Ratings based on 87 Verified Reviews

4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Dallas, Tx

Nice looking but that is about it!!

Posted Apr 19, 2017
Pros: The appreance
Cons: Look that this review. Insulate the rooms, improve cleaning staff.
Location: Walking distance from the shopping strip and the beach.
Upon check in the hotel looked very nice and secluded off (which is okay) and literally a few steps from the shopping strip. We came in about an hour early so we could not check in a little earlier like some other hotels (bummer but not a big deal). When we checked in our room was really small and did not seem cleaned. As I laid down, I noticed some stains on one of the pillows (look like blood spots or makeup spots..I don't know but ewwwwww). I called down immediately and they replaced the pillow cover promptly. As we looked around we noticed that the trash cans are so small that if you stick one bottle in each one of them, it would be full (cheap dollar store trash cans). There was also a light that was out (which you could clearly see if you turn on the lights) and the bathroom shower floor did not seem clean. To add more aggravation our room did not have a iron/ironing board and they brought it up quickly. However, as you can see from the picture below they brought a small size one that had holes in it. I am not one to be picky but if I spent my money I would at least expect a decent board. The pool was not clean and the breakfast was corn cops, boiled egg, fruit, and some other little stuff (not fulfilling). The last thing that really gave the horrible rating is that you can literally HEAR everything from the outside and other rooms. The rooms are not insulated and you can hear someone walking up the stairs, down the stairs, peeing in the next room, talking DOWN stairs.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Excellent location, beautiful place to stay!

Posted Apr 3, 2017
Pros: Clean, modern rooms with excellent service.
Cons: I wish they offered laundry service, but Lavanderia Mayalav is walking distance and is clean with great service.
Location: Excellent location with everything in walking distance.
The Acanto is right in the middle of the fun and lively shops and restaurants of Playa del Carmen. It's an easy walk to the beaches. With all of the action just steps away, we were surprised at how quiet and peaceful the hotel was. On the rooftop, you can relax and enjoy the breeze with a view of the sea and Cozumel in the distance. The rooms are beautiful and spotless, and the service is excellent. (I recommend a one-bedroom with kitchen.) We loved cooling off in the pool in the afternoons after being on the sunny beach all morning. The pool is small, but refreshing, well-maintained, and surrounded by a beautiful courtyard. We also enjoyed the coffee, fresh fruit, boiled eggs and toast for a quick breakfast. The Acanto is a lovely place to stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Fantastic Location

Posted Apr 2, 2017
Pros: Location was great. the staff is very friendly. The hotel is nice
Cons: Not sure what to do about the hearing everything next to you?
Location: close to shopping, dining, and the beach. You can't beat that.
This was a nice hotel. the Location was great. The room and staff were excellent. My only complaint is that I could hear everything in the room next to me from the door between the 2 rooms. This startled me a few times.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to everything yet still quiet

Posted Mar 25, 2017
Fairly new hotel, everything is in great condition. The finishes are excellent. It's only a 1/2 a block from 5th Ave and the shopping mall, yet it is still very quiet. The breakfast was cold cereal, fruit, assorted pastries, toast, orange juice, milk and coffee. On the negative side, the A/C is weak and pumps out more damp air than I like. As in every hotel I have stayed in Mexico that wasn't a 5 star hotel, the beds are hard. Otherwise, for the price it was a good value. I would stay there again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in center of town

Posted Mar 22, 2017
We rented a specific room based on photos with open feeling, océan views etc We were shown our room on ground floor Our room had no windows and no natural light. We had to keep the front door open to get light and fresh air. Since it was next to the children (mostly) pool it was very noisy We told the hostess that we could not stay in a dark "cave" She then showed us the room in the photo on the upper floor. She said we could have it for an extra $50 per night. We gladly agreed The hostess and staff was friendly after that first bad experience. Nice breakfast too
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel 1 block to beach in the heart of p

Posted Mar 19, 2017
Beautiful hotel. Exceptional hotel staff. Great location and value. This is truly the place to stay when visiting playa.
5 out of 5
by Brent E.

Excellent

Posted Jan 28, 2017 on Hotels
Very clean and quiet zen like location right off 5th avenue. This was our first time getting away from the all inclusive resorts and loved it. The Acanto had a continental breakfast which was good. We went to walmart in Playa and picked up some lunch meat, bread...etc for lunches and did restaurants for dinner each night. Great time and will do it again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Teaneck, NJ

Comfortable hotel in convenient location

Posted Jan 27, 2017
Pros: Very spacious, free breakfast, friendly staff, convenient location.
Cons: The staff wasn't very flexible with late checkout.
Location: Fifth Avenue shopping, Beach, eateries.
The Acanto was great for my family of 5. The condo was spacious and well equipped. Its only one block from the beach and right off the main shopping area on 5th avenue. It was super convenient to walk to eating and shopping venues. Our room came with a full kitchen and 3 bedrooms and bathrooms. The area was a little noisy at night from music on the street but otherwise a great spot.
Comment from Hotel Management
Jan 31, 2017 by Frontdesk, Hotel Management
Thanks a lot for your comment. We are always trying please our guests and offer them the best accomodation during their stay. In general the hotel is very quiet but of course we can not always avoid a little bit of noise in the streets especially in high season. We would appreciate a comment on TripAdvisor as well. Hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Jan getaway

Posted Jan 18, 2017
Day & night staff was really great. We needed a HUGE favor after check-out, and the staff did not hesitate to assist. Rented 2 villas, very pleased with the both. Will definitely come back.
Comment from Hotel Management
Jan 31, 2017 by Frontdesk, Hotel Management
Hi Jan, Thank you for your great comments! We are happy that you enjoyed your stay at Acanto and would appreciate if you could leave a comment on TripAdvisor too. Have a beautiful day! We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location!

Posted Nov 30, 2016
Pros: The location, quiet area, great staff, view from roof.
Cons: Pool was always in the shade, so you cannot tan there, but it is fine for cooling off. There was no window in the bedroom, so that room is a bit dark
Location: Plenty of restaurants, bars, and shopping nearby. And the beach is only a few blocks away.
Great staff, location excellent, half a block to Quinta Avenida, and a block from Constitutyentes, the street that pretty much marks the middle of Quinta Avenida. Hotel was on a quiet street, though, so no noise issues. It was nice having a suite type room, with a full size fridge in the kitchenette. Nice view from the roof, too.
Comment from Hotel Management
Dec 2, 2016 by Anja Lermer Frontdesk Acanto, Hotel Management
Hi David, thank you very much for your comment. We are glad that you enjoyed your stay and hope to see you again soon. If woud don´t mind, please also leave a comment on TripAdvisor. Thank you!