Ratings based on 509 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jan 25, 2017
Rooms are extremely small and tight, old furniture
5 out of 5
Recommended
for Everyone
by A verified traveler

Dated exterior doesn't match awesome interior.

Posted Dec 27, 2016
The location is not so "downtown" as the name suggests, but we had a comfortable stay and would visit again. Parking was simple and easy. The room was fantastic: clean and spacious. I loved the large sofa chair. I actually ended up taking a long nap on it in the afternoon, so fellow short people- look forward to that. The sink is separated from the toilet/shower area, which is convenient for couples and families.
Comment from Hotel Management
Dec 27, 2016 by Adam, Hotel Management
Thank you for taking the time to review our hotel. We are pleased that our accommodations met your needs. Have a great rest of 2016!
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Good for a night

Posted Dec 6, 2016
One night stay, nice room but thin walls. I could clearly hear my next door neighbor, hotel close to downtown.
Comment from Hotel Management
Dec 8, 2016 by Adam, Hotel Management
Thank you so much for taking the time to provide us with some feedback about your stay with us! Sorry to hear that you had some noisy neighbors. wish we had a volume control over others right? Please let us know if we can be of any further assistance, and have a happy holiday season.
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you Kindly!
4 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, CA

A pleasurable business stay.

Posted Nov 21, 2016
If you're looking for a fancy night stay, this hotel isnt for you. If you're like me, and business travel is a necessity to your life, this hotel is for those likely to be looking for a comfort winding down stay. I recommend this establishment for those entrepreneurs and business travelers to stay a night. Morning breakfast staff could use some help staying at their stations to tend to a client. Not to mention, make sure tables are cleared of leftover plates from previous guests. overall I give this hotel a 3.5 star rating.
Comment from Hotel Management
Dec 6, 2016 by Adam, Hotel Management
Hi There, Thanks for taking the time to provide a little insight on your stay with us! Your comments have not fallen on deaf ears, and we will bring this up with our staff. Thanks again!
5 out of 5
by A verified traveler

Nice Place to Stay

Posted Nov 19, 2016 on Hotels
We were very satisfied. The night clerk Antonio (I believe that was his name) was very welcoming after an almost 12 hour drive. Very helpful, welcoming, and didn't mind repeating directions when my brain was mush.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
HI There, Thanks for giving us some feedback on your journey, and I'm sure Antonio will be pleased to hear your kind words. Have a great day!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, Problems w/ Booking

Posted Nov 16, 2016 on Orbitz
Pros: The room, pool area, and cafe were great! The waitress in the cafe was very nice. Good service!
Cons: We wanted a King, got 2 queens. They didn't give us our breakfast vouchers at checkin, so we paid for breakfast. Afterwards, we found out that we were entitled to vouchers. They said they would reimburse us, but we never saw a receipt to verify this. They said you email the receipt, but we haven't received it yet.
Location: The Mission Inn and lots of restaurants are a short drive away.
Comment from Hotel Management
Nov 18, 2016 by Adam, Hotel Management
Thank you for your feedback, I will be contacting you privately to correct any billing issues you might have had while with us. Talk soon!
1 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
HI There, We are sorry that we didn't meet your expectations during your staff. I would love to hear about your experience. Please feel free to reach out so we can correct any outstanding issues that you might have had while with us.
4 out of 5
by A verified traveler

Convenient stay

Posted Nov 2, 2016 on Hotels
The room was comfortable. The staff was great. Would stay here again.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for your feekback. Have a great day!
4 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Hi, I wanted to take a moment to thank you for taking the time to give us some feedback on your experience with us! Enjoy the holiday season! -Adam