Outdoor pool, sun loungers
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Reviews of Windsor Barra Hotel

5 out of 5
Windsor Barra Hotel
Avenida Lucio Costa, 2630, Barra Da Tijuca, Rio de Janeiro, RJ

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 2 nights in Apr 2024
Response from Gerente Geral on Apr 6, 2024
Prezado Sr.Felipe,Obrigada por escolher o Windsor Barra para sua estada no Rio de Janeiro!É muito gratificante para nós que tenha aproveitado a sua estadia.Buscamos em todos os detalhes que nossos hóspedes fiquem satisfeitos, seja a trabalho, lazer, em convenções ou congressos.Esperamos poder recebê-lo em breve novamente.Atenciosamente, Fabio PachecoGerente Geral

10/10 Excellent

Erwin

Stayed 4 nights in Mar 2024
Response from Gerente Geral on Apr 9, 2024
Prezado Sr Erwin,Agradecemos imensamente por sua avaliação! Ficamos gratos pela confiança em se hospedar conosco e felizes em saber que conseguimos proporcionar uma estada excepcional.Aguardamos ansiosamente sua próxima visita!Atenciosamente, Fabio PachecoGerente Geral

4/10 Poor

Andrew, Seattle

Traveled with partner
Disliked: Staff & service, amenities
The staff here were not hospitable, and seemed to not like English-speaking guests (when they themselves spoke English). For instance, my room's safe did not work on the second day. When I called down for assistance, I was put on hold and hung up on *twice*. When I visited the desk to say the wi-fi in my room did not work, they said I needed to go to my room and dial 9 - when they could have just done this from their own phone. No one explains the beach towel pick-up clearly. And then, they will tell you they can book a tour for you, but when we asked them to on our way out, we came back at the end of the day and given a card, telling us we could book it ourselves. Also, we had been to breakfast four times before we were offered made -to-order options; no one bothered to tell us and it isn't obvious. As for the room, decently equipped, but how can a beachfront hotel have no place to hang a wet suit in your room? Rugs was stained, sheets were coarse and not comfortable.
Stayed 7 nights in Mar 2024
Response from Gerente Geral on Mar 23, 2024
Dear Mr Andrew,We sincerely apologize for the inconvenience and below-par experience you had during your stay with us. Your feedback is incredibly valuable to us, and we are committed to implementing improvements to ensure a better experience for all our guests in the future.We sincerely apologize once again for any inconvenience you experienced, and we hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve.At your service,Fabio PachecoGeneral Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Gerente Geral on Mar 23, 2024
Dear Mr Martin,Thank you very much for your review!We are grateful for your confidence in staying with us and happy to know that we were able to provide you with an exceptional stay.Reviews like yours motivate us more and more.We look forward to your next visit!At your service,Fabio PachecoGeneral manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Marcio Mello on Jan 4, 2024
Agrademos o contato, o feedback dos nossos hóspedes é sempre muito importante para aprimorarmos os nossos serviços e atendimento. Gostaríamos de recebê-los em breve, oportunidade em que vivenciaremos novas experiências com o padrão Windsor Hotéis.

8/10 Good

Elenyr

Stayed 1 night in Dec 2023
Response from Marcio Mello on Dec 26, 2023
Agrademos o contato, o feedback dos nossos hóspedes é sempre muito importante para aprimorarmos os nossos serviços e atendimento. Gostaríamos de recebê-los em breve, oportunidade em que vivenciaremos novas experiências com o padrão Windsor Hotéis.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Marcio Mello on Dec 20, 2023
Agrademos o contato, o feedback dos nossos hóspedes é sempre muito importante para aprimorarmos os nossos serviços e atendimento. Gostaríamos de recebê-los em breve, oportunidade em que vivenciaremos novas experiências com o padrão Windsor Hotéis.

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Marcio Mello on Dec 18, 2023
Agrademos o contato, o feedback dos nossos hóspedes é sempre muito importante para aprimorarmos os nossos serviços e atendimento. Gostaríamos de recebê-los em breve, oportunidade em que vivenciaremos novas experiências com o padrão Windsor Hotéis.

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy with the family
Great facilities. Ease of location and security in and around the hotel. 17th floor with beautiful view
Stayed 5 nights in Dec 2023
Response from Marcio Mello on Dec 18, 2023
We appreciate your contact, feedback from our guests is always very important to improve our services and customer service.We would like to welcome you soon, an opportunity in which we will experience new experiences with the Windsor Hotéis standard.

10/10 Excellent

Wendell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, Staff was friendly, location perfect for shopping and dining.
Stayed 5 nights in Nov 2023
Response from Marcio Mello on Dec 4, 2023
We appreciate your contact, feedback from our guests is always very important to improve our services and customer service.We would like to welcome you soon, an opportunity in which we will experience new experiences with the Windsor Hotéis standard.

6/10 Okay

Mariano

Liked: Staff & service
Nice location, needs renovation
Stayed 1 night in Nov 2023
Response from Marcio Mello on Nov 4, 2023
Dear Guest,Thank you very much for choosing the Windsor Barra for your accommodation in Rio de Janeiro!It is very important for our team to receive your evaluation.We hope to welcome you again soon! Whether for a new conference or a weekend in the Marvelous City.Sincerely,Windsor Barra Team

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In front of beach, good conference venue
Stayed 2 nights in Oct 2023
Response from Marcio Mello on Oct 31, 2023
Dear Guest, Thank you very much for choosing the Windsor Barra for your accommodation in Rio de Janeiro! It is very important for our team to receive your evaluation. We hope to welcome you again soon! Whether for a new conference or a weekend in the Marvelous City.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Marcio Mello on Nov 4, 2023
Prezado Hóspede,Agradecemos imensamente pela escolha do Windsor Barra para sua hospedagem no Rio de Janeiro!É muito importante para nosso time receber sua avaliação.Esperamos recebe-lo novamente em breve! Seja para um novo congresso ou final de semana na Cidade Maravilhosa. Cordialmente,Equipe Windsor Barra

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Marcio Mello on Oct 30, 2023
Prezado Hóspede, Agradecemos imensamente pela escolha do Windsor Barra para sua hospedagem no Rio de Janeiro! É muito importante para nosso time receber sua avaliação. Esperamos recebe-lo novamente em breve! Seja para um novo congresso ou final de semana na Cidade Maravilhosa.

8/10 Good

Kelly

Stayed 3 nights in Jul 2023
Response from Marcio Mello on Aug 28, 2023
Agrademos o contato, o feedback dos nossos hóspedes é sempre muito importante para aprimorarmos os nossos serviços e atendimento. Gostaríamos de recebê-los em breve, oportunidade em que vivenciaremos novas experiências com o padrão Windsor Hotéis.

6/10 Okay

Norman

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You can take my review with a grain of salt, my opinion the hotel is an old hotel probably made when Die Hard was in the theaters and had never been undated since! There service was okay we had some issues in our room which they tried to fix but the issues we had where not fixable the items where just old products which need to be replaced. Again I’m not out to bash the hotel but it’s not my thing I like smaller boutiques like hotels this is a big outdated hotel with nice people that work there.
Stayed 3 nights in Jul 2023
Response from Marcio Mello on Jul 30, 2023
Thank you for contacting us, feedback from our guests is always very important for us to improve our services and care. We would like to welcome you soon, an opportunity in which we will experience new experiences with the Windsor Hotels standard.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2023
Response from Marcio Mello on Aug 6, 2023
Agrademos o contato, o feedback dos nossos hóspedes é sempre muito importante para aprimorarmos os nossos serviços e atendimento. Gostaríamos de recebê-los em breve, oportunidade em que vivenciaremos novas experiências com o padrão Windsor Hotéis.

6/10 Okay

David, Vancouver

Traveled with family
Disliked: Property conditions & facilities
Across from the better (less crazy, cleaner and more natural) beach in the Rio area. 30 minutes from Downtown and the craziness of Copacabana. The hotel is a solid 3 star property with a simple lobby, old amenities and aging facilities. Staff were hit and miss, the gym broken for the 5 days we were there (needed one single bolt) hot water took 10 minutes to reach ‘warm’, and although we complained about the air conditioning, no one seemed to be able to fix it. (So we froze the whole 5 days) That all said… it’s a good value and the staff that were good were great. The beach is amazing and it’s a great neighborhood with an amazing Italian restaurant next door (Fratellis) Great value for money… and it’s a solid 3 star hotel.
Stayed 6 nights in Jul 2023
Response from Marcio Mello on Jul 25, 2023
Thank you for contacting us, feedback from our guests is always very important to improve our services and care. We would like to welcome you soon, an opportunity in which we will experience new experiences with the Windsor Hotels standard.

10/10 Excellent

Otavio, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jun 2023
Response from Marcio Mello on Jul 20, 2023
Agrademos o contato, o feedback dos nossos hóspedes é sempre muito importante para aprimorarmos os nossos serviços e atendimento. Gostaríamos de recebê-los em breve, oportunidade em que vivenciaremos novas experiências com o padrão Windsor Hotéis.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Marcio Mello on Jul 20, 2023
Agrademos o contato, o feedback dos nossos hóspedes é sempre muito importante para aprimorarmos os nossos serviços e atendimento. Gostaríamos de recebê-los em breve, oportunidade em que vivenciaremos novas experiências com o padrão Windsor Hotéis.

10/10 Excellent

Victor

Liked: Property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Marcio Mello on Jun 22, 2023
Olá. agradecemos por sua avaliação!

6/10 Okay

DANIEL

Stayed 6 nights in May 2023
Response from Marcio Mello on Jun 26, 2023
Agradecemos a preferência. Agradecemos suas sugestões!

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip to Rio was initially planned as a work conference though my family was able to join me. Overall, the hotel itself was gorgeous. Impeccably clean and modern. The food in the hotel restaurant and various bars was really good. The attention to detail in the conference center could not have been better. The pool was pretty though small. The hotel proximity to the beach compensates for the small pool. My only complaint was that I am an active person and enjoy using a gym in the morning time. The hotel gym had a # of equipment pieces that were broken. I would stay at this hotel again without hesitation. The Windsor Barra made our stay in Rio exceptional.
Stayed 5 nights in Apr 2023
Response from Marcio Mello on May 24, 2023
Hi! Thanks for your rewied

8/10 Good

Rodrigo

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
falta prolijidad en el aseo de la habitacion
Stayed 4 nights in Mar 2023
Response from Marcio Mello on May 24, 2023
Olá, obrigado por sua avaliação!

10/10 Excellent

HSI HSIEN

Stayed 1 night in Mar 2023

8/10 Good

Lucila

Stayed 3 nights in Mar 2023

8/10 Good

JOSE ALEJANDRO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has very high standards and it shows, breakfast is great and the location in front of the beach is ideal. Hotel's restaurant was also very good. It could improve it's internet, Wi-Fi is not good and it gets disconnected with no aparent reason a lot. TV in room is smart, but for some reason is not able to connect to the Wi-Fi.
Stayed 7 nights in Feb 2023

10/10 Excellent

Sherita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for vacation!
Stayed 5 nights in Feb 2023

2/10 Terrible

Dominic

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
In summary, very disappointing. Marketing photos are a lie, no umbrellas by the pool, no sunbeds or umbrellas on the beach. We asked the duty manager and they claimed that they can't have umbrellas by the pool due to the wind but hotels opposite with the same level rooftop pools have them and from old photos it appears this hotel used to have them. He also claimed the ones on the lower level have broken. Like so many things in this hotel it appears hotel management are unwilling to invest in replacing old and broken things. The rooms are looking very old and worn, with mould on the ceiling of the bathroom, and clearly haven't been updated in 20 years. The level of cleaning isn't great which makes it worse. Level of service and room amenities are also poor: had to call 3 times for a baby cot bed and iron for the room, and no coffee/tea making facilities in the rooms. I don't understand how this hotel can be classified 4* without basic amenities and such old/worn decor. Also don't bother trying to order food at the rooftop pool as it takes over an hour when it's busy, despite them saying 15mins, and they don't keep track of who ordered first so don't be surprised if someone else orders after you but gets their food sooner. A huge shame as the location is amazing. The hotel could make a lot more money if they were willing to invest.
Response from Marcio Mello on Jan 11, 2023
Prezado Sr. Dominic,Agrademos o contato, o feedback dos nossos hóspedes é sempre muito importante para aprimorarmos os nossos serviços e atendimento. Gostaríamos de recebê-los em breve, oportunidade em que vivenciaremos novas experiências com o padrão Windsor Hotéis. Aguardaremos o seu contato.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, will definitely come back in the future
Stayed 1 night in Dec 2022
Response from Marcio Mello on Jan 11, 2023
Agrademos o contato, o feedback dos nossos hóspedes é sempre muito importante para aprimorarmos os nossos serviços e atendimento. Gostaríamos de recebê-los em breve, oportunidade em que vivenciaremos novas experiências com o padrão Windsor Hotéis.

6/10 Okay

Aboelmagd, Kingston

Traveled with group, Business traveler
Liked: Staff & service, amenities
The people is extremely nice and friendly. Howe ver, the property requires attention for the guest rooms. The fact that no complimentary water, coffeee and tea available with a coffee machine or similar is not acceptable for the room rate.
Stayed 5 nights in Dec 2022
Response from Marcio Mello on Jan 11, 2023
Agrademos o contato, o feedback dos nossos hóspedes é sempre muito importante para aprimorarmos os nossos serviços e atendimento. Gostaríamos de recebê-los em breve, oportunidade em que vivenciaremos novas experiências com o padrão Windsor Hotéis.

8/10 Good

Wei

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2022
Response from Marcio Mello on Jan 11, 2023
Agrademos o contato, o feedback dos nossos hóspedes é sempre muito importante para aprimorarmos os nossos serviços e atendimento. Gostaríamos de recebê-los em breve, oportunidade em que vivenciaremos novas experiências com o padrão Windsor Hotéis.

10/10 Excellent

Gabrielle

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a fantastic location right in Barra Da Tijuca. The ocean and beach views from the rooms and from the rooftop pool are breathtaking! The hotel is not brand new but the rooms were spacious, clean and very well cared for. The breakfast buffet is an incredible spread with so many fresh and delicious options for all. We enjoyed our time and the hotel so much extended our trip to stay an extra night because it was that awesome! But the best part of this hotel was hands down the staff and service. You truly feel you are in a 5 star hotel with the amazing level of service. I wish I could name all who helped us but everyone from the check in, front desk to the servers and bartenders, to all the staff at breakfast and the security guards, bellman, housekeeping, every single staff member treated us with the utmost level of kindness and superb service. This is what made our stay so memorable! Ok and the views plus location can’t be beat either! We are planning another trip to Rio next year so we can stay at the Windsor even longer! Thank you for a fabulous stay and for your commitment to providing excellent customer service!
Stayed 2 nights in Nov 2022
Response from Marcio Mello on Nov 28, 2022
Wow! What a fabulous review! We will share with the whole team! Thanks

10/10 Excellent

cherene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location is perfect
Stayed 3 nights in Nov 2022
Response from Marcio Mello on Nov 28, 2022
Hello good mornign! Thank you for your review.

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought that the Hotel for the cost of our stay was a good value. The property was nice and the staff were excellent. Food in the restaurant was outstanding. We enjoyed our stay and my wife and I both said we would stay there again.
Stayed 3 nights in Oct 2022

2/10 Terrible

Laura

Stayed 1 night in Oct 2022

8/10 Good

monica, São paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

2/10 Terrible

Stephen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the price. They will screw you over if they get the chance. Beware.
Stayed 6 nights in Aug 2022

10/10 Excellent

Laszlo

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is on the beach, security at the property is great and they are serious.Breakfast is amazing, worth to include in your package.
Stayed 6 nights in Aug 2022

4/10 Poor

Andre Ferraz

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Totally unacceptable that a 5 stay hotel has THE WORST GYM I’ve ever been to. Charged R$150 a day when I had a guest over for 2 days is absurd. Lobby staff wasn’t friendly. Pool staff was. Half of the power outlet in my room (1609) weren’t working after checking in. I would not be back. I will go somewhere else next time.
Stayed 9 nights in Aug 2022

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a relaxing experience
Stayed 8 nights in Aug 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2022

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay for short break.
Largely as expected large international-standard hotel. Excellent location right on the beach front with facilities within easy reach. Great breakfast buffet and nice pool area with fantastic views. Service is attentive, if a little slow, staff are friendly, but rooms are beginning to show their age and are a bit dated. Good choice for a short break.
Stayed 1 night in May 2022
Response from Marcio Mello on Jul 24, 2022
We appreciate your preference :)

4/10 Poor

Manuel, Bogota DC

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Excellent location. However, the property's overall condition is visible suffering. The rooms look old, and the furniture looks like they were bought from a vintage store in the 80s. The service is average. For the price, I would expect more. It is not recommended for families.
Stayed 6 nights in Apr 2022

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, from check in till check out. Thank u!
Stayed 4 nights in Apr 2022

2/10 Terrible

Ruda

Disliked: Staff & service
Horrible service, never even checked in
Stayed 2 nights in Apr 2022

4/10 Poor

Paul

Disliked: Staff & service
Shocking
The hotel only has 220 V plugs. To rent a transformer to get you down to 110V was difficult and we were told we could only have it for 15minutes. Even more shocking than their odd electrical was their service. Room service needed to be paid for on the spot as opposed to charging to the room. And while the staff was friendly enough they seemed incapable of providing service.
Stayed 1 night in Mar 2022

8/10 Good

Armando

Stayed 5 nights in Feb 2022

10/10 Excellent

Gerald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022