Ratings based on 88 Verified Reviews

3.2 out of 5
54% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from arvada co

Not the best

Posted Aug 24, 2017
Pros: Location
Cons: An overall cleaning.
Location: We were visiting relatives so it was convenient to visit them.
Room had an odor! We used room spray whenever we entered. Room was not very clean. Dust on ledges and pictures. The day we checked out there was no one around. We waited a few minutes. Woman came out from side office buttoning up her shirt! Breakfast room was not very clean so we didn't eat there either morning.
Comment from Hotel Management
Aug 26, 2017 by General Manager , Hotel Management
Mary, thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall visit and that our location was convenient for your visit. However, I am sorry for the issues you had while being here and regret the inconvenience it caused. I have shared your concerns with my management team in an effort to improve our service as well as facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017
It was a nice hotel very roomy felt like being at home BIT the hallways had an off smell the room smelled like cologne the ice machine was down and the kids swam n the dark because the outside pool lighting was broken but it didnt faze them to much.
Comment from Hotel Management
Aug 19, 2017 by General Manager, Hotel Management
Thank you for staying with us. We are glad you had an overall pleasant visit, but we are sorry for the issues you experienced while here. I have shared your concerns with my housekeeping and maintenance teams to take corrective actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
1 out of 5
by A verified traveler

Need an Extended Stay hotel? I'd run from it!

Posted Jul 23, 2017
Pros: Read my review above. NOTHING
Cons: Read my review above. A HECK OF A LOT.
Location: Location was ok. Lots of restaurants around.
We had a laundry list of problems. I'll list them below. To give you an idea of who we are, we are a family of 6 that needs a suite to sleep all of us comfortably. This is our biggest focus. 1) the hotel "Lost" our reservation. But expedia clarified that she was not looking in the right place. Wasted 20 minutes at check in with 4 cranky kids who had been cooped up in a car for 12 hours! 2)Both luggage carts had a flat 3) Pull out couch mattress, was basically a blanket. I slept on Springs. 4) They had wifi, but no one bothered to let us know that. 5) Free breakfast?? If you want watered down coffee and carb/high fat store bought muffins. And don't try to pour your coffee out in the sink in the breakfast room, it is broken. 6) the lobby bathroom looked like it had not been cleaned in weeks, they tore out the toilet paper holder, and just left the toilet paper sitting on an open sheet rock hole. 7) Careful, the elevator my chop your arm off, it closes faster than a guillotine. 8) 1 AC was stuck in the HIGH spot and took some forcing to adjust. The other AC unit was stripped and I had to find pliers to grab the knobs to adjust the temperature and air flow. 9)The bathroom tub dripped the entire night. This is all stuff that could be fixed by better management and someone caring about the hotel. Bottom line, if you are looking for an extended stay hotel, don't choose this one. If asked to stay more than 2 nights, I would RUN RUN RUN!
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
We would like to offer our sincerest apologies for not living up to our typical standards. While we always want to provide a pleasant stay for each guest, sometimes we fall short. Be assured your concerns will be shared with the responsible teams in an effort to improve our performance moving forward. We deeply regret the inconvenience caused, and please consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from maryland

Stayed a week

Posted Jul 9, 2017
Nice hotel. Clean room, comfortable bed, good shower, quiet location
Comment from Hotel Management
Jul 10, 2017 by General Manager , Hotel Management
Thank you for being our guest at Extended Stay America - Albuquerque - Rio Rancho Blvd. We are delighted to know you were comfortable here and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jul 9, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017 by Manager, Hotel Management
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Albuquerque - Rio Rancho Blvd. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Manager difficult. Dislikes 3rd party business

Posted Jul 7, 2017
Pros: Convenient to my business
Cons: Manager needs to be customer focused
Required me to call expedia to solve her issues to get checked in.
Comment from Hotel Management
Jul 11, 2017 by General Manager, Hotel Management
Thanks for being our guest and sharing your feedback. I am pleased our location was convenient for your needs, but I am so sorry for falling short of the professional service you should always expect from us. We are working to remedy this so that your next stay will be absolutely perfect. We appreciate your business and hope to see you again on your next visit. Sincerely, General Manager
3 out of 5
by Madelene

Nice hotel/location

Posted Jun 30, 2017 on Hotels
It didn't start off too well for me and my grandsons because we were placed in a one br suite when I had paid for a double br suite. Then we had to move all of our stuff out so that we can get placed in the proper unit the next day! It was a nice hotel and the staff were pretty apologetic and helpful.
Comment from Hotel Management
Jul 2, 2017 by Manager, Hotel Management
Thank you for sharing your feedback. We are sorry for the reservation issue you encountered during your stay and apologize for the inconvenience it caused to you and your family. However, we are pleased to read our associates resolved the issue up to your satisfaction and that you were left with a good impression. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Not sure I would do it again.

Posted Jun 27, 2017
Our room was not terribly clean and we did see Roscoe's. The hotel staff was not readily available and it was difficult to get clean linens.
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered and sincerely apologize for falling short of your expectations. Steps within our housekeeping and front desk teams have already been taken to make sure we don't repeat these mistakes. All of our associates are committed to providing you the most comfortable accommodations and service. We hope we have the opportunity to demonstrate this to you on a future visit. Sincerely, General Manager
1 out of 5
by A verified traveler

No one at front desk

Posted Jun 20, 2017 on Hotels
The hotel is min-managed. There was never anyone at the front desk, the keys didn't work consistently, the elevator was down, the remote doesn't work, there was only 1 housekeeper....I really don't care; I just want a convenient and comfortable place to stay. On our last day, we had a flight to catch. We forgot something in the room, the key didn't work. No one was there to help. We had to just leave. What a nightmare. Everyone we talked to had the same experience: we were given a dirty room, our keys don't work, there is never anyone at desk...
Comment from Hotel Management
Jun 22, 2017 by Manager, Hotel Management
Write your comment.Thank you for your feedback. t was troubling to read about your experience at our hotel. This is not the impression we like our guests to to have when they select our hotel for their lodging needs. It is unusual for us to receive this type of feedback about our staff, so we sincerely apologize we let you down. I have shared your comments with my team to ensure we meet the high standards you should expect from us every single stay. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Jun 17, 2017 on Hotels
Comment from Hotel Management
Jun 19, 2017 by Manager, Hotel Management
Thank you for selecting Extended Stay America - Albuquerque - Rio Rancho Blvd. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager