Ratings based on 652 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

A ok hotel

Posted Jan 15, 2017
The checking is slow and we got stuck for 30 min because we did not have photo ids for my kids. Holding my 3 years old in my arms for that long upset me a little. In Brazil bureaucracy is big, everything goes slow. Also Rio is not safe. Even in Copacabana you have to hide your phone. So no hotel can get more than 4 stars and they all charge like is NYC. So not forget this is Brazil and big overrated The breakfast is great. The room was clean. The roof top pool is a safe place to hangout. We will not return.
Comment from Hotel Management
Jan 17, 2017 by Castro, Hotel Management
Dear Mr. Gabriel, I would like to thank you for dedicating part of your time to share your experience with us. According to your report, everything happened satisfactorily during your stay. The rooftop pool, breakfast and room cleaning. In Rio de Janeiro and all of Brazil, there is a law that prohibits lodging of minors without the presence of their parents. The law requires the submission of documentation of the child and parents. Your check in took longer than usual due to incomplete documentation. I'm glad everything was fine despite this discomfort. Hope you return. It will be an honor and pleasure to welcome you to our hotel again. Beste regards, Flávio Castro General Manager
5 out of 5
by A verified traveler

Posted Nov 3, 2016 on Hotels
Great hotel and staff!
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Dear Guest, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. Your feedback will serve as motivation for our continuous improvement. We hope have you back soon. Best regards, Flávio Castro General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Windsor Plaza Hotel is good for first Brazil visit

Posted Oct 26, 2016
Pros: I liked the staff, Staff was accommodating and personable; they make the hotel. Keeping in mind I'm from the US and have stayed at Windsor Hotels both in the US and other states, there was nothing mind blowing or spectacular about this Windsor, based on the pictures on the website/internet my room wasn't one of those; curtains can use a cleaning.
Cons: Bed was low and soft mattress, TV was too high, cable was in Portuguese (which wasn't mentioned in the hotel amenities) only 1 channel in English, no wash clothes provided, no ice bucket or microwave. Room small but do-able for one person, maybe a couple. No buffet lunch/dinner option.
Location: Copacabana Beach 2 blocks away, supermarket and neighborhood restaurant in immediate area, metro was about 4 blocks away, bike rentals
Comment from Hotel Management
Nov 2, 2016 by Castro, Hotel Management
Dear Mr. Jules, Firstly, the entire team of Windsor Plaza wants to thank you for sharing your experience. It`s really important to understand our guests perception about what we are offering. I`m glad that although some of our services were not exactly what you expected your general evaluation was positive. We do not have Hotels out of Brazil. We have orthopedic mattresses, apartments with different tv position and more than one TV channel option in English. I would like to put myself at your disposal in order to ensure your needs on your next visit to our hotel. Sincerely, Flávio Castro General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location and staff

Posted Oct 25, 2016
Spent 4 nights at this hotel. The staff service was excellent and the location is ideal for any business traveler. Breakfast breakfast is included and has a great variety of fruits and traditional Brasilian food. The rooftop has a nice view of Copacabana. Great stay overall.
Comment from Hotel Management
Oct 26, 2016 by Castro, Hotel Management
Dear Mrs. Maria Lucia, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. All the comments regarding your experience will serve as motivation for our continuous improvement. We hope have you back soon. Best regards, Flávio Castro General Manager
2 out of 5
by A verified traveler

No guests

Posted Oct 3, 2016
I couldnt believe no guests allowed. I know it's windsor's policy but come on. If you want friends or a girl stay over, don't stay here. They say it's policy but I know if you pay the desk guy at other hotels then they will allow guests. This place wouldn't budge. Bend the rules. It's Brazil. Really windsor?
Comment from Hotel Management
Oct 5, 2016 by Castro, Hotel Management
Dear guest, Thank you for the time dedicated to this review and for choosing our Windsor Plaza as your lodging option in the city. Your opinion is very important. We have a very careful policy about visitors. This policy intend to provide security and well being of all of our guests. I put myself at your disposal to assist you in your next visit to our hotel. Thank you again and best regards, Flávio Castro General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Global

Windsor Group a Safe Bet for Rio de Janeiro

Posted Sep 28, 2016
Pros: Location. Value for money. Breakfast!
Cons: Roomcould have been bigger, but they did offer to change rooms when this was mentioned. Instead I asked for, and got, a late check out.
Location: It is on main road cutting up from Copacabana to city centre. You can easily and safely walk to beach, a close by metro station, major shopping centre
I have stayed at a number of Windsor properties in Rio over the years. They offer exactly what they promise on their web site and at value for money.
Comment from Hotel Management
Sep 29, 2016 by Castro, Hotel Management
Dear Mr. Chris, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. All the comments regarding your experience will serve as motivation for our continuous improvement. We hope have you back soon. Best regards, Flávio Castro General Manager
5 out of 5
by A verified traveler

Perfect staff!

Posted Sep 18, 2016 on Hotels
Old fashioned courteous staff, clean place, air conditioning that worked, a rooftop pool that was good after a day out, close to local travel (we used the metro most days), good food (we chose to eat in the hotel every day). The hotel arranged a tour of Corcovado and that also was excellent. From the start we could find no fault, only praise, and are happy to rate this hotel highly.
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Dear guest, I would like to thank you for dedicating part of your time to share your experience with us. I`m really glad that our facilities, location, food, services and staff were all very well rated by you. It is a great pleasure to read how much you have enjoyed. I hope you`re willing to repeat this experience really soon! Sincerely, Flávio Castro General Manager
5 out of 5
by A verified traveler

Posted Sep 17, 2016 on Hotels
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Dear guest, Thanks for your feedback. It is very important for us. Hope see you soon in our hotel Flávio Castro General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2016
The room is clean and staffs are very nice. The location of the hotel is easy to access.
Comment from Hotel Management
Sep 16, 2016 by Castro, Hotel Management
Dear guest, First of all I would like to thank you for sharing your impressions with us. It`s really important to understand our guests perception about what we are offering. It's good to know know that our services were up to your expectations and we look forward to have you as our guest again in the near future. Sincerely, Flávio Castro General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2016
Overall the Windsor plaza Hotel met my expectations. Decent accommodations for an affordable price. Decent location too.
Comment from Hotel Management
Sep 15, 2016 by Castro, Hotel Management
Dear guest, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. All the comments regarding your experience will serve as motivation for our continuous improvement. We hope have you back soon. Best regards, Flávio Castro General Manager