Ratings based on 809 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Great location one block from the beach

Posted Apr 10, 2017
Pros: The location as it was only a block away from Copocabana beach and nearby streets had good restaurants, bars and shops.
Cons: Some of the rooms probably need to be updated even though our room had a feeling of comfort, as did the lobby and dining room.
Location: We walked the length of Copacabana beach. Saw Christ the Redeemer statue, Sugarloaf Mountain, a favela,Tujica National Park - tours from the hotel.
Our Windsor Palace hotel room was a little dated but clean and comfortable. The buffet breakfast was adequate with fresh fruits, breads and spreads plus a couple of hot dishes. The reception staff were exceptionally helpful, patient and polite, especially Mariana, who helped sort out transport from the airport, organised an early check in as we arrived extremely early in the day, and booked restaurants and tours for us.
Comment from Hotel Management
Apr 12, 2017 by Figueiredo, Hotel Management
Thanks for posting your comments of Windsor Palace Hotel. It makes me really happy to know you have approved our services. More importante than anything to us is the treatment we give to our guests. We might not have that much space but we try to provide a little bit of everything. So, once again, thanks for all your compliments. Marcelo G Figueiredo
2 out of 5
by Samuel

NO VISITORS ALLOWED!!!! BEWARE!!!

Posted Feb 24, 2017 on Hotels
BEWARE!!! NO VISITORS ALLOWED!! I was planning on enjoying a good vacation with friends and family that lives in Rio in the hotel swimming pool area and they did not let me welcome them in the hotel because NO VISITORS ALLOWED POLICY! This was not fair as the hotel does not disclose that in the Hotel.com page!!! At the end the customer losses as no refund policy is enforced as well!!!
Comment from Hotel Management
Feb 27, 2017 by MARCELO FIGUEIREDO, Hotel Management
First of all, I would like to apologize for the whole situation you passed through. I took time to write here because I was looking for the scenes from our cameras. We really have rules to not accept people from outside in guests rooms or at the swimming pool area. For both reasons: Security and to preserve our guests space inside our hotel. Normally, our guests receive their friends at the Lobby . Anyway, We do respect your opinion and unfortunately, this situation change your mind about our hotel services. We are here to serve people and always try to make our best to make our guests stay very delightful. We hoe you understand and I will be at your disposal.
5 out of 5
by roger k

Great hotel for copacabana beach

Posted Feb 15, 2017 on Hotels
Good location. Staff spoke English and very helpful booking excursions. Breakfast was very good and the roof top patio and pool was great!
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear guest, Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your impressions and we are all looking forward to welcoming you back at the Windsor Palace Hotel. Sincerely, Marcelo G Figueiredo
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Jan 3, 2017
Great location. The staff is really nice and some of them speak very good english.
Comment from Hotel Management
Jan 4, 2017 by Figueiredo, Hotel Management
Thanks for posting your comments of Windsor Palace Hotel. It makes me really happy to know you have approved our services. More importante than anything to us is the treatment we give to our guests. We might not have that much space but we try to provide a little bit of everything. So, once again, thanks for all your compliments.
2 out of 5
by Jeff from USA

Copa Get Away

Posted Jan 1, 2017 on Hotels
less than I expected
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear guest, Firstly, the entire team of Windsor Palace wants to thank you for sharing your experience. Thank you very much for you constructive and criticism comments. Do not hesitate that we will take good note about then in order to keep improving our service, ensuring a good quality service and guest satisfaction. Good care has always been a trademark of Windsor Palace. Sorry for not happened the way you were expecting. We will be delighted to attend you in future if you give us a second opportunity. We would like to see you again in our hotel as soon as possible. Kind regards,
5 out of 5
by Herica Bruna

Posted Dec 23, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Somos extremamente gratos por vossa avaliação. Trabalhamos intensamente para que a estadia de nossos clientes seja extremamente prazerosa. Esperamos recebe-la em breve em nosso hotel e que possamos fornecer novamente uma agradável estadia. Muitíssimo obrigado, Marcelo G Figueiredo
4 out of 5
by A verified traveler

Very good 4 star hotel with an excellent location.

Posted Dec 22, 2016 on Hotels
At checkout I had a night flight to London at 11.00 pm with the latest check out time of 1.00 pm. Friends that stayed at the Pestana Rio Atlantica were given a late check out room until 8.00 pm at no extra charge. Therefore to keep you room until 8.00 pm you had to pay for an extra night. This hotel is within walking distance of all of the facilities that you need as a tourist. The hotel offers a good choice of excursions which are cheaper than booking them on the internet or if you arrive by cruise ship the hotels excursions are much cheaper than the cruise lines. I would recommend a high floor room due to the hotel being close to noisy bars as Brazilians like to party into the small hours of the morning.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Thanks for posting your comments of Windsor Palace Hotel. It makes me really happy to know you have approved our services. More importante than anything to us is the treatment we give to our guests. We might not have that much space but we try to provide a little bit of everything. So, once again, thanks for all your compliments.
4 out of 5
by A verified traveler

Great hotel,yes would stay here again

Posted Dec 14, 2016 on Hotels
Location the best,staff at night the best
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
Thank you for taking time to share your experience. I am delighted to read that you enjoyed your stay and especially our colleagues' service. I have taken notice of your remark and would like to assure you that we pay very particular attention to our products to ensure we offer quality. I hope to have the opportunity to welcome you back at Windsor Palace Hotel. Kind regards, Marcelo G Figueiredo
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to the beach.street is dirty.

Posted Nov 27, 2016 on Orbitz
Pros: Clean, close to where we wanted to be, many little restaurants in walking distance.
Cons: Street appeal. The area could use some sprucing up.
Location: Several bars/restaurants in short walking distance, and just about a block and a half from the beach.
This hotel is conveniently located near the main attractions of Rio (Sugarloaf Mountain and Christ the Redeemer and Copacabana beach). However the views from the hotel are not that, great unless you are looking from the small rooftop pool area. Clean rooms, helpful staff and a decent breakfast. For what we paid it was a nice enough hotel!
Comment from Hotel Management
Nov 29, 2016 by Figueiredo, Hotel Management
Thanks for posting your comments of Windsor Palace Hotel. It makes me really happy to know you have approved our services. More importante than anything to us is the treatment we give to our guests. We might not have that much space but we try to provide a little bit of everything. So, once again, thanks for all your compliments.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, United States of America

Posted Nov 14, 2016
Some troubles with the bed linen, but otherwise ok.
Comment from Hotel Management
Nov 15, 2016 by figueiredo, Hotel Management
Thank you for taking time to share your experience . Mr. Conrad, I am delighted to read that you enjoyed your stay and especially our colleagues' service. I have taken notice of your remark and would like to assure you that we pay very particular attention to our products to ensure we offer quality. I hope to have the opportunity to welcome you back at Windsor Palace Hotel. Kind regards,