Ratings based on 256 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Posted Jan 11, 2017
Pros: Everything
Cons: Nothing. Its perfect and professional.
Location: Excellent location, close to the beach, restaurants, ATM and Mall
I have stayed in a lot of Hotels in the last few years, but Windsor Atlantica tops all of them!!!
Comment from Hotel Management
Jan 12, 2017 by Ricardo Kawa, Hotel Management
Dear Mr. Peter, Thank you very much for such nice comments refering to your stay at our hotel. We are really satisfied to know that our services had gone up your expectations. Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Ricardo Kawa General Managaer
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2016
Very convenient location, good service, excelent breakfast, confortable beds
Comment from Hotel Management
Dec 22, 2016 by Ricardo Kawa, Hotel Management
Dear Guest, Thank you for your positive review and comments regarding our Windsor Atlantica! We hope to receive you soon again. Kind regards, Ricardo Kawa General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
Excellent accommodation on the beach. Very pleasant and helpful staff. Ask for Augusto Santos as your driver to and from the airport, or he will set up private tours for you of Rio. I include Augusto as a suggested driver, because our trip to the hotel before we met him, was with a driver who could not speak English but managed to overcharge us by 25%. Fortunately, the hotel staff successfully argued on our behalf to have the funds restored.
Comment from Hotel Management
Dec 20, 2016 by RIcardo Kawa, Hotel Management
Dear Guest, Thank you very much for your comments, especially about our driver service from Mr. Augusto Santos! He is very satisfied with your comments and send sincere thanks. Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, RIcardo Kawa General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Customer service

Posted Nov 17, 2016
Wonderful service very nice people and nice hotel. Loved how close to the beach it was as well
Comment from Hotel Management
Nov 22, 2016 by Ricardo Kawa, Hotel Management
Dear Mr. Alberto, Thank you very much for your comments, especially about our wonderful service and very nice people. Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Ricardo Kawa General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great Hotel with fantastic views

Posted Oct 29, 2016
Pros: Staff were superb - nothing was too much trouble. Location was great!
Large, quiet room - very clean on 30th floor. Superb views of Copacobana Beach and Christ the Redeemer from our side room. Very comfortable large bed , clean modern bathroom and shower. Easy access to beach, shopping at Rio Sul mall, plenty of taxis outside hotel to get to see other attractions.
Comment from Hotel Management
Oct 31, 2016 by Ricardo Kawa, Hotel Management
Dear Guest, Thank you very much for your comments, especially about our location and services! Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Ricardo Kawa General Manager Windsor Atlantica
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Great location, with fantastic views

Posted Oct 25, 2016
Location: Easy access to beach, a short taxi journey to Sugar loaf, which could also be seen from the roof top pool.
Good size room, extra large bed, very clean. On 30th floor, great views of beach and Christ the Redeemer. Even though on main road, no traffic noise. Superb staff - nothing was too much trouble!
Comment from Hotel Management
Oct 26, 2016 by Ricardo Kawa, Hotel Management
Dear Guest, Thank you for your comments and your positive review. Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Ricardo Kawa General Manager Windsor Atlantica
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location and amazing staff!

Posted Oct 10, 2016
Pros: I really liked the location. My room was in front of the ocean. The staff is very kind and makes sure the guests are enjoying their stay.
Cons: There were some issues with the lights and shower in our room that could have been fixed before our arrival.
Location: Coapacabana Beach, walk on avenida senhora nossa de Copacabana, Christ the Redeemer, Sugarloaf Mountain and the Middle eastern restaurant Amir.
Comment from Hotel Management
Oct 18, 2016 by Ricardo Kawa, Hotel Management
Dear Guest, Thank you for bringing to our knowledge your important impressions referring to your stay at our hotel, especially about our staff very kind, facilites and location! Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Ricardo Kawa General Manager Windsor Atlantica
5 out of 5
Recommended
for Everyone
by A verified traveler from London UK

Good Hotel

Posted Oct 8, 2016
Pros: Spacious Room and Breakfast . Also parking.
Cons: The jacuzzi and fitness place.
Location: Great and everything near.
3 days in there and it was good. Front desk good and quick. Room great. Breakfast great. Location great
Comment from Hotel Management
Oct 10, 2016 by Ricardo Kawa, Hotel Management
Dear Mr. Carlos Roberto, Thank you especially to highlight our employees, location great and breakfast great. The team works in order to always offer our customers the best possible experience. Knowing that we can meet your expectations makes us very proud. We hope to have the joy of welcoming you again in our Windsor Leme. Sincerely, Ricardo Kawa General manager
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Perfect for the Copacabsna

Posted Oct 6, 2016
If the beach is your thing then this hotel is perfect with an amazing view across the bay. However food and drink is expensive hence why I haven't given it a five out of five rating
Comment from Hotel Management
Jan 13, 2017 by Ricardo Kawa, Hotel Management
Dear Mrs Sharon, Thank you for bringing to our knowledge your important impressions referring to your stay at our hotel. We are delighted to know that our services had gone up to their expectations. Our receptionist Alex was very pleased with his praise! Thank you for your contribution and, even now, we are waiting for the next opportunity to welcome you in Rio de Janeiro, where all our staff will be at your disposal to ensure the excellence of our services. Sincerely, Ricardo Kawa General manager Windsor Atlantica
5 out of 5
Recommended
for Everyone
by A verified traveler

Always a great hotel

Posted Sep 17, 2016
Pros: Everything.
Cons: The drop off and pick area can be little chaotic during the morning hours, so having a person directing the taxis will help with the flow.
Location: Good restaurants; cafes; etc
I've been staying at this hotel for the past couple of years and they are very consistent providing the highest quality services. The hotel is clean; located in front of Copacabana Beach; the staff is attentive; the rooms are clean and comfortable.
Comment from Hotel Management
Sep 19, 2016 by Ricardo Kawa, Hotel Management
Dear guest, Thank you for bringing to our attention your important impressions regarding your stay at our hotel. We are delighted to know that our services had gone up to their expectations . Thank you for your contribution and , even now , we are waiting for the next opportunity to welcome you in Rio de Janeiro , where all our staff will be at your disposal to ensure the excellence of our services. Regards, Ricardo Kawa General manager Windsor Atlantica