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Reviews of The St. Regis Bahia Beach Resort, Puerto Rico

5 out of 5
The St. Regis Bahia Beach Resort, Puerto Rico
State Road 187 Kilometer 4.2, Río Grande

Reviews

9.4

Exceptional

Rating 10 - Excellent. 304 out of 389 reviews" "
Rating 8 - Good. 49 out of 389 reviews" "
Rating 6 - Okay. 19 out of 389 reviews" "
Rating 4 - Poor. 7 out of 389 reviews" "
Rating 2 - Terrible. 10 out of 389 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yanelis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best customer service we enjoy nature we will come back thank you
Stayed 6 nights in Mar 2024
Response from Osmelia Bauza on Mar 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and comfortable rooms. The restaurants lack character, but the food was good.
Stayed 4 nights in Feb 2024
Response from Osmelia Bauza on Feb 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas

Traveled with family
Great
Stayed 3 nights in Feb 2024
Response from Osmelia Bauza on Feb 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent
Stayed 4 nights in Feb 2024
Response from Osmelia Bauza Rosales on Feb 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Monica, ewing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Osmelia Bauza on Dec 23, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Rayda Y Mohsen on Dec 5, 2023
Thank you for your feedback! We are happy you are enjoyed your stay.

6/10 Okay

Ricardo

Business traveler, Traveled with partner
Liked: Staff & service, amenities
We chose the hotel because of the St Regis brand and we knew it was going to be expensive, however it fell very short of our expectations. The rooms are lovely and big, it had everything except bed slippers which was shocking. I’m sure if I asked I would have gotten but I was shocked there weren’t slippers waiting. I was also surprised that it was a huge bath tub and not a Jacuzzi. The property was very quiet but of course it’s a Golf resort however, for that price there was not many options for food or anything else and we found it to be a bit boring for us. I would rate it really at a 3 because there was no value for all that money unless you’re playing golf.
Stayed 4 nights in Nov 2023
Response from Sharon Gonzalez on Nov 30, 2023
Dear Mr. Ricardo,Thank you for choosing the St. Regis Bahia Beach to host your stay. Your experience of our beautiful property definitely does not reflect our standards, as providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, and we will do our best to ensure the issues mentioned do not occur again. We hope to be able to welcome you back in the future, in order to ensure you receive the St. Regis level of service we are proud to offer. We are at your disposition if there is anything we can do to make your next stay a memorable one.Sincerely,Sharon GonzalezGuest Services Assistant Manager

10/10 Excellent

Saeid

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from Osmelia Bauza on Dec 6, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Victoria

Stayed 5 nights in Oct 2023
Response from Neyshalie Parrilla on Nov 16, 2023
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Vera

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As someone wrote in another review this is a 3 star resort mascarading as a 5 star resort. But I'd correct this review and I would say this is a 2 start resort. They don't even use high quality linen and have a nerve to pad the mattress with a plastic mattress cover so the entire time I felt that I was sleeping in a hospital bed. There's absolutely no dining options at the hotel besides the bar and the breakfast and beach/lunch area and the WORST Greek restaurant I've even been to. The concierge sent us to the scariest Sushi place I've even been and I thought I was in an episode of Kill Bill. I thought we'd be killed. Good thing the taxi driver was waiting for us. Just unacceptable. Never again.
Response from Sharon Gonzalez on Oct 24, 2023
Dear Ms. Silver,Thank you for choosing the St. Regis Bahia Beach to host your stay. Your experience of our beautiful property definitely does not reflect our standards, as providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, and we will do our best to ensure the issues mentioned do not occur again. We hope to be able to welcome you back in the future, in order to ensure you receive the St. Regis level of service we are proud to offer. We are at your disposition if there is anything we can do to make your next stay a memorable one.Sincerely,Sharon GonzalezGuest Services Assistant Manager

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10-Star Resort
Amazing resort with a great staff!
Stayed 3 nights in Oct 2023
Response from Yorlianne Molina on Oct 17, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Mirza

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Osmelia Bauza on Oct 16, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Yorlianne Molina on Oct 12, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Dan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience.
Stayed 4 nights in Aug 2023
Response from Osmelia Bauza Rosales on Oct 8, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff..A all a round
Stayed 4 nights in Sep 2023
Response from Rayda Y Mohsen on Oct 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leymar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing
Stayed 2 nights in Sep 2023
Response from Rayda Y Mohsen on Oct 3, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This property was Amazing. Everything was Wonderful.
Stayed 3 nights in Sep 2023
Response from Rayda Y Mohsen on Sep 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

KRUNAL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended ✌️
Stayed 3 nights in Sep 2023
Response from Joymiguel Ortiz Díaz on Oct 27, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Rayda Y Mohsen on Sep 18, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

John Wesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private Beach
Stayed 4 nights in Aug 2023
Response from Rayda Mohsen on Sep 2, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rodrigo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property with all the amenities needed to enjoy multiple days. Great in-house restaurants. Polite and friendly staff. No need to leave the property. Nothing to do around the Rio Grande town, it seems to be very humble and forgotten.
Stayed 3 nights in Aug 2023
Response from Rayda Y Mohsen on Sep 18, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Nikolay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible.
Stayed 2 nights in Aug 2023
Response from Tainerys Dones on Aug 27, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

dharamjeet

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Staff in the dining area were slow to provide basic services like I ordered a bagel and cream cheese after 45 minutes I received the cream cheese but no bagel. Also paying over $700 per night and the tv was not working to catch up on news or sports.Situations like this the hotel should provide their customers with a credit. This is first time I stayed at this resort and I have no intention booking here again. My son and his wife with their 6 month baby ordered room service and after 3 hours and 3 follow up phone calls still no food and they went to bed starving. Total waste of money my family booked 3 separate rooms for this vacation we should be given back our money for this disaster.
Stayed 3 nights in Aug 2023
Response from Rayda Y Mohsen on Sep 18, 2023
GreetingsThank you for choosing to stay with us. Your experience of our resort is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure the issues mentioned do not occur again.We hope to see you again.

10/10 Excellent

lindsey

Stayed 3 nights in Aug 2023
Response from Rayda Y Mohsen on Sep 18, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING!!!! That’s all I can say. The entire experience was amazing.
Stayed 3 nights in Aug 2023
Response from Rayda Y Mohsen on Aug 10, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was luxurious. They were generous with helping us celebrate a special occasion. the Pool is open 24 hrs. (this is rare). The rooms were tastefully appointed, the staff overwhelmingly nice and accommodating, and it was only 2.5 miles from town - but felt isolated and tranquil. The private beach was second to none.
Stayed 3 nights in Jul 2023
Response from Rayda Y Mohsen on Aug 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cortez

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect! Thank you to the staff & employees
Stayed 4 nights in Aug 2023
Response from Rayda Y Mohsen on Aug 8, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Wanda, East Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a garden view. But it looked more like a jungle. If you go to this hotel you really just need to go ahead and get the ocean view. Room service food is just ok. I ordered waffles that were rubbery. Staff is super nice. Room was clean. It was hot, but the Beach had the most wonderful cool breeze.
Stayed 4 nights in Jul 2023
Response from Rayda Y Mohsen on Aug 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Rayda Y Mohsen on Aug 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Candace, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and amazingly nice people. Loved the scenery and the restaurants food was great!
Stayed 1 night in Aug 2023
Response from Rayda Y Mohsen on Aug 8, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Priscilla

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is simply AMAZING! It is 45 minutes away from San Juan, but Ubers are easily accessible.
Stayed 4 nights in Jul 2023
Response from Rayda Y Mohsen on Aug 2, 2023
Thank you very much for staying with us. We are happy that you enjoyed your stay.

10/10 Excellent

Jason T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Rayda on Aug 2, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a 5 star experience.
Stayed 3 nights in Jul 2023
Response from Rayda Mohsen on Jul 31, 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Wayne Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I have 2 major issues with St. Regis the food is absurdly priced. Every meal you get with a 1 will cost you around 100$. Also, a somewhat hidden fee which is NOT included in your upfront # of nights stay is a 100$ per day Resort Fee! This is not known until you are already booked. The only way to know this is to open one of the .pdf documents they send you AFTER you book your reservation and click on "Resort Fee". I just got my receipt for the room services and food and noticed a 100$ DAILY resort fee. I then scoured my emails to try and find it, which I did. In conclusion, whatever the price you pay for your stay is, factor in an additional 300$ a day. 100$ for breakfast, (skipped lunch), 100$ for dinner, 100$ for the resort fee.
Stayed 3 nights in Jul 2023
Response from Rayda Mohsen on Jul 31, 2023
Dear,Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,Rayda Y MohsenGuest Services Manager

2/10 Terrible

Dhvanit

Disliked: Staff & service, amenities
They agreed to late check out and then asked to leave immediately despite confirming 3 times with other staff members and butler before. It was extremely unpleasant experience to be forced out. There was no remorse and very arrogant behavior of front desk.
Stayed 3 nights in Jul 2023
Response from Rayda Y Mohsen on Jul 25, 2023
Dear Dhvanit,Thank you for choosing to stay with us. Your experience of our resort is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure the issues mentioned do not occur again.We hope to see you again. Feel free to let us know if there is anything we can do to make your next stay a memorable one.Sincerely,Rayda Y MohsenGuest Services Manager

6/10 Okay

Subodh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Rayda Mohsen on Jul 25, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Thomas John Pablo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This place is heaven! The hospitality is absolutely amazing. All of the amenities were absolutely great. Highly recommend and I look forward to returning soon!
Stayed 9 nights in Jun 2023
Response from Rayda Mohsen on Jul 21, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous experience!
Stayed 6 nights in Jul 2023
Response from Rayda Mohsen on Jul 21, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Timothy Ryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort. Wonderful staff. Amazing private beaches and pools. Breathtaking golf course. Gardens and agauñas. Just be prepared to pay the max for everything. All of your meals, alcohol, spa packages, daily fees, amenity fees will add up quick.
Stayed 3 nights in Jul 2023
Response from Rayda Mohsen on Jul 17, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had the most amazing stay at St.Regis Bahia in Puerto Rico! The staff were so welcoming and always willing to help make our stay that more memorable. The pool area was spectacular and the ocean view magnificent. We will MOST definitely be back to visit ❤️
Stayed 3 nights in Jun 2023
Response from Rayda Y Mohsen on Jul 8, 2023
Thank you so much for providing this feedback. We are very happy that you had a wonderful time in our Resort. We hope to see you back soon.

10/10 Excellent

Alexis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The entire stay was amazing! Everything was very organized. I didn’t have to worry about any logistics. The staff (all) were so friendly and helpful and you could tell they worked as a cohesive team. I’m very big into customer service, and they definitely delivered. The property was well maintained and clean. Dining options may not be plentiful, but the things we ate were all great. I definitely plan on visiting again and would highly recommend.
Stayed 4 nights in Jul 2023
Response from Rayda Mohsen on Jul 6, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Maral, Washington

Stayed 3 nights in Jul 2023
Response from Rayda Y Mohsen on Jul 25, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Tiffany

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property and rooms are beautiful and clean. Staff is very friendly. The food is only okay and very expensive. Check in experience could have been better - our room was not ready until 5pm and we had two tired kids from a long travel day. We also had a very expensive restaurant charge that was not ours added to the bill and it was a pain to get it removed. That said, we would love to return some day and enjoy the property again!
Stayed 4 nights in Jun 2023
Response from Rayda Y Mohsen on Jun 30, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jodi-Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great food, beautiful property.
Stayed 4 nights in Jun 2023
Response from Rayda on Jun 26, 2023
Greetings Jodi-Lynn,Thank you very much for allowed us be part of journey. We are happy to know you had a wonderful time. We hope to see you soon. Thank you,Rayda Y MohsenGuest Services Manager

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is breath-taking, the beach and pool area are beautiful ,and the staff is friendly always ready to help.
Stayed 5 nights in Jun 2023
Response from Rayda Mohsen on Jun 19, 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 Excellent

Mariono

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rayda Mohsen on Jun 19, 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 Excellent

Manish, Freehold

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well kept. It
Stayed 5 nights in May 2023
Response from Rayda Mohsen on Jun 19, 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 Excellent

Shawn Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The property was really nice and maintained. All the walk ways and beach area clean and nice.
Stayed 3 nights in May 2023
Response from Rayda Mohsen on Jun 19, 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 Excellent

Aviva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous spot, really lovely beach, soft sand, warm water, umbrellas and drinks served up by helpful staff. Pool can get pretty loud and boisterous. Great indoor bar, really quiet and peaceful area.
Stayed 2 nights in May 2023
Response from Rayda Mohsen on Jun 19, 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 Excellent

Alfloyd

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience with great service and amenities. Will be coming back soon.
Stayed 3 nights in Jun 2023
Response from Rayda Mohsen on Jun 19, 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager