Double Room, 2 Double Beds | In-room safe, desk, soundproofing, iron/ironing board
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Reviews of Howard Johnson by Wyndham Norco

2.5 out of 5
Howard Johnson by Wyndham Norco
1695 Hamner Ave, Norco, CA

Reviews

7.2

Good

Rating 10 - Excellent. 252 out of 863 reviews" "
Rating 8 - Good. 244 out of 863 reviews" "
Rating 6 - Okay. 178 out of 863 reviews" "
Rating 4 - Poor. 100 out of 863 reviews" "
Rating 2 - Terrible. 89 out of 863 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Apr 2024

4/10 Poor

James

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Cable was awful, kept glitching out and losing connection. Hot tub was not warmed up, just as cold as the pool. Rooms were clean enough but toilet barely flushed and some things were just dingey. They also came in to clean our room day of check out at 8am even though check out wasn’t until 10/11 and we had not checked out.
Stayed 2 nights in Mar 2024

4/10 Poor

Teresa

Liked: Staff & service
Disliked: Property conditions & facilities
Why would Wyndham put their name on this property? Guess the club music pounding throughout the night, shaking the building was not the property’s fault but the “breakfast” is terrible and no way should have paid $184 for the night.
Stayed 1 night in Mar 2024

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
Paid for a King and I got 2 queens. TV did not work properly and iron board was broken
Stayed 1 night in Mar 2024

2/10 Terrible

Oscar

Disliked: Cleanliness, staff & service
I didn't even get to check in Israel at the front office said I had to cancel unless I paid cash again
Stayed 1 night in Mar 2024
Response from smit on Mar 22, 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Norco. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Here at Howard Johnson, we continuously strive to meet your needs and expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely, Smit PatelGeneral Manager Howard Johnson Norco howardjohnson1695@gmail.com 951-278-8886

6/10 Okay

Rico

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There are people living there making it pretty run down. Wasn't much for a breakfast either. Rooms were clean.
Stayed 2 nights in Feb 2024

4/10 Poor

Melinda

Traveled with family
Disliked: Cleanliness, staff & service
The front desk wasn't helpful with information. The key cards had to be reactivated twice during a 3 day stay. Housekeeping brought towels only. The bathroom wasn't cleaned, the carpet wasn't vacuumed and the bed wasn't made during my stay.
Stayed 3 nights in Feb 2024
Response from smit on Mar 22, 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Norco. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Here at Howard Johnson, we continuously strive to meet your needs and expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely, Smit PatelGeneral Manager Howard Johnson Norco howardjohnson1695@gmail.com 951-278-8886

4/10 Poor

nathan

Traveled with family and small children
Disliked: Cleanliness, amenities
If you don’t Olán in staying inside all day it might be ok, old furniture, no stopper for bath tube, spider, limited towels and blankets even with kids, breakfast also extremely small, only hot option was toast.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Smit on Mar 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely, Smit PatelGeneral Manager Howard Johnson Norco howardjohnson1695@gmail.com 951-278-8886

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area is quiet and there are some fast food places nearby
Stayed 1 night in Feb 2024
Response from smit on Mar 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely, Smit PatelGeneral Manager Howard Johnson Norco howardjohnson1695@gmail.com 951-278-8886

8/10 Good

Susan, Skokie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

judith

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was quiet and the staff was pleasant. The hotel needs some upgrades especially on the stairs leading up to the rooms on the second floor. The bathroom needs some extra scrub especially around the toilet and bathroom.
Stayed 1 night in Jan 2024
Response from smit on Mar 22, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely, Smit PatelGeneral Manager Howard Johnson Norco howardjohnson1695@gmail.com 951-278-8886

4/10 Poor

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Multiple cracked paint locations. TV didn’t work. Hair dryer wouldn’t stay in its cradle. Room lamp wouldn’t turn on. Room needed major upgrading.
Stayed 1 night in Jan 2024
Response from smit on Mar 22, 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Norco. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Here at Howard Johnson, we continuously strive to meet your needs and expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely, Smit PatelGeneral Manager Howard Johnson Norco howardjohnson1695@gmail.com 951-278-8886

6/10 Okay

Rogelio

Stayed 2 nights in Jan 2024

6/10 Okay

ramiro

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Mark

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Typical family owned business means trying to upgrade and repair themselves shows as non professional with appearance of dirty.
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Stan

Disliked: Property conditions & facilities
The property needs to be updated It’s old The are newer nicer places close by I would not stay here again
Stayed 1 night in Dec 2023

6/10 Okay

Claudia

Traveled with family
Mini holiday vacay
Good service, clean and staff was friendly, house keeping was nice and attentive. The only Down side it was too noisy outside you can hear the freeway and the breakfast was just ok not much to choose from just a grab and go.
Stayed 1 night in Dec 2023

10/10 Excellent

Katherine

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Josue

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Luz

8/10 Good

Nader

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Don

Business traveler
Liked: Cleanliness, staff & service
Would stay again
Stayed 3 nights in Nov 2023

4/10 Poor

Lindsay

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were wires hanging from the ceiling where the smoke detectors was supposed to be. I alerted the front desk and was told a manager would come by my room…no one did.
Stayed 4 nights in Nov 2023

6/10 Okay

Annette

Traveled with group
Disliked: Amenities
The continental breakfast was OK. The muffins were brick hard no knives. There was what looked like ketsup sqirted on the ceiling in the room.
Stayed 1 night in Dec 2023

6/10 Okay

Celeste

Stayed 2 nights in Nov 2023

6/10 Okay

Margaret

Traveled with partner
Liked: Cleanliness, staff & service
Clean. Friendly staff
Stayed 4 nights in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming and friendly and the breakfast buffet was surprisingly good. I loved how quiet and comfortable the hotel was. The rooms were big and the bed was comfortable. I would definitely stay again if I were staying in the Oceanside or Carlsbad area.
Stayed 1 night in Nov 2023

4/10 Poor

Stephanie

Stayed 3 nights in Aug 2023

10/10 Excellent

Carly

Traveled with partner
Liked: Cleanliness, staff & service
We intentionally chose this hotel because of it's proximity to family. It was affordable and pleasant for our quick little trip.
Stayed 4 nights in Nov 2023

4/10 Poor

Nat

Traveled with family
Disliked: Amenities, property conditions & facilities
Room had roaches, unit somehow dirty. Speeding cars late at night and the sound of what it look like gun shots at 1am.
Stayed 1 night in Nov 2023

6/10 Okay

Ronald E

Liked: Staff & service
Disliked: Property conditions & facilities
The old adage. You get what you pay for, Very noisy right next to the freeway, second floor is right at freeway level. Room and bathroom could be cleaner with a little effort. No continental breakfast as listed, only coffee and hot water. The staff was very helpful. As I was coming from out of the country. I had amazon items sent there, items I can not get in my country. Hey stored them until I arrived
Stayed 2 nights in Oct 2023

2/10 Terrible

Fernando

Stayed 2 nights in Sep 2023

2/10 Terrible

PATRICIA

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I went to lobby at 8:30 For breakfast as it is included They were out of milk for cereal Ask the person in front desk His reply was we rsn out of milk and we have no more
Stayed 1 night in Oct 2023

10/10 Excellent

Noe

Stayed 1 night in Oct 2023

4/10 Poor

Rebekah

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Howard Johnson’s room
I was not happy with Howard Johnson. The room had a lot of broken things, but it needs a lot of work. I will say it was clean, but that is all.
Stayed 1 night in Oct 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel, always stay here when ion Norco
Stayed 1 night in Oct 2023

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Sep 2023

8/10 Good

Katherine

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Henry, Torrance

Liked: Staff & service, amenities
The sink had a crack in the middle and the bathtub valve is old and needs a replacement. It does not hold water and I couldn't take a hot bath because water keeps leaking. TV programs suck, they only show old movies. Other than that everything else was good.
Stayed 1 night in Sep 2023

2/10 Terrible

Melody

Stayed 2 nights in Sep 2023

4/10 Poor

Ramoutily-yama

Disliked: Staff & service, amenities, property conditions & facilities
I regret to inform you that during my recent stay at the hotel, I experienced multiple issues which compromised the quality of my experience. Despite the hotel's claim of offering breakfast, I was disappointed to find that the breakfast machine was out of order for the first two days of my stay. Additionally, the sink in my bathroom was visibly cracked, the TV and air conditioning unit were non-functional, and on the day of my departure, I encountered an unpleasant situation while attempting to avail myself of the offered breakfast. To my dismay, the breakfast options provided included oatmeal without any available bowls, as well as expired yogurts and other food items. It is crucial to emphasize that such unsanitary practices not only pose health risks but also infringe upon the safety of guests. I am hopeful that these concerns will be addressed promptly to prevent future guests from encountering similar inconveniences. It is imperative that the hotel takes immediate action to rectify these issues and ensure that its advertised amenities are indeed operational and safe for the guests' use.
Stayed 3 nights in Sep 2023

6/10 Okay

Blanca G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Juana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very good service but the bathroom is very dirty and in poor condition
Stayed 1 night in Sep 2023

6/10 Okay

Humberto

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
If you just want to stay there for a night and leave the next morning, then you’ll get what you paid for.
Stayed 1 night in Aug 2023