Ratings based on 179 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2017
Excellent service and great breakfast. Thanks, CC
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Great Service and great location!

Posted Feb 13, 2017
I stayed with my family at this hotel in Rio for 7 days, and it exceeded my expectations, I will hightly recommend! - Friendly Staff - Comfortable and Clean Rooms - Great Location - Good Breakfast - Good Wi-fi Internet - Well maintained common areas. If you are looking for a Hotel with a great location, service and value ... Look no further!
5 out of 5
Recommended
for Couples
by A verified traveler

Good location, very nice

Posted Jan 3, 2017
Pros: location
Cons: parking
Location: Near the metro, many supermarkets and bars and easy access to other beaches and sightseeing tours
We arrived on the 28th and with departure on January 1, 2017, no doubt the location is excellent, located on the back street of the beach, for the kids it has little space, there is no pool and small parking for cars and it was not in the package. The room adequate. The staff are excellent.Ideal for short stay and more for businessmen and couples.
Comment from Hotel Management
Jan 3, 2017 by Mona Samir, Hotel Management
Dear Guest, We would like to thank you for choosing the Windsor Copa on your recent trip to Rio, and also for taking your time to help us through your comments. I'm sure that they will be of great value to other travelers. Sincerely, Mona Samir
4 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Just a block away from Copacabana beach

Posted Nov 19, 2016
Pros: Location & price
Cons: Property will eventually be updated
Location: Beach is just a stone throw away. Easy access to shopping and restaurants. Metro is nearby to provide transportation to all attractions.
Older hotel in excellent location close to the beach an Metro. Excellent breakfast. Friendly staff
Comment from Hotel Management
Nov 20, 2016 by Mona Samir, Hotel Management
Dear Mrs Jack, Thank you very much for your time to leave us a comment about Windsor Copa Hotel. I am glad that your stay with us was enjoyable. Kind regards,
3 out of 5
by A verified traveler from b

Alright

Posted Jul 27, 2016
King bed was actually two singles together. Staff not very welcoming. Hotel a bit old fashioned.
Comment from Hotel Management
Jul 27, 2016 by Mona Samir, Hotel Management
Dear guest, We would like to thank you for choosing the Windsor Copa on your recent trip to Rio, and also for taking your time to help us through your comments. Concerning your comments, Windsor Copa is a new hotel, has only 4 years and we are consider by guests as a modern and new hotel, also with a new furniture. We would like to inform you that we have double beds in all rooms categories. Once again we thank you for your time and we will be honored to have you as our guest once again. Sincerely, Mona Samir
5 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Excellent hotel!

Posted May 6, 2016
The best experience and service for the hotel price!
Comment from Hotel Management
May 6, 2016 by Mona Samir , Hotel Management
Dear guest Gabo, Thank you so much for your superb review about your recent stay with at Windsor Copa Hotel. We are thrilled to hear how much you have enjoyed our great level of services. We hope to welcome you back soon, to enjoy a little more of our prime location and services. Best regards, Mona Samir
2 out of 5
by A verified traveler from los angeles, CA

Very unfriendly staff

Posted Apr 27, 2016
The staff including the manager were very unfriendly and rude when explaining their policy about to allowing guests in the rooms. I was only going to show something to my friend in the room and I was prohibited to do so. But the bad part about it was the way they handle their "customer service". horrible.
Comment from Hotel Management
May 3, 2016 by Mona Samir, Hotel Management
Dear Mr.Luis, First of all I would like to thank you for choosing our hotel. We do have a policy for visitors in order to guarantee the safety and comfort of our guests. We're really sorry that we're unable to fully satisfy you while staying in our hotel but please keep in mind that our first priority is, as said before, is the safety of our guests. We would be pleased to welcome you again in our hotel in case you change your mind. Sincerely, Mona Samir
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Perfect service by Fernando at reception desk

Posted Mar 15, 2016
Pros: Excellent from Fernando and the team
Cons: The breakfast, it's very repetitive and boring.
Location: 1 block from the beach, next to all bus stops, perfect location for places to eat and to catch a taxi,
This was my 2nd visit to this hotel in 10 months. This time i visited to see the carnival. I came back because of the Excellent service i received from the man called Fernando. He gave me the best advice where the street parties would be and the dates. I had booked the sambadrome with Expedia. The agency i was with made me have to pick up the tickets. Thanks to Fernando, it alerted me to this and the location where i would have to go. Next time i will book with this hotel. A lot more affordable price also, and better service. ONCE AGAIN THANK YOU FERNANDO!... I will definitely will come back again.
Comment from Hotel Management
Mar 23, 2016 by Mona Samir, Hotel Management
Dear Mr. Shaun, Your amazing comments made our day! Thank you so much for your preference. We are delighted to hear how joyful has been your recent stay at the Windsor Copa. Our staff strives to make each guest's stay memorable and exceed their expectations. I will personally share your comments with our team and with Fernando (he is AMAZING, isn't he ?) I hope you do have the opportunity in the future to visit us again. Kind regards, Mona Samir.
5 out of 5
Recommended
for Everyone
by A verified traveler from Z

Great location and helpful staff

Posted Feb 18, 2016
Extremely happy with the service, helpful staff, close to beach and metro. Easy to access any attraction and good food all around. Breakfast was the best.
Comment from Hotel Management
Mar 5, 2016 by Mona Samir, Hotel Management
Dear Guest Nina, We would like to thank you for choosing and recommending the Windsor Copa Hotel. We are really glad to know that our services were up to your expectations and we look forward to have you as our guest again in the near future. Sincerely, Mona Samir
5 out of 5
Recommended
for Everyone
by A verified traveler from c

Clean room with a comfortable bed near the beach.

Posted Jan 17, 2016
The staff speaks English and they are very personable. We arrived earlier than the advertised check-in time, yet the staff found us a room as soon as we arrived. it's near a lot of restaurants, bars and shops. Will def consider staying here again.
Comment from Hotel Management
Mar 23, 2016 by Mona Samir, Hotel Management
Dear Mrs. Martha, Thank you for your motivating feedback. It is a pleasure to hear that you were satisfied with our service. I would like to thank you for your lovely comment about the all staff, we will be informing all of them of your positive observations to motivate them even further. We all look forward to welcome you again on your next visit to Rio. Do not hesitate to contact us for any request. Sincerely, Mona Samir.