Our stay at Grand Hotel Del Mare
Posted Aug 27, 2014
Caveat Emptor (let the buyer be aware) room was booked was with a balcony, that you had to peer through the side to see any view, bad location. Absolutely nothing to do at hotel. Not a 5 star, as stated, more like a 3 star. Iv stayed in 5 star hotels previously and know what to expect. Receptionist needs training, especially in customer service. A customer was being served as we arrived, whilst we were waiting, the customer then left and the receptionist then stated to us "you've probably already heard me talking to the customer previously, so if you need to know anything else then let me know". It was clearly too much trouble for her to explain the benefits/amenities of the hotel that were included in our stay at the hotel. The internet connection, although free, is as slow as a snail. Balcony was not cleaned. No tea or coffee making facilities. Small bottle of water 4.5 Euro's, walk into the town is a good half an hour. If you want a hot breakfast, you have to ask, this is not made clear. Would not stay at this hotel again. We booked this hotel after reading other reviews, however, our experience was not a pleasant one. We felt that we had wasted our money on this hotel booking.