Sewage smell present throughout our stay.
Electricity very variable with frequent dimming of lights.
Friendly welcome raising expectations. Indication that complimentary tapas and cocktails would be served to our chosen plapa, which would be ours for the duration of our stay. Nothing complimentary was delivered and, when we were challenged by another guest as to our right to a particular plapa, management failed to uphold the "rules" because the other party was with a group that had booked 5 rooms.
Beach in front of resort clean and tidy but large part of rest of beach littered with mainly plastic rubbish. Also rubbish in sea making swimming uncomfortable.
Restaurant food mostly very good but atmosphere lacking.
Comment from Hotel Management
Feb 24, 2014
All Al Cielo Staff would like to thank you for your stay with us, and we are trying to improve our service every day.
It is the first time we heard that the beach around is dirty, so we are doing an effort with all the hotels in the area to make it cleaner.
The sewage smell is already taken care off, since the moment you told us this we arranged with a company to come and take care of it.
Complimentary tapas and drinks are served at least once a day to our guests at the beach, we are really sorry that you missed that.
Starting on the 1st of march, we are going to have a thematic night every day for our guests, like mexican dinner, caribbean party, etc.
We are really sorry that we could not live to your expectations, hoping that you give us another chance in the future.
Andrew Olavarrieta. Manager.