I don’t even know where to start. My friend and I booked this hotel in advance for an event, but it turned into one of the worst experiences ever. When we arrived, there were 10 to 20 people in the parking lot clearly using drugs and wandering around. It felt unsafe. The key cards for our room didn’t work, so we went up and down three flights of stairs with all our luggage multiple times. The bathroom was filthy, the toilet didn’t flush, and the phone only worked through the hotel line. When we called, the staff said no one could fix it. Later that night, the key cards stopped working again and the door jammed. The front desk worker refused to help until we begged. He made himself a new card, deactivated ours, and left. When we went to get food and came back, he was gone, nowhere to be found. We were locked out all night and forced to sleep in my car surrounded by people doing drugs. The next morning another employee was shocked to hear what happened and said the man working overnight actually lives there. She tried to move us, but the new room was filled with roaches and spiders on the floor and walls. We asked for a refund, but they said we’d have to contact the third-party site. I have never felt so unsafe, disgusted, and disrespected. If I could give this place negative stars, I would. Absolutely unacceptable.