Ratings based on 1,001 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Clean and fancy!

Posted Nov 17, 2016
Pros: Close to popular spots
Cons: Airport shuttle pickup could be handled better - their partners who do the pickup/dropoff doesnt return emails quickly
Location: Near copacabana beach! Lots of fancy restaurants nearby, highly recommend the italian restaurant right across the hotel entrance.
Nice hotel right next to copacabana beach, its very clean and the front desk was extremely helpful.
Comment from Hotel Management
Nov 20, 2016 by Charles Agostinho, Hotel Management
Dear guest, Thank you very much for your time to leave us a comment about Windsor Excelsior. I am glad that your stay with us was enjoyable. Kinds regards, Charles Agostinho
4 out of 5
by A verified traveler from New York

Good Location

Posted Oct 31, 2016
Good Location in Copacabana. Great breakfast. Room was ok, bathroom needs an upgrade.
Comment from Hotel Management
Oct 31, 2016 by Charles Agostinho, Hotel Management
Dear guest, Thank you for your review about the hotel. We look forwards to see you back in Rio. Kindly,
4 out of 5
by A verified traveler from US

Perfect location

Posted Oct 30, 2016
The hotel is in front of the beach and walking distance from the most recommended restaurants. Good service always helpful stuff. Room was really good but bathroom not enough ventilated.
Comment from Hotel Management
Oct 31, 2016 by Charles Agostinho, Hotel Management
Dear Marina, Thank you for your review about the hotel. We look forwards to see you back in Rio. Kindly,
5 out of 5
by A verified traveler from New Zealand

Great Location

Posted Oct 24, 2016
Pros: Location, nice hotel room, great service
Location: Coast walkway, love Park, Larcomar Shopping complex
Really nice hotel in a great location, safe, easy walk to shops, Larcomar shopping complex, coast walkway, Love Park, good restuarants.
Comment from Hotel Management
Oct 25, 2016 by Charles Agostinho, Hotel Management
Dear Helen, Thank you for your review about us. We look forwards to see you again in Rio. Kindly,
3 out of 5
by A verified traveler from Sao Paulo

Mejorar atencion a huespedes

Posted Oct 10, 2016
Pros: Desayuno gratis a la habitacion, check in temprano, buen buffet, toallas nuevas.
Cons: La limpieza debe mejorar y la seguridad de las puertas no funciona es inseguro, a media noche mientras dormia entraron a la habitacion.
Location: A una calle Playa Copa cabana
Comment from Hotel Management
Oct 19, 2016 by Charles Agostinho, Hotel Management
Olá, Done. Muchas gracias por su tiempo para dejarnos un comentario sobre Windsor Excelsior. Me alegro de que nuestro hotel estaba a su gusto. Atentamente, Charles Agostinho
5 out of 5
by A verified traveler from Salvador, Bahia

Muito agradável, perto da Praia

Posted Oct 3, 2016
Pros: Atendimento da recepção, principalmente do Alan
Cons: Poderia ter alguma programação para as crianças.
Foi bastante prazeroso os dias que passei no hotel com minha família. Fomos muito bem tratados desde a primeira vez que liguei para fazer a reserva e falei com o Alan que trabalha na recepção. Pelo atendimento dele percebemos que não iríamos nos arrepender.
Comment from Hotel Management
Oct 6, 2016 by Charles Agostinho, Hotel Management
Prezada Andréia, Muito obrigado pelo seu tempo em vir nos deixar comentários tão gentis. Principalmente em relação ao elogio para nossa equipe. Ele ficará muito feliz. Espero que tenha guardado boas recordações de nossa cidade e volte mais vezes. Atenciosamente,
3 out of 5
by A verified traveler from サンパウロ

ビーチの目の前のホテル

Posted Oct 3, 2016
Pros: 立地の良さ。ホテルの従業員の態度は良い。
Location: リビーニて各種ツアーを手配できます。
コパカバーナに面しているホテル。 オーシャンビューの部屋を予約。しかし、窓は小さめで期待していたほどのパノラマではなかった。 立地はよく、ジウソンマーチンのショップも近い。
Comment from Hotel Management
Oct 19, 2016 by Charles Agostinho, Hotel Management
Dear guest, Thank you so much for your review. Kind regards,
4 out of 5
by A verified traveler

Posted Oct 2, 2016
Pros: Near to the beach. Presence of security guard at the lobby makes me feel safe in this hotel. Very clean room. Breakfast buffet spread is good.
Cons: Gym can be opened earlier at 6am if possible. I did not receive the welcome drink as mentioned by my friend who stayed in same hotel 1 week ago.
Enjoyable 3-day stay in the hotel. Glad that the reception staff can speak English. I had a lot of difficulty communicating with some of the locals in Brazil and really glad that the staff in the hotel can speak English when I phone for room service.
Comment from Hotel Management
Oct 3, 2016 by Charles Agostinho, Hotel Management
Dear guest, Thank you for you kind review about our hotel. The gym is available to guests from the early hours of the morning, just request the use for our team. I hope you kept good memories of our city. Kind regards,
5 out of 5
by A verified traveler from Scranton, Pennsylvania

Great place, easy to walk to beach, stores, shops.

Posted Oct 2, 2016
Pros: Loved it all,
Was great experience here, staff so helpful, many tours, guides direct from hotel. We had chosen the luxury room, and was worth every penny. Spectacular view, quite. Will stay here again in the future
Comment from Hotel Management
Oct 3, 2016 by Charles Agostinho, Hotel Management
Dear Dagrizzvtx, Thank you so much for you review about out hotel and staff. We look forwards to see you again in Rio! Kindly, Charles Agostinho
4 out of 5
by A verified traveler

Hotel agradable frente a playa y frente a trattori

Posted Sep 20, 2016
Fue placentera y agradable Sugerencia: Si fuera posible que se incluya en los precios recojo del aeropuerto.
Comment from Hotel Management
Sep 27, 2016 by Charles Agostinho, Hotel Management
Estimado hospede, Muchas gracias por su tiempo para dejarnos un comentario sobre Windsor Excelsior. Me alegro de que nuestro hotel estaba a su gusto. Atentamente, Charles