Ratings based on 323 Verified Reviews

3.5 out of 5
65% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Posted Sep 13, 2017
It was wonderful the staff the food and the pool. The party was amaizing . I will recommend this hotel to my friends.
2 out of 5
by A verified traveler from Santiago, Panama

Hotel new management is bad.

Posted Sep 11, 2017
Pros: The room sizes are large, (2) queen size beds, and (2) large pools. The chef fixes omelets at breakfast. Price includes food, liquor and beverages.
Cons: MANAGEMENT!!! Rooms should be ready with working safe and towels. Water and TV should always work. Meat should be tender and taste good.
Location: Location is on the ocean. Small casino, masseuse and tourist shop on the grounds. New strip mall nearby, but right now in 9/2017 mostly empty.
Needed to wait for over an hour for someone to activate the safe. No towels in the room, so we ordered (4) towels decided not to wait for them and received (2) towels. Called back for additional towels and received them while we were at dinner. Tried to take a shower and no water. After several hours, we had water and was able to shower and flush the toilets. At some point we loss the TV service and decided to go to sleep. The TV service was working again in the morning. Couple of the meats were very tough and hard to eat ... actually I tried and couldn't eat them. Pool hours are from 9AM to 6PM. The elevator had a bad odor and sometimes didn't work. The card key turn the light green on the door, but the door handle doesn't always unlock the door and can take several tries, which requires reusing the card key each time. Eventually, I learn to pull the handle up and then down, which seems to work. I'm an expat in Panama and this was my favorite resort in Panama for 12 years, but will now start using other resorts in Panama to find a new favorite.
3 out of 5
Recommended
for Everyone
by A verified traveler from massachusetts

Posted Aug 15, 2017
Hotel staff aren't as friendly as other places we have stayed. Costa rica, jamacia bahamas, punta cana, etc.. Maybe its because in panama us currency is used. So exchange rate is 1 for 1.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
The staff was great and allowed us an upgrade. Everything was clean and the views were wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Greensboro, NC

Nice Hotel

Posted Jun 27, 2017
Like this hotel and the set up nice rooms, good food, and plenty to do
5 out of 5
by A verified traveler

I❤️Playa Blanca

Posted Jun 19, 2017 on Hotels
Luis J, Vanessa, and the rest of the staff are very accommodating. I am excited for the next time I can enjoy their food!!
2 out of 5
by A verified traveler from Schumacher

Playa blanca...

Posted Jun 10, 2017
My first room didn't have towels at all. The room didn't have hot water. Requested to change room and the second didn't have hot water also and the door didn't work. Third day I changed rooms again to Tower and much better place but again no towels or soap.
1 out of 5
by A verified traveler

Posted May 16, 2017
Cons: Rooms needs to be updated, sink funcionality (not working) AC not cooling
The name of the resort is not right should be playa black the sand is black and disgosting
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
Pros: The food they offered with the hotel was great. Breakfast, lunch and dinner. They also offered snacks from 11-1am. and not left overs, chicken tender
The room was clean and air-condition worked great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario, Canada

Great Service

Posted May 13, 2017
The staff is very friendly and helpful. Great and comfortable rooms. Thanks very much to one of the Restaurant Managers- Pedro for suprising my wife and I with coconuts personally delivered to our table at lunch. Thanks also to Guest Services Representative- Nagani for her personalized service.