Lobby

Reviews of Econo Lodge Moreno Valley

2 out of 5
Econo Lodge Moreno Valley
24412 Sunnymead Blvd, Moreno Valley, CA

Reviews

5.6
Rating 10 - Excellent. 63 out of 421 reviews" "
Rating 8 - Good. 81 out of 421 reviews" "
Rating 6 - Okay. 71 out of 421 reviews" "
Rating 4 - Poor. 79 out of 421 reviews" "
Rating 2 - Terrible. 127 out of 421 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monique

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Hello Monique,Thanks for staying with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Only negative i can say is the shower head was crappy..
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Eddie,Thank you for your feedback regarding the shower head. We appreciate your input and will make sure to address this with our maintenance team.

10/10 Excellent

daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Feb 2, 2024
Hello daryl,We are thrilled to hear that you had such a wonderful experience at our hotel! We strive to provide exceptional service to all of our guests, and we're glad that we exceeded your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back again soon!

2/10 Terrible

Nyisha

Stayed 2 nights in Jan 2024
Response from Manager on Mar 22, 2024
Hello Nyisha, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.

6/10 Okay

Terrance

Traveled with family
Was a busy place but convenient
Stayed 2 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello Terrance, Thank you for choosing our hotel during your visit! We appreciate your feedback and are glad to hear that you found our location convenient. Should you have any further comments or suggestions, please feel free to reach out to our management directly. We hope to have the opportunity to welcome you back in the future!

2/10 Terrible

Anita

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The whole weekend was a nightmare! Ppl above us were up all night walking back and forth, and moving items. Told Mac at the front desk but he was rude and very unprofessional! A phone call was made and I went in to let him know as well and his comment to me if I didn’t like it I can leave and get reimbursed! He was checking other guests when he said this to me! Highly dissatisfied with the situation. Bro je mirror door looked like someone was trying to break in. Chipping by the lock. Bedspread had holes in it. Thin blankets as if they were 10 plus years old. I’m still waiting for manager to contact me on getting reimbursement for all the stress of the noise. I came from out of town to visit with my dad at riverside national cemetery. Had if I was lucky maybe four hours sleep this weekend. I definitely would not recommend this property. I do plan on reporting this property to health district. It needs to be cleaned up.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 31, 2024
Hello Anita, I'm sorry to hear about the experience you had at our hotel. We apologize for any inconvenience caused by the noise disturbances during your stay, and we'll make sure to address this issue with our staff. Regarding the condition of your room, we appreciate your feedback and will share this with our housekeeping team for improvement. We understand your frustration, however, reimbursement requests should be directed to our management team. We value your opinion and will use it to enhance our service. Thank you for bringing this to our attention.

2/10 Terrible

Maria

Disliked: Cleanliness
Duty towels duty floor room not ready when front desk gave me the key phone didn't work
Stayed 1 night in Jan 2024
Response from Manager on Jan 29, 2024
Hello Maria,We apologize for the inconveniences you experienced during your stay. Please know that we truly value your feedback and will address these concerns with our team. We are committed to providing a seamless experience for our guests and appreciate your understanding.

10/10 Excellent

Addison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the bathroom. I got a 1 king bed for a night and the bathtub was huge and the water was hot. Very impressed.
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Addison,Thank you for taking the time to share your positive feedback about our hotel bathroom. We're thrilled to hear that you loved the size of the bathtub and that the water was hot during your stay. Your satisfaction is our utmost priority and we're delighted that we were able to impress you with this aspect of your stay.

6/10 Okay

Yuris

Business traveler
Liked: Staff & service, room comfort
During my stay, there was lots of screaming in the middle of the night . No staff or security was seen at all to stop the issue . I couldn’t rest . Thanks , Yuris G
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Yuris,Thank you for bringing this to our attention, Yuris. We apologize for any disturbance you experienced during your stay. We strive to provide a comfortable and peaceful environment for all our guests. We encourage you to reach out to our management team directly to further discuss your concerns.

2/10 Terrible

Enolia

Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Enolia, We apologize if your recent stay did not meet your expectations. We encourage you to contact our hotel directly so that we may address any specific concerns you may have had during your time with us.

8/10 Good

Enolia

Traveled with partner
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Enolia, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good in between stay
Just what i needed. A good nights sleep.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Larry,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a restful night's sleep with us. Your comfort and satisfaction are our top priorities, and we hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Monica

Traveled with partner
Disliked: Amenities
fire alarm went off at 3am both nights . It was not a peaceful place to stay. I will never stay here again.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Monica, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the fire alarm. Our team takes the safety of our guests seriously and the alarms may have been triggered by a false alarm. We appreciate your feedback and will use it to improve our service.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Overnight very clean efficient and quality experience Would use again
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Jennifer,Thank you for choosing to stay with us and for sharing your positive feedback. We are delighted to hear that you had a very clean, efficient, and quality experience during your stay. We appreciate your kind words and would be thrilled to welcome you back in the future.

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean. The staff were nice. The area felt relatively safe. I would recommend staying here for the price. What
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello William,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel room clean and that our staff provided you with a nice experience. It's also great to know that you felt safe in the area. We appreciate your recommendation and hope to welcome you back in the future.

2/10 Terrible

Elizabeth

Traveled with pets, Traveled with family
Disliked: Amenities
Awful place to stay. Area is very scary and shady and the owner came knocking at my door late at night
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Elizabeth, We apologize for any concerns you may have had during your stay. The safety and comfort of our guests are our top priorities and we take such matters seriously. We encourage you to contact our management team directly to discuss your experience in further detail.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Wont go back
Bed was terrible, large gap under door. Tp is cheap.not enough pillows. Hairs on sheets. Tv didnt turn on with remote. Customer service was great!
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Dear Guest,Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. We appreciate your kind words about our customer service. We value your input and will address the issues you mentioned to ensure a better experience for future guests.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wallet stolen by staff
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Eric, We're sorry to hear that you had a less than satisfactory experience during your stay with us. We would appreciate it if you could kindly reach out to us directly with any specific feedback so that we can address the issues you encountered. We value your input and would like to ensure that we improve our services for future guests.

6/10 Okay

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Victor, We appreciate you choosing our hotel for your stay. Should you have any specific feedback that you would like to share regarding your experience, we kindly ask you to reach out to us directly. We value our guests' input and always strive to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Silvia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Silvia,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience and gave us a perfect rating. We appreciate your support and hope to welcome you back again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Cant beat the price
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello James,Thank you for your feedback! We appreciate you choosing our hotel based on our reasonable rates. We strive to provide value for our guests and are glad that our pricing met your expectations. If you have any further comments or concerns, please don't hesitate to contact our management team.

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Vladimir,Thank you for choosing our hotel for your recent stay. We are delighted to know that you had a wonderful experience with us. Should you have any suggestions or if there's anything else we can do to enhance your future visits, please feel free to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Tanya,Thank you for choosing our hotel for your stay! We are thrilled that you had such a fantastic experience with us. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Alex

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
We had hair in our sheets and requested them to be changed. The other set had hair too.
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Alex, We apologize for any inconveniences you experienced during your stay. Cleanliness and guest satisfaction are our top priorities, and we regret that we fell short on this occasion. Please be assured that we have shared your feedback with our housekeeping team to ensure this is addressed and does not happen again in the future. We appreciate your valuable feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Silvia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Silvia,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

2/10 Terrible

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Tanya, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

Frank Hardy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet was clogged when we arrived and full of paper and water, stuff was arrogant and unkind.
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Frank Hardy,We apologize for any inconvenience you experienced during your stay. Our team strives to provide excellent service and we are disappointed to hear about your encounter with our staff. We appreciate your feedback and will address this internally. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Elianeth

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were in poor condition room smelled like smoke..
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Elianeth,Thank you for sharing your feedback regarding the condition and smell of the room. We apologize for any inconvenience caused during your stay. Rest assured, we will take your comments into consideration as we strive to improve our guests' experience.

4/10 Poor

Sean

Stayed 1 night in Oct 2023
Response from Manager on Nov 26, 2023
Hello Sean,We apologize for any inconvenience you may have experienced during your stay at our hotel. We would greatly appreciate it if you could reach out to us directly with any feedback you may have so that we can address and improve upon any issues you encountered.

2/10 Terrible

Krysta

Traveled with partner
Disliked: Staff & service, property conditions & facilities
This is by far the worst hotel you could stay at. At first, my partner was given the wrong room, and then when he got to his room, again was not what we reserved, he noticed how dirty it was, the bedding wasn’t clean, and the blanket had cigarette holes in it. Upon switching rooms we were given what we did not pay for. And it was again unkept and quite frankly the rooms are just falling apart. I will be requesting a refund as this property was not what they are displaying, and quite frankly over priced. I would not recommend you staying here unless you don’t care about hygiene or safe conditions.
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Krysta,We apologize for any inconvenience you experienced during your stay. We are sorry to hear about the issues with the room assignments and cleanliness. We strive to provide a clean and comfortable environment for all our guests. Please kindly note that we recommend guests to reach out to our management team directly to address any concerns or request a refund. We appreciate your feedback as it helps us improve our services. Thank you for your understanding.

8/10 Good

Ricardo

Stayed 1 night in Oct 2023
Response from Manager on Nov 18, 2023
Hello Ricardo,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The beds were old and made all kinds of noises the Hotel has not done any renovations. They had no non smoking until i threaten to get my money back.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Carlos, I apologize for any inconvenience caused by the conditions of the beds. We strive to provide a comfortable and updated experience for our guests. Our non-smoking policy is strictly enforced, and I'm glad we were able to find a suitable solution for you.

4/10 Poor

Elva

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room i got wasn't clean! It was horrible will never stay there again
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Elva, We apologize for any inconvenience caused by the cleanliness issue. Please rest assured that we prioritize cleanliness and your feedback will be shared with our housekeeping team for immediate improvement. Thank you for bringing this to our attention.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great serves was friendly and great didn’t rush us out when it came to check out will be coming back
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Jessica,Thank you for your kind review! We take pride in providing friendly service and ensuring a comfortable stay. We look forward to welcoming you back soon.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it from Moreno valley it was one of the better motels
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello James,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello John,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Tanya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Tanya,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Lourdine

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Toilet was dirty, curtains dirty
Stayed 2 nights in Sep 2023
Response from Manager on Sep 10, 2023
Hello Lourdine,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Terrible

Patrick

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Homeless
My first night I got off work at 3:30am in the morning sat. And I could not get into my room because homeless man broke into my room while I was at work and removed all my things and placed the outside the door.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 6, 2023
Hello Patrick, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Poor

Nayeli

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Nayeli, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Samantha

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Hello Samantha,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Erika

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I’m not one to write reviews but this room by far has been the worst. Right when we arrived the room had an odd smell and as we went into the restroom it smelled worst. We had to give a $60 deposit and it has not been returned and it was now posted on my bank account and we left the room clean and nothing was broken. Save your self the trouble do not book here.
Response from Manager on Aug 4, 2023
Hello Erika,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were there for 2 nights. The hotel in general need some maintenance, some of the blinds were broken, sting smell of cigarettes and pot, the walls were very dirty, microwave very dirty. I will point out that the beds were comfortable and the bathroom very clean although the towels had a lot of lint. The price for the room was not cheap. I’ve stayed in other hotels a lot nicer and cleaner for less of what we paid. Also AC worked well for the 107 degrees.
Stayed 2 nights in Jul 2023
Response from Manager on Aug 3, 2023
Hello Guest, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

4/10 Poor

Jesús Eduardo Hernández

Stayed 2 nights in Jul 2023
Response from Manager on Aug 1, 2023
Hello Jesᅢᄎs Eduardo Hernᅢᄀndez, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 12, 2023
Hello Michael,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Hello Edith,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Aracely

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Omg room smells not clean so disgusting
Stayed 1 night in Jun 2023
Response from Manager on Jun 25, 2023
Hello Aracely,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Say

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Manager on Jun 16, 2023
Hello Say,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 Poor

Guillermo

Stayed 1 night in May 2023
Response from Manager on Jun 1, 2023
Hello Guillermo,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
I travel with my husband who is handicap and I was given a second floor room because they don’t have 2 beds on the first floor. Only on the smoking side which ofcourse I could not accept. TV didn’t work, the area is definitely not family friendly. They have limited parking so I hd to park next to a dumper on a fire lane.
Stayed 1 night in May 2023
Response from Manager on Jun 1, 2023
Dear Guest,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear about the service failures that you experienced. We would love to have you back to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.