Ratings based on 810 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Jul 25, 2016
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5 out of 5
by A verified traveler from Brownsville TX

Great service and best view of Copa Cabana

Posted Jul 21, 2016
We loved our stay at this place.Price was very reasonable and facilities are clean, safe,and very well kept.Breakfast was delicious!
Comment from Hotel Management
Jul 25, 2016 by Ricardo Kawa, Hotel Management
Dear Mrs Benedita, Thank you very much for your comments, especially about our location,breakfast services! Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Ricardo Kawa General Manager
4 out of 5
by A verified traveler from GYE

MUY BUEN HOTEL

Posted Jul 18, 2016
Pros: Desayuno completo, meseros muy amables
Cons: Early check in NO TAN CARO y en caso de existir disponibilidad de habitaciones dar el early check in de cortesía, esto SI pasa en hoteles de Rio
Location: Playas maravillosas, Rio Sul shopping cerquita, tiendas, Forte de Copacabana al final de la playa con la Confiteria Colombo un clásico!
Resumido en 2 palabras el hotel es MUY BUENO, su ubicación en Rio de Janeiro es perfecta, tiene tiendas, farmacias cerquita y el Rio Sul Shopping se encuentra a solo 5 minutos en taxi, aparte cruzas la avenida a pie y ya estas en las playas maravillosas de Copacabana, la atención en el desayuno es fantástica, a toda mi familia y a mi nos daban jugos verdes detox todas las mañanas, los meseros siempre con una gran sonrisa y super amigables, el trato del personal es muy bueno, el desayuno es COMPLETISIMO, huevos al gusto, todo tipo de fruta, sopa, pan para todos los gustos y la vista desde el área del desayuno es hermosa. La limpieza de las habitaciones es excelente, no tengo queja alguna, lo único es que al llegar el check in (llegamos a las 6y30am) era a las 12pm, deberían tener la opcion de early check in EN CASO DE HABER DISPONIBILIDAD de habitaciones, ya que si existe pero me parece excesivamente caro, para max una hora, ya que por lo normal uno llega del viaje cansado, con ganas de cambiarse de ropa y tomar un baño para salir a disfrutar y de turismo por la ciudad, es mi única observación, ya que recalco la atención de recepción y los meseros es muy buena, desayuno perfecto y también siempre hay taxis ejecutivos disponibles para cualquier paseo, cobran un poquito mas que los taxis amarillos, pero vale la pena ya que es privado , seguro y te van explicando sobre la ciudad y te llevan a todas partes, realmente los brasileros son gente muy amable por eso amo Brasil!
Comment from Hotel Management
Jul 22, 2016 by Ricardo Kawa, Hotel Management
Cara Sra. Gabriela, Agradecemos sus gentiles palabras! Sus comentarios nos hacen sentir orgullosos principalmente en lo que respecta a nuestras habitaciones y servicio. Nos hace muy felices saber que cumplimos sus expectativas y que se quedara con buenos recuerdos. Es atraves de comentarios de nuestros huespedes que buscamos adecuarnos a sus necesidades con el proposito de brindarle una excelente estadia. Nos gustaria informarle que estamos verificando sus observaciones. Esperamos tener el prestigio de hospedarlo en sus proxima visita a Rio de Janeiro. Saludos Cordiales, Ricardo Kawa Gerente General
3 out of 5
by A verified traveler from Brasil

Decepcionada

Posted Jul 18, 2016
Adoro hotéis de luxo, mas esse não é um... Tudo no hotel é correto é normal... Mas fica faltando muito p chamá-lo de hotel de luxo. Atendimento frio e impessoal, café da manhã barulhento e sem finesse, amenities do quarto sem marca e qualidade... Enfim... Depois de ficar no novo Hilton da Barra e no Hayatt, onde o luxo realmente está presente, esperava mais do icônico antigo Lê Meridien
Comment from Hotel Management
Jul 22, 2016 by Ricardo Kawa, Hotel Management
Prezada Sra Cristina , Obrigado por seus comentários! O hotel foi aberto em 2011 e estamos em manutenção constante para manter a nossa qualidade de alto nível . Esperamos recebê-lo novamente neste momento em uma viagem de lazer! Reiteramos o nosso obrigado pela sua contribuição valiosa e continuamos à sua disposição. Cordialmente , Ricardo Kawa Gerente Geral
5 out of 5
by A verified traveler from f

Posted Jul 2, 2016
Nice hotel close to beach. Nice staffs, clean room
Comment from Hotel Management
Jul 4, 2016 by Ricardo Kawa, Hotel Management
Dear Liang, Thank you for your comments specially about our location, staffs and service. We reiterate our thanks for their valuable collaboration and, already, look for a new opportunity to welcome you in Rio de Janeiro. Ricardo Kawa General Manager
3 out of 5
by A verified traveler from Paris

Confortable mais ne mérite pas ses 5 étoiles

Posted Jun 24, 2016
Pros: Le petit-déjeuner, la vue et la propreté de la chambre.
Cons: Le wifi, l'accueil, plus de service client (éviter ce côté "usine à touristes"), le confort de la chambre.
Location: Quartier de Copacabana, à proximité de Leme Beaucoup de restaurants et bars dans les alentours. Possibilité d'accéder à la plage de l'hôtel (gratuit)
Voyage à Rio début juin 2016. Hôtel destiné à une clientèle principalement business. Bien que l'hôtel soit propre et spacieux, il ne correspond pas à un hôtel 5 étoiles comme nous en trouvons en Europe ou en Amérique du Nord. Les personnes à l'accueil sont désagréables et peu souriantes, on nous a proposé de payer une demie-journée en plus afin d'avoir une chambre tout de suite car notre avion a atterri quelques heures avant l'heure du check-in... Pas vraiment professionnel et digne d'un hôtel 5 étoiles. Le Wifi est désastreux et ne capte qu'à certains endroits de la chambre (ex: dans le couloir), il faut payer si l'on veut un meilleur réseau (ce qui à mon sens est scandaleux pour un hôtel dit 5 étoiles). Notre chambre était située à côté de la pièce où le personnel de chambre nettoyait les draps et serviettes, donc souvent du bruit (essorage des machines). La vue est très appréciable, l'hôtel à l'avantage d'être une grande tour et dispose donc de jolis points de vue. La piscine du 4ème est juste au dessus de la route (donc c'est très bruyant) et celle du rooftop est très très petite (donc compliqué de nager). Le petit-déjeuner buffet est bien, beaucoup de choix, même si les serveurs ont tendance à débarrasser dès que vous avez fini votre bouchée (différence culturelle très certainement). Bref, en soit l'hôtel n'est pas horrible mais pour le même prix on trouve des hôtels nettement plus agréables sur Copacabana ou Ipanema. Très certainement idéal pour les voyages business.
Comment from Hotel Management
Jun 29, 2016 by Ricardo Kawa, Hotel Management
Chers Mon. Christophe, Nous sommes très honorés de recevoir vos commentaires au sujet de votre récents vacances au Windsor Atlantica, spécialement de souligner notre emplacement privilégié. Nous comprenons qu’ils existeraient toujours des points sur lesquels nous devrons travailler pour avoir une clientèle plus heureuse et satisfaite. De cette façon, nous regrettons énormément que les soins de nos personnel n'a pas disparu selon nos normes de service, étant donné que la qualité de nos services et de soins de nos employés est souvent un point élevé parmi les compliments que nous avons reçus. De plus, nous apprécions vos commentaires et nous espérons vous revoir lors de votre prochaine venue à rio de janeiro. Cordialement, Ricardo Kawa Manager Géneral
5 out of 5
by A verified traveler from Naples, Florida

Lucia and her staff are simply great.

Posted Jun 15, 2016
great experience, good location. breakfast was excellent.
Comment from Hotel Management
Jun 15, 2016 by Ricardo Kawa , Hotel Management
Dear Lina Thank you for your comments and your positive review about our location and breakfast. Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Ricardo Kawa General Manager
3 out of 5
by A verified traveler from R

No chairs in the beach. No security in the beach.

Posted Jun 8, 2016
The hotel has nice indoor installations that is true nice buffet,restaurants,bars. but no beach services like chairs or security basically you in your own and the security is no best your belongings could be gone when you came out the ocean.the twin your room is really small and some of the Chanel's don't work.
Comment from Hotel Management
Jun 10, 2016 by Ricardo Kawa, Hotel Management
Dear Mr. Edwin, Thank you for your comments. We kindly inform you that we have a free beach service with towels, chair and umbrellas but, at this moment, an arena to olympic games is under construction in front of the hotel, so our guests are invited to use our beach service in front the Windsor Leme, a hotel from our same chain located one block from our hotel, offering the same service. In fact the security is not responsible for the guests belongs, as informed in our beach tent. We thank you for your valuable collaboration and look for a new opportunity to welcome you in Rio de Janeiro. Sincerely, Ricardo Kawa General Manager
4 out of 5
by A verified traveler

Second to none on Cocacabana

Posted May 31, 2016
Pros: Location and staff
Everything was just great. Staff and security were also great.
Comment from Hotel Management
Jun 2, 2016 by Ricardo Kawa, Hotel Management
Dear Guest, Thank you for your comments and positive review regarding the staff and security service. We hope to receive you again in our Widsor Atlantica. Sincerelly, Ricardo Kawa General Manager
4 out of 5
by A verified traveler

접근성 좋은 합리적인 호텔

Posted May 21, 2016
Pros: 위치, 샤워기 수압과 온수, 조용한 에어컨
Cons: 자주 고장나는 카드키와 카드키 인식장치.(문, 엘리베이터)
Location: 트리아농 공원과 MASP, 그리고 파울리스타 대로..
Masp 주변에 위치한 조용하면서도 쎄광장을 비롯한 명소에 가기 편리한 곳에 위치한 호텔. 직원들은 친절한 편이지만 방이 좁은 편이라 불편하였으며, 카드키가 오작동하는 경우가 많아 3박4일동안 4회 교체하였음. 반면 샤워기 등의 수압이 좋고 에어컨이 조용한 편이라 좋았음. 전체적으로 깔끔한 비지니스 호텔이라 볼 수 있으며, 가격도 서울 강남의 동급 호텔과 비슷함.