Clean bed lines, but furniture was nasty
Posted Mar 9, 2017
Arrived at hotel about 10:00pm - went to a little window (that had bars on it like a check cashing place). The guy did not speak English, so when I kept trying to inquire about the local area, and check out- he just kept ignoring me-and repeated my room number.
I think they advertised continental breakfast, and there was none. The bed was the only clean thing, but the comforter I removed because it was nasty. The carpet, I didn't dare take my shoes off. The furniture needs to be desperately replaced.
Check out was at 11am, and at 10 o'clock the front desk called me to ensure that I was leaving at 11. I said, yes, I know what time check out is.
When I went to the front desk, to return the room key, I asked if I could get a receipt and they said no, it would have to come from Expedia. I told them I had signed an invoice when I checked in, so I should be able to get a receipt- and they just looked at me like I was crazy. Will not go back here again, unless totally desperate- and then I may go the a parking lot instead. It sits in a busy shopping center, that smells like menudo or something foul. No rest- not a great part of town, but somewhat close to freeway. Maybe it's worth what we paid, but
Comment from Hotel Management
Mar 11, 2017 by Danny, Hotel Management
We apologize for your unsatisfied stay and will make sure these matters are addressed, thank you.