Dear Guest,Thank you for your review, your opinion is very important and sharing it gives us the opportunity to share our side as well.Unfortunately, we must disagree regarding the fact that you were following all the rules; the staff of the restaurant has politely informed you that it was not possible to have lunch at the restaurant in swimsuit and, despite your overreaction towards our employee, the restaurant staff has offered you, again politely, the possibility to move to a table of our snack bar where no dress code is required.The general manager has just reiterated a policy that was already explained to you, valid for all our guests and that has never represented a problem for those guests who are frequent visitors of luxury Hotels and therefore already used to a dress code.Lastly, we are sure that contrary to what stated in your review, you have enjoyed Royal Hotel Sanremo indeed, you have even extended your stay with an additional night and after a late check out requested by you and allowed by us free of charge, you have spent the rest of the afternoon by that “terrible” pool! Looking forward to welcoming you back to Royal Hotel Sanremo.Kindest Regards,Management Royal Hotel Sanremo

Dear Myriam, I refer to your review concerning your recent stay in July and I would like to thank you very much for the preference given to the Royal Hotel Sanremo and for taking time and trouble to share your experience. We constantly strive to meet our clients’ needs and expectations and both positive and negative comments are welcome and useful to improve our standards. I took note of the negative issues you put in evidence and I regret to learn that your stay wasn’t as you expected. At the same time, please allow me to clarify our position regarding your comments. The hotel is not “outdated” as stated in your various reviews, and it is quite unusual to book a famous historical hotel with its own style and tradition celebrating its 150th Anniversary this year, and expect an anonymous modern hotel. We devote with pleasure many efforts and passion to keep our hotel always appealing, providing our clients an exclusive and emotional experience being rewarded by their renewed preference and fidelity. Your point of view is of course legitimate, but questionable as I think in general it is rather a matter of taste and style. Referring to quality levels, please consider that our hotel has always been rated 5-star luxury and it is certified annually by the mistery guest of the “The Leading Hotels of the World” who carries out the anonymous inspection to assess compliance with the strict standards. The latest audit took place on March 2022 and everything was found to be in perfect line. It is possible, however, that sometimes, despite all our efforts, any inconvenience or trouble may always arise especially during our peak season with the maximum occupancy. Your request to have a voucher for the beach has been promptly satisfied. After that, you requested another place on the beach but, unfortunately the available vouchers were already finished. You also requested to have hotel towels at your disposal on the beach, and we promptly send one of our pool attendants to deliver them to you. Since our staff understood your disappointment, the Reception Manager took the initiative to offer free tickets for a unique performance by a famous international singer at the Ariston theatre, located at walking distance from the hotel. Your husband appreciated but declined the invitation, letting us know that on the next day you would like to leave early. It was your own decision to anticipate the departure and, as clearly specified in the reservations conditions, there is no refund for unused nights. Your comment regarding the staff goes against several positive feedbacks highlighting the kindness and courtesy of the staff, which is well trained in problem solving. I am sure that discerning readers and travellers are able to evaluate your reviews and to make their own opinion giving the right weight to your comments. Feeling confident that our position has been clarified, I would be delighted to welcome you again in the future assuring you that

Dear Myriam, I refer to your review concerning your recent stay in July and I would like to thank you very much for the preference given to the Royal Hotel Sanremo and for taking time and trouble to share your experience. We constantly strive to meet our clients’ needs and expectations and both positive and negative comments are welcome and useful to improve our standards. I took note of the negative issues you put in evidence and I regret to learn that your stay wasn’t as you expected. At the same time, please allow me to clarify our position regarding your comments. The hotel is not “outdated” as stated in your various reviews, and it is quite unusual to book a famous historical hotel with its own style and tradition celebrating its 150th Anniversary this year, and expect an anonymous modern hotel. We devote with pleasure many efforts and passion to keep our hotel always appealing, providing our clients an exclusive and emotional experience being rewarded by their renewed preference and fidelity. Your point of view is of course legitimate, but questionable as I think in general it is rather a matter of taste and style. Referring to quality levels, please consider that our hotel has always been rated 5-star luxury and it is certified annually by the mistery guest of the “The Leading Hotels of the World” who carries out the anonymous inspection to assess compliance with the strict standards. The latest audit took place on March 2022 and everything was found to be in perfect line. It is possible, however, that sometimes, despite all our efforts, any inconvenience or trouble may always arise especially during our peak season with the maximum occupancy. Your request to have a voucher for the beach has been promptly satisfied. After that, you requested another place on the beach but, unfortunately the available vouchers were already finished. You also requested to have hotel towels at your disposal on the beach, and we promptly send one of our pool attendants to deliver them to you. Since our staff understood your disappointment, the Reception Manager took the initiative to offer free tickets for a unique performance by a famous international singer at the Ariston theatre, located at walking distance from the hotel. Your husband appreciated but declined the invitation, letting us know that on the next day you would like to leave early. It was your own decision to anticipate the departure and, as clearly specified in the reservations conditions, there is no refund for unused nights. Your comment regarding the staff goes against several positive feedbacks highlighting the kindness and courtesy of the staff, which is well trained in problem solving. I am sure that discerning readers and travellers are able to evaluate your reviews and to make their own opinion giving the right weight to your comments. Feeling confident that our position has been clarified, I would be delighted to welcome you again in the future assuring you that

Dear Bjørn, Thank you very much for your time to this review. We are delighted to read that you enjoyed your stay at the Royal Hotel Sanremo. Our staff is always committed to responding to all our guests' inquiries and making your stay memorable. We look forward to seeing you again soon. Sincerely, Guest Relation Royal Hotel Sanremo

Dear Mr. Federico, Thank you very much for your time to this review. We are delighted to read that you enjoyed your stay at the Royal Hotel Sanremo. We look forward to seeing you again soon. Sincerely, Guest Relation Royal Hotel Sanremo

Dear Sandy, Thank you very much for your time and attention to this review. It is nice and gratifying to read his appreciation for our Hotel, and services. We look forward to seeing you again soon. Sincerely, Royal Hotel Sanremo

Dear Mr. James, Thank you very much for your time to this review. We are delighted to read that you enjoyed your stay at the Royal Hotel Sanremo. Our staff is always committed to responding to all our guests' inquiries and making your stay memorable. We look forward to seeing you again soon. Sincerely, Guest Relation Royal Hotel Sanremo

Dear Zenon, Thank you very much for your time and attention to this review. It is nice and gratifying to read his appreciation for our Hotel, staff and services. We work hard to make our guests feel at home, pampered and relaxed. We look forward to seeing you again soon. Sincerely, Royal Hotel Sanremo

Dear Irina, Thank you very much for your time and attention to this review. It is nice and gratifying to read his appreciation for our Hotel, staff and services. We work hard to make our guests feel at home, pampered and relaxed. We look forward to seeing you again soon. Sincerely, Royal Hotel Sanremo