Ratings based on 938 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Very decent hotel by the Copacabana beach

Posted Feb 24, 2017
Pros: Location, staff, Cleanness
Cons: The hotel may require some remodeling
Location: Beach
Very decent hotel close to the beach. Very friendly staff. The facilities were aging, but in general, the hotel was in pretty good shape. VIP check-in for Expedia customers was great. My only complain was the noise in my room. I stayed at this hotel on two different occasions and both times, my room was not very far from the lifts. I guess the hotel provides these rooms with partial beach view to Expedia customers as a courtesy. However, the rooms are close to the lifts and the noise from them was pretty loud and annoying, at least for me.
Comment from Hotel Management
Feb 24, 2017 by Ricardo Kawa, Hotel Management
Dear Guest, Thank you very much for your nice review and comments regarding our Windsor Atlantica, specially to mention our staff . We hope you will continue to welcome us on your next visit to Rio de Janeiro. Sincerely, Ricardo Kawa General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Best location on Copacobana

Posted Feb 10, 2017
This hotel is in one of the best location in Rio Copacobana beach area. Taking the Uber to anywhere in Rio was very convenient from the hotel. There are many decent restaurants around the hotel as well. The breakfast was good every morning and the restaurant staff were always very tentative. The pools were nice to relax and the gym was adequate. We really enjoyed our last trip to Rio before repatriating back to the USA.
Comment from Hotel Management
Feb 14, 2017 by Ricardo Kawa, Hotel Management
Dear Mr. Tyler, Thank you very much for your comments, especially about our location and services! Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Ricardo Kawa General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to the beach

Posted Feb 10, 2017
Cons: Staff speak very little English
Good time at the Hotel and Rio. Experience could have been improved if the staff spoke more English
Comment from Hotel Management
Feb 14, 2017 by Ricardo Kawa, Hotel Management
Dear Guest, Thank you for your review. We kindly inform you that the most part of our staff, as all our front office staff, speaks english, or at least, beeing a Portuguese speakers, all our staff can have a basic communication in English. Surely we still have much to improve and we are seriously focusing on the mission of the Windsor Atlantica delight our customers. Thank you for your collaboration and we are looking for a new opportunity to welcome you in Rio de Janeiro. Cordially, Ricardo Kawa General manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Posted Jan 11, 2017
Pros: Everything
Cons: Nothing. Its perfect and professional.
Location: Excellent location, close to the beach, restaurants, ATM and Mall
I have stayed in a lot of Hotels in the last few years, but Windsor Atlantica tops all of them!!!
Comment from Hotel Management
Jan 25, 2017 by Ricardo Kawa, Hotel Management
Dear Mr. Peter, Thank you very much for such nice comments refering to your stay at our hotel. We are really satisfied to know that our services had gone up your expectations. Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Ricardo Kawa General Managaer
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2016
Very convenient location, good service, excelent breakfast, confortable beds
Comment from Hotel Management
Dec 22, 2016 by Ricardo Kawa, Hotel Management
Dear Guest, Thank you for your positive review and comments regarding our Windsor Atlantica! We hope to receive you soon again. Kind regards, Ricardo Kawa General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
Excellent accommodation on the beach. Very pleasant and helpful staff. Ask for Augusto Santos as your driver to and from the airport, or he will set up private tours for you of Rio. I include Augusto as a suggested driver, because our trip to the hotel before we met him, was with a driver who could not speak English but managed to overcharge us by 25%. Fortunately, the hotel staff successfully argued on our behalf to have the funds restored.
Comment from Hotel Management
Dec 20, 2016 by RIcardo Kawa, Hotel Management
Dear Guest, Thank you very much for your comments, especially about our driver service from Mr. Augusto Santos! He is very satisfied with your comments and send sincere thanks. Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, RIcardo Kawa General Manager
4 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your review. Kind regards, Ricardo Kawa General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Customer service

Posted Nov 17, 2016
Wonderful service very nice people and nice hotel. Loved how close to the beach it was as well
Comment from Hotel Management
Nov 22, 2016 by Ricardo Kawa, Hotel Management
Dear Mr. Alberto, Thank you very much for your comments, especially about our wonderful service and very nice people. Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Ricardo Kawa General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2016 on Orbitz
Everything was good just I little upsad about the room I paid 300 usd a night for a jr suite and to me it was just a simple room
Comment from Hotel Management
Nov 10, 2016 by Ricardo Kawa, Hotel Management
Dear Guest, Thank you for bringing to our attention your important impressions regarding your stay at our hotel. We are very pleased to know that our services have raised your expectations. Thank you for your contribution and, from now on, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our employees will be at your entire disposal to guarantee the excellence of our services. Sincerely, Ricardo Kawa General manager Windsor Atlantica
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great Hotel with fantastic views

Posted Oct 29, 2016
Pros: Staff were superb - nothing was too much trouble. Location was great!
Large, quiet room - very clean on 30th floor. Superb views of Copacobana Beach and Christ the Redeemer from our side room. Very comfortable large bed , clean modern bathroom and shower. Easy access to beach, shopping at Rio Sul mall, plenty of taxis outside hotel to get to see other attractions.
Comment from Hotel Management
Oct 31, 2016 by Ricardo Kawa, Hotel Management
Dear Guest, Thank you very much for your comments, especially about our location and services! Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Ricardo Kawa General Manager Windsor Atlantica