Ratings based on 628 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Moro no Recife

Equipe prestativa e.bufet farto e variável

Posted Nov 30, 2016
Pros: O ambiente familiar e localização estratégica para acesso a bairros e pontos turísticos; aeroportos; a metrô, taxis e ônibus.Hotel perto da praia.
Cons: Retirar um bidet anacrônico e trocar por uma ducha mais prática e higiênica. Melhorar a iluminação do banheiro junto ao lavatório..
Location: A localização é estratégica mas não apresenta restaurantes bons próximos; de nível superiores. Há bastantes lojas de serviços e até uma feira
Localização e vias de acesso excelentes. Já é a segunda vez que nos hospedamos. Tem uma boa frequência familiar e muito funcional para homens de negócios..
5 out of 5
by A verified traveler

Posted Nov 3, 2016
Für ein Städtetrip genial gelegen und komfortabel
Comment from Hotel Management
Nov 7, 2016 by Castro, Hotel Management
Lieber Gast, Vielen Dank für unsere Windsor Plaza als Wahl des Hotels in Rio de Janeiro wählen. Wir freuen uns, dass Ihr Aufenthalt war ein Erfolg und freuen uns schon auf Ihren nächsten Besuch in der Stadt. Mit freundlichen Grüßen, Flavio Castro Hauptgeschäftsführer
3 out of 5
by A verified traveler from US

Windsor Plaza Hotel is good for first Brazil visit

Posted Oct 26, 2016
Pros: I liked the staff, Staff was accommodating and personable; they make the hotel. Keeping in mind I'm from the US and have stayed at Windsor Hotels both in the US and other states, there was nothing mind blowing or spectacular about this Windsor, based on the pictures on the website/internet my room wasn't one of those; curtains can use a cleaning.
Cons: Bed was low and soft mattress, TV was too high, cable was in Portuguese (which wasn't mentioned in the hotel amenities) only 1 channel in English, no wash clothes provided, no ice bucket or microwave. Room small but do-able for one person, maybe a couple. No buffet lunch/dinner option.
Location: Copacabana Beach 2 blocks away, supermarket and neighborhood restaurant in immediate area, metro was about 4 blocks away, bike rentals
Comment from Hotel Management
Nov 2, 2016 by Castro, Hotel Management
Dear Mr. Jules, Firstly, the entire team of Windsor Plaza wants to thank you for sharing your experience. It`s really important to understand our guests perception about what we are offering. I`m glad that although some of our services were not exactly what you expected your general evaluation was positive. We do not have Hotels out of Brazil. We have orthopedic mattresses, apartments with different tv position and more than one TV channel option in English. I would like to put myself at your disposal in order to ensure your needs on your next visit to our hotel. Sincerely, Flávio Castro General Manager
4 out of 5
by A verified traveler from US

Great location and staff

Posted Oct 25, 2016
Spent 4 nights at this hotel. The staff service was excellent and the location is ideal for any business traveler. Breakfast breakfast is included and has a great variety of fruits and traditional Brasilian food. The rooftop has a nice view of Copacabana. Great stay overall.
Comment from Hotel Management
Oct 26, 2016 by Castro, Hotel Management
Dear Mrs. Maria Lucia, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. All the comments regarding your experience will serve as motivation for our continuous improvement. We hope have you back soon. Best regards, Flávio Castro General Manager
2 out of 5
by A verified traveler

No guests

Posted Oct 3, 2016
I couldnt believe no guests allowed. I know it's windsor's policy but come on. If you want friends or a girl stay over, don't stay here. They say it's policy but I know if you pay the desk guy at other hotels then they will allow guests. This place wouldn't budge. Bend the rules. It's Brazil. Really windsor?
Comment from Hotel Management
Oct 5, 2016 by Castro, Hotel Management
Dear guest, Thank you for the time dedicated to this review and for choosing our Windsor Plaza as your lodging option in the city. Your opinion is very important. We have a very careful policy about visitors. This policy intend to provide security and well being of all of our guests. I put myself at your disposal to assist you in your next visit to our hotel. Thank you again and best regards, Flávio Castro General Manager
4 out of 5
by A verified traveler

Excepcional, mas achei o café da manhã fraco!

Posted Oct 2, 2016
Achei a equipe do hotel bem atenciosa e as instalações são ótimas. A localização é muito boa! O café da manhã eu achei fraco.
Comment from Hotel Management
Oct 5, 2016 by Castro, Hotel Management
Prezado Senhor Lincoln, Agradeço o tempo dedicado a este comentário e pela preferência dada ao nosso Windsor Plaza. Muito bom saber que nossa localização, servços, e atendimento, atenderam suas expectativas e necessidades. Nosso café da manhã tradicionalmente é muito bem avaliado em todas as nossas pesquisas de satisfação. Seria muito útil saber onde pecamos e coloco-me a disposição para esclarecimentos. Até breve ! Flávio Castro Gerente Geral
4 out of 5
by A verified traveler from Global

Windsor Group a Safe Bet for Rio de Janeiro

Posted Sep 28, 2016
Pros: Location. Value for money. Breakfast!
Cons: Roomcould have been bigger, but they did offer to change rooms when this was mentioned. Instead I asked for, and got, a late check out.
Location: It is on main road cutting up from Copacabana to city centre. You can easily and safely walk to beach, a close by metro station, major shopping centre
I have stayed at a number of Windsor properties in Rio over the years. They offer exactly what they promise on their web site and at value for money.
Comment from Hotel Management
Sep 29, 2016 by Castro, Hotel Management
Dear Mr. Chris, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. All the comments regarding your experience will serve as motivation for our continuous improvement. We hope have you back soon. Best regards, Flávio Castro General Manager
5 out of 5
by A verified traveler

Posted Sep 16, 2016
The room is clean and staffs are very nice. The location of the hotel is easy to access.
Comment from Hotel Management
Sep 16, 2016 by Castro, Hotel Management
Dear guest, First of all I would like to thank you for sharing your impressions with us. It`s really important to understand our guests perception about what we are offering. It's good to know know that our services were up to your expectations and we look forward to have you as our guest again in the near future. Sincerely, Flávio Castro General Manager
4 out of 5
by A verified traveler

Posted Sep 14, 2016
Overall the Windsor plaza Hotel met my expectations. Decent accommodations for an affordable price. Decent location too.
Comment from Hotel Management
Sep 15, 2016 by Castro, Hotel Management
Dear guest, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. All the comments regarding your experience will serve as motivation for our continuous improvement. We hope have you back soon. Best regards, Flávio Castro General Manager
4 out of 5
by A verified traveler

Hotel agradável

Posted Sep 13, 2016
Pros: Localização, atendimento.
Hotel muito bom, bem localizado, com funcionários atenciosos e educados.
Comment from Hotel Management
Sep 15, 2016 by Castro, Hotel Management
Prezado hóspede, Ficamos muito felizes pelo seu comentário. Para nós é uma imensa alegria saber que nossos esforços e treinamentos são reconhecidos. Será um prazer enorme recebê-lo mais uma vez em nosso hotel. Atenciosamente, Flávio Castro Gerente Geral