests. Clean the linens properly. Vacuum & mop the floors, cob-webs were everywhere in the room I was in for a moment.
Location: Didn't stay. I would encourage you to look at the dates from other reviews, as they are many years old-could be related to the existing health issues.