Ratings based on 433 Verified Reviews

4.5 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Relaxing hotel

Posted Sep 15, 2017
We had a wonderful stay at this hotel. Rooms were clean and comfortable. Poolside was relaxing. There was variation in the daily breakfast buffet. Great location close to old town and the night market. Easy to get around on foot or using the hotel bikes. We also enjoyed their private beach. However, the shuttle bus could run more often and into the evening, so that guests can stay to enjoy a seafood dinner by the beach without worrying about how to get back. Staff were lovely and friendly, some would even go out of their way to help. We would visit again.
Comment from Hotel Management
Sep 15, 2017 by Hue Pham (Ms.) Sales Executive, Hotel Management
Dear valued customer, Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful feedback and will take this as an encouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest! Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Perfect honeymoon

Posted Sep 4, 2017
Where do you start. From the moment we arrived we where made to feel welcome. The staff are very friendly and polite the food was very good and the pool was great. Enjoyed several evening sat in the pool at the bar. Great value for money. Would definetly stay there again.
Comment from Hotel Management
Sep 12, 2017 by Pham Thi Thanh Hue (Ms.) Sales Executive, Hotel Management
Dear Mr. Michael, Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful feedback and will take this as an encouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest! Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Lovely hotel in great location

Posted Aug 27, 2017
Lovely hotel with great family atmosphere. Room, ensuite and plunge pool were perfect for our 5 day stay in Hoi An. Short walk to night market, old town and restaurants. Delightful !!
Comment from Hotel Management
Aug 28, 2017 by Hue Pham (Ms.) Sales Executive, Hotel Management
Dear Mr. John, Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful feedback and will take this as an encouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest! Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver , Colorado

Close to night market

Posted Aug 25, 2017
I got upgraded to a villa, nice room except my was far away and little dark. I was nervous for a little when get back to my room after dark, the room AC was very weak, we turned it low but was not very comfortable, the buffet very limited and not a lot selection, oh they served instant pho noodles which was very bad service and no respect to your guests.
Comment from Hotel Management
Aug 30, 2017 by Hue Pham (Ms) - Sales Executive, Hotel Management
Dear Ms. Ann, Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful feedback and will take this as an encouragement to make further effort to improve and prove more. Further to the cons, we are sorry for the inconvenience caused and most grateful if we could hear from you at the spot, then we could make it better for your stay. All in all, we would like to take all your comment into our serious consideration for improvement. Wish you all the best and hope to welcome you back at soonest! Best regards.
4 out of 5
by A verified traveler

best of both worlds

Posted Aug 17, 2017 on Hotels
the hotel was very easy to find and walk to Hoi an town. the pools were not very deep so the water heated up quickly in the sun, so they weren't very refreshing to swim in from 12-6pm. the free bicycles were great.
Comment from Hotel Management
Aug 21, 2017
Dear valued customer, Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful feedback and will take this as an encouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest! Best regards. Hue Pham (Ms.) Sales Executive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth WA

Perfect location.

Posted Aug 12, 2017
Pros: Location and the great pool
My wife and I stayed here for 9 nights, we loved the fact that it Is within walking distance to the Night Markets, the Ancient town and lots of great places to eat. The hotel grounds are perfect with great views to the river and a perfect pool, the rooms are spacious although we found the bed to be a little firm but this was no big deal. The buffet breakfast is satisfactory with an omelette bar to cater for most choices, the staff are all wonderful and very friendly and helpful. Would we stay here again? Most definitely....loved every minute of our stay.
Comment from Hotel Management
Aug 14, 2017 by Hue Pham (Ms.) Sales Executive., Hotel Management
Dear Mr. Mick, Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful feedback and will take this as an encouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest! Best regards.
5 out of 5
by Glenda

Great location, friendly helpful staff, loved it.

Posted Aug 10, 2017 on Hotels
The service was excellent and staff were very friendly and helpful. The location is fantastic; walking distance to sights and restaurants. The bed was a little hard, but everything else was fantastic. Loved our time there!
Comment from Hotel Management
Aug 14, 2017
Dear valued customer, Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful feedback and will take this as an encouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest! Best regards. Hue Pham (Ms.) Sales Executive.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great Hotel

Posted Aug 7, 2017
Pros: Price. Location, Pool
Cons: Bathroom bath/shower continually put copious amounts of water on the floor.
Great Hotel, well priced for the quality and location. Great pool and pool bar with some great happy hour deals. Short walk to all the main attractions. Would definitely go back
Comment from Hotel Management
Aug 14, 2017 by Hue Pham (Ms.) Sales Executive, Hotel Management
Dear Mr. Steve, Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful feedback and will take this as an encouragement to make further effort to improve and prove more. Wish you all the best and hope to welcome you back at soonest! Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from tasmania australia

Fantastic hotel walking distance to town

Posted Jul 25, 2017 on Wotif
Really great location 2 minute walk to market and shops. Can't recommend highly enough - stsff were helpful and polite. Room was lovely. Free bike hire a bonus. Restaurant was extensive and very well priced. We had a hot stone massage here too in the spa - unbelievable!!! Great place to stay
Comment from Hotel Management
Jul 29, 2017 by Alistair Quibuyen, Hotel Management
Thank you for staying with us. It is our pleasure to be of service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 24, 2017
Pros: Pool and having private beach - breakfast exceptional
Cons: Check in process as indicated above
Location: great central location
Except for check in, every aspect of the hotel was exceptional. The only issue with check in was that we were able to check in early but needed to come back in 1/2 hour before this could happen. This was no problem, we came back to be told it would be another 1/2 hour. Given the expectations of this type of hotel, they could have just said come back in an hour which would have given us the opportunity to actually do something during this time rather than wait around.
Comment from Hotel Management
Jul 31, 2017 by Hue Pham (Ms.) Sales Executive., Hotel Management
Dear valued customer, Warmest greetings from Hoi An Silk Marina Resort and Spa! We do appreciate your wonderful feedback and will take this as an encouragement to make further effort to improve and prove more. Further to the cons, we do apology for the inconvenience caused that often occurs during peak season. Wish you all the best and hope to welcome you back at soonest! Best regards.