Ratings based on 172 Verified Reviews

4.4 out of 5
95% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by Barbara

Posted Oct 2, 2017 on Hotels
Comment from Hotel Management
Nov 4, 2017 by Nhi Nhi Team, Hotel Management
Dear Reviewer, Thank you for taking the time to review your recent stay with us at Nhi Nhi Hotel . Thank you very much for selecting Nhi Nhi for your visit our beautiful City, and I do hope that enjoyed your onwards travels equally as much. We do hope to have the opportunity to welcome you back in the very near future. Warm regards, Nhi Nhi team
5 out of 5
Recommended
for Everyone
by A verified traveler from fareham,hampshire

Lovely location,very helpful friendly staff

Posted Aug 28, 2017
Pros: It was in a lovely location,very close to old Hanoi town.nothing was too much trouble
Cons: I liked a la carte breakfast on our last day,I felt not only did it save waste but it was really good,we stayed on top floor and stifling hot in hall
Location: Very close to old village,made a silk light,haggled at the market,went to jacks cat cafe,an bang beach was lovely
Collected from airport,arrived to a refreshing cold drink and chilled towel.room was lovely,aircon worked well.very helpful staff with travelling and trip suggestions. On our return to the airport we were taken by the hotel owner who was a lovely guy,very chatty and knowledgable,perfect gent...would like to have chatted more about his stories..would definitely stay here again
Comment from Hotel Management
Sep 2, 2017 by Nhi Nhi Team, Hotel Management
Dear Carolyn , Thank you for taking the time to share this wonderful review following your recent stay with us at Nhi Nhi Hotel . I was delighted to read that we managed to exceed your expectations even after reading the good reviews on Expedia . Thank you for highlighting the quality of care and service that you received from our staff whilst you were staying with us. I shall enjoy sharing your feedback with the rest of the team. Thank you for highlighting the location of the hotel. We are very lucky to be located at central are and still benefit from a central Hoi An location where you can walk to many of Hoi An 's greatest attractions and are within close proximity to the travel network. I'm glad you had such a great time and I look forward to welcoming you back in the future. Kind regards,
4 out of 5
by Tze Liong

Posted Jul 27, 2017 on Hotels
Really good customer service!! We had to check out early to join a tour. When we got back to pick up our bags, they were kind enough to open up a room for us to shower and change because we got drenched during the tour! They also arranged a cheap ride back to Danang!! Facilities are basic but for the price that we're paying for is generous! Free breakfast made to order too!
Comment from Hotel Management
Aug 5, 2017 by Nhi Nhi Team, Hotel Management
Dear Tze Liong , Greetings from sunshine Hoi An ! Thank you so much for taking the time to review your recent stay with us. I am very happy to receive your positive comments, customer care is among our highest priorities and your feedback is immensely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel. I am delighted to hear you were impressed by our staff. I have passed your kind comments onto them , as happy guests are their greatest motivation. We look forward to welcoming you back in the near future. Kind regards, Nhi Nhi Team
4 out of 5
by Lyndal

Posted Jul 12, 2017 on Hotels
We stayed 3 nights and we found the staff were helpful and friendly. The street in front was quite busy and noisy but the hotel was set back from the street and our rooms were quiet. After some hot weather sightseeing we enjoyed jumping into the pool. The wifi was great.
Comment from Hotel Management
Jul 21, 2017 by Nhi Nhi Team, Hotel Management
Dear Lyndal , Comments like yours are definitively nice to read! On behalf of all the staff I want to thank you for your nice words in regard to our facility , service and our location . I will show them your comment and I am sure that they will feel very proud. I truly believe that a motivated, friendly and trained staff is the most valuable asset in a hotel. We are looking forward to welcome you back. Warm regards, Nhi Nhi Team
5 out of 5
by alexander

Wonderful

Posted Jun 10, 2017 on Hotels
Absolutely enjoyed our stay here for 6 nights. Staff were very attentive and nothing was too much bother they always had a smile on our face but thuy was amazing she made our hokiday
Comment from Hotel Management
Jun 22, 2017 by Nhi Nhi Team, Hotel Management
Dear Alexander, Greetings from sunshine Hoi An Town ! Thank you for taking the time to review your recent stay with us. I am very happy to receive your positive comments, customer care is among our highest priorities and your feedback is immensely valued, it allows us to constantly monitor and measure the level of service and standards at the hotel. I am delighted to hear you were impressed by Ms Thuy and the rest of the staff working here. I have passed your kind comments onto them , as happy guests are their greatest motivation. We look forward to welcoming you back in the near future. Kind regards, Nhi Nhi Team
5 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Beautiful hotel

Posted May 20, 2017
Staff were wonderful and the room was great.!! The location was close to everything.
Comment from Hotel Management
May 25, 2017 by Nhi Nhi Team , Hotel Management
Dear Steve , Thank you for leaving us such a lovely note on Expedia following your recent stay at Nhi Nhi Hotel. We are delighted that you chose to stay with us and we lived up to your expectations. We are happy you both enjoyed many aspects of the Hotel, including location and our room , that your stay was pleasant and your appreciated the service provided by our colleagues. We will look forward to welcoming you back to the Hotel again in the future for another memorable visit. Best regards,
4 out of 5
by Patricia

Posted Apr 19, 2017 on Hotels
Comment from Hotel Management
May 7, 2017 by Nhi Nhi Team, Hotel Management
Dear Patricia, Thank you so much for leaving us a high rating on Expedia . We are thrilled to read that you had an absolutely enjoyable experience with our signature Nhi Nhi service. Once again, thank you for staying with us and look forward welcoming you again . Best Regards, Nhi Nhi team
5 out of 5
by Alex

Perfect location for Ancient Town

Posted Apr 13, 2017 on Hotels
Nice ltitle hotel. Was not very busy when we were there but I can see it getting quite loud in the rooms if the hotel was full.
Comment from Hotel Management
May 7, 2017 by Nhi Nhi Team, Hotel Management
Dear Alex Thank you for your great comments and taking the time to share your wonderful review. I am delighted to hear you had a pleasant stay. We look forward to your return when I hope we will earn five stars again . Kind regards, Nhi Nhi Team
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Great price and location.

Posted Apr 6, 2017
Room was very comfortable and price was right. Great walking to main areas and staff were friendly. Pool is deceiving so if you want a good pool then this hotel is not for you. How ever everything else was great. Hoi An is worth visiting its beautiful.
Comment from Hotel Management
May 7, 2017 by Nhi Nhi Team , Hotel Management
Dear kylie, Thank you for taking your time to express your thought about our hotel and staff. We are glad that you love the room at Nhi Nhi hotel. The hotel's location is located at a city center and nearby to an airport, so that the guests can go out for many local restaurants, shops and coffee shop . Once again, thank you for staying with us and look forward welcoming you again Best Regards, Nhi Nhi Team
3 out of 5
by A verified traveler

Not a 3-star hotel

Posted Apr 1, 2017 on Hotels
Booked this hotel based on the high score of reviews left by other travelers. Disappointed with the condition of the hotel. It's not a 3-star hotel. It feels more like a motel or 1-star facility. The hotel is old and dated. The room smelled mildew; slippers provided were old and shabby looking as they were worn by previous guests; water from shower head sprayed outward and not centered resulting having too little water hitting your body unless you held the shower head close to you. Discrepancies from hotel description included: Breakfast was not buffet but ordered from menu; no free area shuttle. Make sure you have enough VND to check out. Hotel does not accept credit card for payment because they don't have credit card machines. Staff was friendly and helpful over all. Only one person spoke fluent English and other staff all relied on her. Misquoted the price for the private car to the airport. We were told that it costs 200k VND per vehicle but it was US$20 (457k VND) when we signed the receipt.
Comment from Hotel Management
May 7, 2017 by Nhi Nhi Team, Hotel Management
Dear Guest Thank you for a review about your stay at Nhi Nhi hotel. We are so disappointed that your experience was not what we committed to our service and our hotel condition. On the other hand, we take your comment serious, so please rest assured that your comment will pass it to our management team. Once again, thank you for staying with us and look forward welcoming you again to allow another chance to prove you about our service and our improvement. Best Regards, Nhi Nhi team