Ratings based on 24 Verified Reviews

2.2 out of 5
38% of guests recommend
2.4 Room cleanliness
2.7 Service & staff
2.2 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from norco

Transition sold home wait escrow close new home

Posted Jan 26, 2017
Pros: convenience to everything. Helpfulness in finding places
Location: Lots of eating and entertainment
Clean rooms courteous office and house keeping Pleasant stay while waiting
Comment from Hotel Management
Feb 1, 2017 by Manager, Hotel Management
Thank you for taking the time to rate our hotel and for giving us your feedback. I am pleased to hear that you had a great stay with us. We will do our best to make your next visit another good experience. Kind regards.
1 out of 5
by A verified traveler from US

SLUM

Posted Nov 22, 2016
Transients..drug dealers...all run down mattresses in the parking lot...omg They shoul condemed
Comment from Hotel Management
Dec 9, 2016 by Guest Relations Manager, Hotel Management
Dear Robin, First and foremost, we do not in any manner tolerate illegal activities in our property. I regret that you were displeased with your experience with us. Your review will be escalated for verification. I assure you that this is addressed accordingly.
1 out of 5
by A verified traveler from US

Terrible!

Posted Nov 21, 2016
Their "non smoking" room reeks of cigarettes! Guy was extremely rude at front desk! After an hour there I had to find different hotel and checked out early!
Comment from Hotel Management
Dec 9, 2016 by Guest Relations Manager, Hotel Management
Dear Martin, I apologize for the discomfort you experienced following your stay here in our hotel. Your satisfaction is very important to us, I assure you that your comment will be called to the attention of our team for reference. Our management team will carefully look into your feedback and will surely address accordingly. We hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Posted Oct 20, 2016
Pros: I like that a cheesecake factory is close by.
Cons: I didn't liked getting my sleep disrupted by people going in and out the the room directly above me all night long.
The staff seemed pleasing, but they weren't there when I came to check in. The room was fairly clean, but I could see dust on the microwave and refrigerator. The bed was comfortable, but the pillows were too small. The curtains were thick and covered the whole window, but light still got in. There was also a problem with the people in the room directly above me. There were people going in and out all night long. I could hear that they went to the car that was parked just next to mine. The car was a different car the next morning. I suspect there must have been prostitution going on, because one of the times they left was right after having sex. I'd think if they were a genuine couple that they would want to stay and enjoy the moment after having sex.
Comment from Hotel Management
Nov 4, 2016 by Guest Relations Manager, Hotel Management
Dear Bruce, I do apologize for the inconvenience you experienced following your visit here at our hotel. Your observation will be be submitted to our management for evaluation and reference. Please do call our attention on your next visit if you have concern and if you need assistance, someone from our team will attend to you promptly.
2 out of 5
Recommended
for Everyone
by A verified traveler

hard mattress nice staff

Posted Oct 9, 2016
Location: Lots of good eating options and a mall in walking distance
The hotel was exactly what I expected for the price. The only surprises were how nice the staff was and how hard the mattress was.
Comment from Hotel Management
Nov 4, 2016 by Guest Relations Manager, Hotel Management
Dear guest, we thank you for taking that time to share with us your review following your visit here at our hotel. Please know that we value your business, we will do our best to make your next visit a better experience. Kind regards.
1 out of 5
by A verified traveler

Posted Aug 2, 2016
This was the worst hotel ever from hard as rocks beds
Comment from Hotel Management
Aug 8, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I regret that you were unhappy with your experience during your stay at our hotel. Your feedback on our bed will be submitted to our management team for reference and evaluation. Feedback from guests are important to us, we will do our best to make your next visit a better experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Riverside, Ca

Nice hotel, for a comfortable stay.

Posted May 19, 2016
I needed a place to stay while in-between looking for another place to live
Comment from Hotel Management
Aug 18, 2016 by Guest Relations Manager, Hotel Management
Dear Kevin, Thanks so much for taking the time to share with us your comment following your visit here at our hotel. I am very glad that you were pleased with your experience with us. We will do our best to make your future visits another pleasant experience. Kind regards.
1 out of 5
by A verified traveler

Scary motel, didn't feel safe

Posted May 8, 2016
Felt very unsafe. Loiterers in parking lot till late at night. Loud tvs blasting all night.
Comment from Hotel Management
Aug 18, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I am very sorry to hear that you were not very pleased and felt unsafe with us. Your feedback will be sent for evaluation, I do hope we could have the opportunity to make up for the setback and serve you better in the future. Have a great day!
2 out of 5
by A verified traveler from Riverside, CA

Liars

Posted Dec 5, 2015
I'm tired of them lying to me and the bad customer service. Everytime i book and confirm one of their deluxe rooms I'm told its not available. This has happened at least five times now.
Comment from Hotel Management
Feb 11, 2016 by Guest Relations Manager, Hotel Management
Hello Hobo, I sincerely apologize for the inconvenience, I will send report and request to verify your concerns. I assure you that management will look into this matter and address accordingly. I hope you will accord us an opportunity to serve you better.
3 out of 5
by A verified traveler from Las Vegas, NV

Across the street from Kaiser Permanente

Posted Oct 29, 2015
Pros: Convenience was the main reason for our stay.
Cons: Larger and fluffier towels and new pillows would be a great improvement to this hotel.
The hotel was convenient to Kaiser Permanente being right across the street for those having medical issues. However, the noise of the streets was annoying when trying to sleep. There was also a person(s) next door that kept going in and out every 30-60 minutes to smoke and kept slamming the door all night long. Bring your own pillows. The front desk staff was very nice and helpful.
Comment from Hotel Management
Nov 7, 2015 by Guest Relations Manager, Hotel Management
Dear Herbert, Your review really means alot to me and my team. Thank you very much for elaborating our Pros and Cons so that we can learn from all of our mistakes. We only want what’s best for guests like yourself and we will be happy to discuss having larger towels and new pillows to the management. We’ll continue to be the best in terms of convenience and we hope you’ll stay with us again.