Amazing staff and owners
Posted May 4, 2015 on Hotels
We stayed here during Carnival and just prior to boarding a cruise. I loved this older, colonial boutique hotel. The bed was comfortable. There was no air conditioning in our room but the fan in there was perfect and kept us cool all night. The breakfast was delicious and plentiful. But best of all was the staff and the owners. They helped FIND and RETRIEVE our luggage which didn't arrive for our entire stay with them. But they were able to get it for us the day we were leaving to board our ship. They were amazing! No other BIG BRAND hotel would have given us the help they provided. Everything went off like clockwork, from having the luggage delivered to the taxi arriving to take us to the port. And besides all that, they were very friendly.
One more thing, when we booked this hotel, we received a welcome email from them. They also offered to pick us up at the airport AND they explained about Carnival Parade tickets at the Sambodromo and had tickets available for us to purchase without a hassle. We were SO impressed!
Once we were there, they also gave us safety guidelines and helped with directions to various locations. Some people say the neighborhood is dangerous. We did not find that. We walked all over the Santa Teresa neighborhood and never felt afraid.
We also found a great little restaurant, Portella's, a few blocks from the hotel. We loved it.
All in all, we would go back to this lovely, little boutique hotel again if we were in Rio.