Ratings based on 196 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous hotel between beach and ancient town

Posted Oct 8, 2017
Pros: Everything
Ho An Trails offers the perfect mix of resort, city and beach. The property allows you to relax while surrounded with trees, large swimming pool and interesting architecture. Outside,they supply bikes and a free shuttle bus. We loved our four night stay. Minh and Vinh at the front desk were very knowlegable and always happy to help. They made our trip special.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Magical little place

Posted Sep 10, 2017
Pros: The pool and hotel grounds. Rooms were big and tradiotional.
Cons: The shower put water everwhere as there is no door or curtain on the shower.
Location: Not much nearby but cheap taxi into town.
Stayed here for 4 nights with family. Rooms were spacious. We were on the upper levels with a pool view. The pool was great and the hotel grounds lit up into a magical place in the evenings. The tropical palm trees were a great addition to the ambience of the hotel. The air conditioner was powerful enough to cool the room down, bfast was ok and staff were very friendly.
Comment from Hotel Management
Sep 16, 2017 by Thinh Vo, Hotel Management
Dear Emz, Thank you for staying with us. We are happy to know you satisfy an overall service. We will put your worrying regarding that the shower should have a curtain to get it separated. Thank you for your feedback and we look to welcome you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Nice and close to town as well as beach

Posted Aug 24, 2017 on Wotif
Great staff and facilities. Close to town and beach
5 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

Excellent hotel

Posted Aug 14, 2017 on Ebookers
Hotel was amazing. Rooms were very clean, air conditioned and modern. The pool and pool bar were very nice and the hotel facilities such as shuttle bus, free bicycle hire and options of cooking classes and lantern making classes were very convenient! I would definitely recommend a friend to stay here!!
Comment from Hotel Management
Sep 16, 2017 by Thinh Vo, Hotel Management
Hello Ciara, Thank you so much for staying with Hoi An Trails. We are very happy to know that you totally satisfy staying here and your kind words will boost us and let us know our efforts do not go unnoticed. Thank you and hope to welcome you again soon Thank you
4 out of 5
by BYUNGCHAN

I will visit again if I stay in Hoi an

Posted Aug 11, 2017 on Hotels
nice pool. great breakfast. local area is approachable with bike or bicycle
5 out of 5
by Mia

We love this place

Posted Aug 1, 2017 on Hotels
We really loved this place. We will come back for sure. Nothing bad to say
5 out of 5
by A verified traveler

Nice garden, nice pool area,

Posted Mar 18, 2017 on Hotels
Friendly staff, older hotel with character and a nice garden surrounding each building. Bring your mosquito protection. Lighting in rooms is not very bright so rooms can feel a bit dark, but we got used to it. Lovely pool area, not many sun beds if there were a lot of people, however it was quiet when we were there and was enjoyable. Breakfast was fine. I did not like the foam mattress topper as it made the bed very hot and sticky at night. We also ate at the bar and enjoyed the food. Overall a nice stay, with shuttle bus to town and beach. We preferred the pool to the beach.
Comment from Hotel Management
Jun 5, 2017
Dear Value Guest, We would like to thank you for staying with Hoi An Trails Resort & Spa. It gave us a pleasure to have served you and nothing is more valuable than receving your feedback. We understand your concern regarding to the room lighting and the mattress topper. We will bring all these to our attention and improve it. Also, we are very pleased to know that you love the pool and enjoy the breakfast. On behalf of the Resort, We would like to welcome you again soon and arrange your next stay in Hoi An. Kind regards, Thinh Vo - Guest Services Manager
1 out of 5
by GARY

excellent place!

Posted Feb 15, 2017 on Hotels
My wife and I had a lovely stay at Hoi An Trails, the facility was tropical and the staff were excellent especially Minh and Toi!
Comment from Hotel Management
Mar 11, 2017
Dear GARY, Greetings from Hoi An Trails Resort & Spa, Thank you for our lovely comment to our Minh and Toi at front desk, we remember you well and really look forward to seeing you back at the Resort. In additional, we need your support to adjust the review score which i believe you are not aware of (1 out of 5) Have a good day.
5 out of 5
by shannon

This traveler left a rating score only Posted Feb 10, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Our second visit

Posted Oct 4, 2016
Pros: The rooms are very large with a lounge area and balcony
Cons: The roman blinds leave gaps in the windows which can affect privacy in ground floor rooms.
This was our second trip to Hoi An and we chose to stay at Hoi An trails for a second time. The staff are friendly and helpful and the rooms are large and spacious.
Comment from Hotel Management
Mar 11, 2017 by Reservation Team, Hotel Management
Dear Lorraine, One behalf of Hoi An Trails. Thank you very much for your nice feedback.