Get an overview of this hotelBeachfront resort, near downtown Playa del Carmen

White sand beach

Located just south of Playa del Carmen's shopping, dining, and entertainment areas, this activity-filled resort welcomes singles, couples, and families to a white sand beach along the Yucatan Peninsula.

All-Inclusive resort

At Allegro Playacar, meals and snacks at 6 eateries, drinks at 4 bars, plus 3 pools, equipment for water sports, daily activities program, and a Kids' Club are amenities included in the room rate.

Polynesian-style villas

2-story thatched-roof villas of Allegro Playacar offer air-conditioned rooms with yellow walls, orange accents, ceramic tile floors, flat-screen TVs with cable, and in-room safes. Bathrooms feature bowl sinks. 24-hour room service is also available.

Allegro Playacar - All Inclusive

Renovations & Closures

This property is closed from 23 September 2016 to 14 November 2016 (dates subject to change).

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

  • All meals, snacks, and local beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities

  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball


  • Aerobics

Kids' club

  • Supervised activities for children between 4 and 12 years old


  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Hotel Amenities

Lush gardens surround the Allegro Playacar - All Inclusive's numerous 2-story villas, and all public spaces such as restaurants and bars, have thatched roofs. Within the resort are a beauty salon which offers massages , and an activities desk which, arranges eco-adventure park tours and other excursions. WiFi access is offered for a surcharge and guests can rent computers. There's also a meeting/conference room. All spa treatments are subject to a surcharge.

Resort activities run day and night, including shows in the open-air theater. Children have their own pool — shaped like a cartoon mouse — along with a playground, supervised activities, and a Kids' Club. Babysitting or childcare can be provided for a surcharge. Like all major Riviera Maya hotels, the resort is equipped with a water-purification system.

  • WiFi (surcharge) 
  • One meeting room 
  • Number of floors - 2 
  • Number of buildings/towers - 38 
  • Children's pool 
  • Babysitting or childcare (surcharge) 
  • Poolside bar 
  • Gift shops or newsstand 
  • Spa services on site 
  • Hair salon 
  • Marina on site 
  • Swim-up bar 
  • Free newspapers in lobby 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Multilingual staff 
  • Airport transportation - drop-off (surcharge) 
  • Express check-in 
  • 24-hour front desk 
  • Porter/bellhop 
  • Express check-out 
  • Shopping on site 
  • Laundry facilities 
  • Dry cleaning/laundry service 
  • Babysitting or childcare 
  • Coffee/tea in common areas 
  • Wedding services 
  • Free breakfast 
  • Tours/ticket assistance 
  • Number of outdoor pools - 3 
  • Children's club 
  • Terrace 
  • Number of restaurants - 4 
  • Free self parking 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pools  
  • Children's pool  
  • Supervised childcare/activities (free)  
  • Children's club (free)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Playground on site  
  • Refrigerator  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Wireless internet access ( MXN 10 USD per day )

Available in some public areas: Wireless internet access ( MXN 180 per day )


Free self parking

Room Amenities

  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • In-room climate control (air conditioning) 
  • Hair dryer 
  • Iron/ironing board 
  • In-room safe 
  • Ceiling fan 
  • Coffee/tea maker 
  • Balcony or patio 
  • Access via exterior corridors 
  • Air conditioning 
  • Free newspaper 
  • Refrigerator 
  • Free bottled water 
  • Private bathroom 
  • Free toiletries 
  • Shower only 
  • In-room childcare (surcharge) 
  • Desk 
  • Cable TV service 
  • Flat-panel TV 
  • WiFi (surcharge) 
  • Daily housekeeping 
  • Room service (24 hours) 
  • Rollaway/extra beds (free) 

Where to Eat

The Buffet - This restaurant serves breakfast, lunch, and dinner buffets and offers a coffee station all day. Weather permitting, a dinner buffet is also served outside, either by the pool or in front of the theater.

The Italian - Floral-print chairs, marble floors, and recessed ceilings painted with clouds create the perfect atmosphere for Italian fare. A la carte dinner only. Adults only. Reservations required. Dress code: Long pants for men.

Sample menu for The Italian


  • Smoked Ham and Melon
  • Beef Carpaccio
  • Fried Squids with Tartar sauce

    Main courses:

  • Stuffed Ravioli with Ricotta
  • Rack of lamb with Mint sauce
  • Pork Loin stuffed with Mushrooms and Vegetables


  • Cheesecake
  • Tiramisu
  • Fiorentine Básquet with Pistachio Mousse

    The Mexican - Specializing in Mexican dishes, it serves à la carte dinners only. Reservations required. Dress code: Long pants for men.

    Pizzeria La Huerta - Located by the pool, this open-air eatery serves pizza all afternoon.

    Snack Bar - Serves light snacks by the pool most of the afternoon.

    Midnight Snack Bar - Serves late night light snacks poolside.

    Fast Eddies - This sports bar features pool tables and televisions, and transforms into a disco for late night dancing.

    Ambar Bar - Open evenings only with cocktails and drinks.

    Aqua-Bar - Open from midmorning until after midnight.

    Crystal Bar - Open from midmorning until midnight.

  • Nearby Things to Do

    Guests of Allegro Playacar - All Inclusive can enjoy days packed with activities because the multilingual resort staff keep things humming with a wide array of games, contests, and water and land sports including kayaking, sailing, boogie boarding, and volleyball.

    The concierge desk can arrange tours to regional historic and tourist sites such as Tulum and Xel-Ha, as well as fishing trips and scuba diving excursions, and golf games at area courses including the 18-hole Playacar Club de Golf (surcharges for all).

    The recreational activities listed below are available either on site or near the resort; fees may apply.

    • Golfing nearby 
    • Parasailing nearby 
    • Fitness classes on site 
    • Basketball on site 
    • Kayaking on site 
    • Playground on site 
    • Scuba diving on site 
    • Snorkeling on site 
    • Windsurfing on site 

    Spa Services

    • Massages 

    Hotel Policies


    Check-in time starts at 3 PM

    Check-in time ends at 3 PM

    Special check-in instructions:

    Travel change options for Occidental Hotel and Resort guests with reservations to destinations under a hurricane watch or warning:
    Canceling reservation within 48 hours of departure: Guests can cancel without penalty and rebook a reservation if the airport is closed or flights are cancelled within 48 hours of travel. Reservations must be rebooked within 14 days of the original travel dates. Specific travel dates apply.
    Guest departing early: Guests who choose to depart early will be credited for the unused nights, which may be applied towards a future stay at the same resort. Reservations for unused nights must be rebooked within 30 days after the storm. Specific travel dates and other restrictions apply.
    Rebook the same hotel for a later date: The hotel will honor the original rate for guests who wish to postpone their vacation and travel at a later date. Reservations must be rebooked within 30 days after a storm. Specific travel dates and other restrictions apply.
    Changing travel plans to the same brand at a different destination: Guests can choose a different destination that is not affected by the hurricane and transfer their reservation within the brand at the originally confirmed rate, subject to availability (except Grand Aruba). Other restrictions apply.
    Guests must contact the hotel for specific booking and travel dates, using the information on the confirmation received after booking.


    Check-out time is noon

    Payment types

    Children and extra beds

    • Children are welcome.
    • Free rollaway/extra beds!
    • Free cribs (infant beds)!


    • Pets not allowed

    You need to know

    Extra-person charges may apply and vary depending on property policy.

    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Fee for in-room wireless Internet: MXN 10 USD per day (rates may vary)
    • Fee for wireless Internet in public areas: MXN 180 per day (rates may vary)
    • Airport shuttle fee: MXN 546 per person
    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Hotel Name

    • All Inclusive Allegro Playacar
    • Allegro All Inclusive
    • Allegro Playacar
    • Allegro Playacar All Inclusive
    • Playacar Allegro
    • Allegro Playa Del Carmen
    • Allegro Playacar Occidental
    • Allegro Playacar Riviera Maya/Playa Del Carmen, Mexico
    • Occidental Allegro Playacar Hotel Playa Del Carmen
    • Occidental Playacar
    • Playa Del Carmen Allegro
    • Allegro Playacar Resort All Inclusive Playa del Carmen
    • Allegro Playacar Resort All Inclusive
    • Allegro Playacar Playa del Carmen

    We should mention

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

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