Kayaking

Reviews of The Fives Beach Hotel & Residences - All Inclusive

4.5 out of 5
The Fives Beach Hotel & Residences - All Inclusive
Predio El Limonar Fraccion 2, Xcalacoco, Municipio De Solidaridad, Playa del Carmen, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 512 out of 1004 reviews" "
Rating 8 - Good. 224 out of 1004 reviews" "
Rating 6 - Okay. 115 out of 1004 reviews" "
Rating 4 - Poor. 72 out of 1004 reviews" "
Rating 2 - Terrible. 81 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Serkan, west des moines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When guests check in, it's crucial for there team to provide clear guidance on restaurant reservations. While the Italian restaurant requires prior booking, other areas may have distinct policies. Certain sections are reserved exclusively for hotel club members, necessitating advanced arrangements. However, the buffet welcomes all on a first-come, first-served basis. This transparency ensures a smooth dining experience, eliminating any uncertainty or inconvenience for valued patrons. Who might want to come back!!!!
Stayed 6 nights in Mar 2024
Response from Management on Mar 19, 2024
Dear Serkan, Thank you for sharing your insights regarding your recent stay. We appreciate your feedback, and we understand the importance of clear guidance to enhance our guests' dining experiences. We will certainly review our procedures to ensure that all guests receive transparent information upon check-in, allowing for a smoother and more enjoyable dining experience. Your feedback is invaluable to us, and we look forward to welcoming you back in the future.Sincerely, Management Team

8/10 Good

Mark, Olathe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids enjoyed seeing the monkeys on the property and walking the bridge in the jungle. Restaurants were difficult to get into and the pullout Sofia bed mattress wasn’t very good. Overall we enjoyed our stay. The staff did an excellent job as well.
Stayed 6 nights in Mar 2024
Response from Management on Mar 19, 2024
Dear Mark, Thank you for taking the time to share your experience with us. We're delighted to hear that your kids enjoyed the opportunity to see monkeys and explore. Your feedback regarding the restaurant availability and the pullout sofa bed mattress is duly noted, and we apologize for any inconvenience caused.We're thrilled that despite these minor issues, you still enjoyed your stay overall. It's gratifying to hear that our staff provided excellent service throughout your visit. Your kind words will be shared with the team, who will be encouraged by your positive feedback.We hope to welcome you back for another memorable stay in the future.Cordially, Management Team

6/10 Okay

Danny

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
I did not get the room I was promised, and I was 15 mins away from the group of friends that I booked the trip with. The toilet quit working every morning and had to be reset by maintenance, the air conditioning was no working well.
Stayed 4 nights in Mar 2024
Response from Management on Mar 19, 2024
Dear Danny, We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay with us. Your feedback is invaluable to us, and we will take immediate steps to address these issues to prevent any recurrence in the future.We understand the importance of a seamless and enjoyable stay, and we apologize for falling short of your expectations. Should you choose to stay with us again, we will ensure that every effort is made to provide you with the experience you deserve.Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back and make amends.Sincerely, Management Team

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute of getting out of the taxi, the friendly staff are busy taking care of you. Large property with activities scheduled throughout the day and night. Plenty of different food options at multiple restaurants. Clean rooms and outdoor spaces. The icing on the cake was the staff. Friendly, knowledgeable, amd always going above and beyond to make your stay the best. Highly recommend!
Stayed 5 nights in Mar 2024
Response from Management on Mar 8, 2024
Dear Rebecca, Thank you for your amazing review. We look forward to the honor of hosting you again!

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities
The beachfront Hotel service was fabulous!
Stayed 7 nights in Feb 2024
Response from Management on Mar 8, 2024
Dear Jim, Thank you for your kind review!

10/10 Excellent

Alycia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Management on Mar 8, 2024
Dear Alycia, Thank you for your amazing 5-star rating. We look forward to your next visit!

8/10 Good

Maciej

Stayed 6 nights in Feb 2024
Response from Management on Mar 23, 2024
Dear Maciej, Thank you for your kind evaluation. We look forward to your next visit!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Management on Mar 5, 2024
Dear Jill, Thank you for your amazing evaluation. We look forward to your next visit!

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very pretty. The staff was super friendly. The only drawback was that it was difficult to get into the resturants (vs. the buffet) as they do not take reservations (except the italian place which was very good). So they give you a pager when you sign in and you wait. One night we waited 2 1/2 hours. We found out that residence owners go ahead of everyone else.
Stayed 6 nights in Feb 2024
Response from Management on Mar 5, 2024
Dear Elizabeth, Thank you for sharing your feedback with us. We appreciate your kind words about our property, friendly staff, and the quality of the Italian restaurant. We apologize for the challenges you faced with restaurant wait times, and we'll take your concerns into consideration for future improvements. We hope to have the opportunity to welcome you back and provide an even better experience.

6/10 Okay

Elden

Stayed 7 nights in Feb 2024
Response from Management on Mar 22, 2024
Dear Elden, Thank you for taking the time to share your rating with us. If you would like to share with us what we could have done better to improve your experience, please contact us.

6/10 Okay

Shawn Michele, Windsor

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and staff are great. The restaurants are small and don’t take reservations. Dinner every night was chaotic. The infinity pool was the most active but seating there was limited. They have put Bibb Eads everywhere in charge you an absorbent fee to be able to use them. So seating at the main pool is extremely limited and a real pain to get they charged you money for ice cream and special coffees instead of having it as part of the all inclusive. They just nickel and dime you wherever they could. I would not go back.
Stayed 6 nights in Feb 2024
Response from Management on Feb 28, 2024
Dear Shawn, Thank you for sharing your experience with us. We're pleased to hear that you enjoyed the beauty of our property and the excellent service provided by our staff.We apologize for the challenges you encountered with dinner reservations, seating availability, and additional charges. Your feedback is important, and we will certainly review these aspects to enhance our guest experience.We understand your concerns, and we regret any inconvenience caused. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable stay.

10/10 Excellent

Ilana Megan, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Management on Feb 28, 2024
Dear Ilana Megan, Thank you for your amazing 5 rating. We look forward to the honor of hosting you again!

6/10 Okay

Langdon Philip

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Management on Mar 5, 2024
Dear Langdon, Thank you for sharing your feedback with us. We appreciate your input. Could you kindly provide more details about your experience so that we can address your concerns more effectively? Your insights are important to us, and we want to ensure your satisfaction.

10/10 Excellent

Kelly Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so polite and always willing to help out and meet our needs. Each staff member would say “It’s a pleasure” Great location and resort.
Stayed 5 nights in Feb 2024
Response from Management on Feb 26, 2024
Dear Kelly, Thank you for taking the time to share your positive experience with us! We're delighted to hear that our staff's politeness and willingness to meet your needs made your stay enjoyable. It's a pleasure to receive such kind words about our team. We're also glad you enjoyed our great location and resort facilities.We appreciate your feedback and look forward to welcoming you back for another pleasurable stay in the future!

8/10 Good

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
It's a relatively large resort. It could have been the specific week, but it was crowded. Lineups to get food. Could never get into a restaurant. Do not go there as a solo traveller unless you like torture. Very loud, all families with young kids. You'll fee isolated. The gym was great.
Stayed 6 nights in Feb 2024
Response from Management on Mar 5, 2024
Dear Carlos, Thank you for taking the time to share your feedback with us. We appreciate your observations, and we apologize for any inconvenience you experienced during your stay. We take your comments seriously and will use them to improve our services. We hope you enjoyed the gym and would welcome the opportunity to host you again, providing a more satisfying experience.

10/10 Excellent

Elana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and eco friendly- our villa was off to the beaten path with natural forest settings and local wildlife to catch glimpses of. Kendy, our butler at the pool cabana, was super nice and made excellent recommendations on drink requests for the adults and children alike. Our suite was very large and felt like my husband and I had our own space in the evenings while our kids relaxed and watched tv from the sofa bed in living room. The food options are plenty- definitely recommend going early to place your name on wait list for the non buffet restaurants. Beach side was the place to be for lunch options- burgers were the best! We had tons of fun with the kids at pool and beach side - didn’t get a chance to go to the kids activities but we do plan on coming back next year.
Stayed 4 nights in Feb 2024
Response from Management on Feb 26, 2024
Dear Elana, Thank you for sharing your wonderful experience at our hotel! We're delighted to hear that you enjoyed the clean surroundings of our property, especially the natural settings and local wildlife. It's fantastic that Kendy provided excellent service and made great drink recommendations.We're glad you found the suite spacious and comfortable. It's also heartening to know that the diverse food options, especially the beachside burgers, left a positive impression.We're thrilled that the pool and beachside activities brought tons of fun for you and your kids. Looking forward to welcoming you back next year for another memorable stay!

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Response from Management on Feb 21, 2024
Thank you for your amazing rating. We look forward to your next visit!

10/10 Excellent

Wanda, Chicago

Stayed 4 nights in Feb 2024
Response from Management on Mar 22, 2024
Dear Wanda, Thank you for your kind evaluation. We look forward to your next visit!

4/10 Poor

Yajaira

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Food was not good. Always cold and no variety. Although the room /residence was big there was no view and it needs some tlc. Staff was very nice and accommodating.
Stayed 4 nights in Feb 2024
Response from Management on Feb 21, 2024
Dear Yajaira,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our staff and their accommodating service.We apologize for any disappointment regarding the food temperature and variety. Your input is valuable, and we will address this matter with our culinary team to ensure improvements are made. We value your perspective and hope to have the opportunity to welcome you back for an improved experience.Warm regards

10/10 Excellent

Daniel Gerard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Y
Stayed 7 nights in Jan 2024
Response from Management on Feb 8, 2024
Dear Daniel, Thank you for your amazing evaluation. We look forward to your next visit!

10/10 Excellent

Katie Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW. This resort is truly top notch. The staff is truly incredible, the grounds are stunning and the resort had so much variety in food and entertainment. We cannot wait to come back!
Stayed 7 nights in Jan 2024
Response from Management on Feb 6, 2024
Dear Katie, Thank you for your review! We're delighted to hear that you had a top-notch experience at our hotel. Our team is thrilled to be recognized for their incredible service, and we're glad you enjoyed our stunning grounds, diverse food options, and entertainment offerings.We can't wait to welcome you back for another fantastic stay!

8/10 Good

Colin Wade

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Management on Jan 24, 2024
Dear Colin, Thank you for your evaluation. We look forward to the honor of hosting you again.

8/10 Good

Nabila, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on Jan 23, 2024
Dear Nabila, Thank you for your kind rating!

6/10 Okay

William

Stayed 7 nights in Nov 2023
Response from Management on Jan 22, 2024
We appreciate the time taken in sharing your evaluation with us.

10/10 Excellent

Emily

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Management on Jan 22, 2024
Thank you for your kind evaluation!

10/10 Excellent

Mac

Stayed 5 nights in Jan 2024
Response from Management on Jan 19, 2024
Dear Mac, Thank you for your kind evaluation.

10/10 Excellent

Monce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, even that the TV was no working properly.
Stayed 8 nights in Jan 2024
Response from Management on Jan 12, 2024
Dear Monce, Thank you for your kind words and positive feedback. We sincerely apologize for any inconvenience caused by the TV issue. Please rest assured that we are addressing the matter to ensure a flawless experience for your future visits. We appreciate your understanding.

6/10 Okay

Dana, Huntley

Stayed 5 nights in Jan 2024
Response from Management on Feb 1, 2024
Dear Dana, Thank you for your review. We are very sorry for the inconvenience encountered, despite them; we hope you had an overall good experience.

6/10 Okay

Abdul-Aziz

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
An average resort for the Playa area. Nothing remarkably good or bad about it. Food is mediocre at the buffets. The Japanese and Mexican specialty ones were the best. The best part of the resort is the entertainment team who are really fun. My kids loved Julian. The Michael Jackson show was the highlight of the night entertainment. Kids club is suitable for preschoolers but not older. One thing to watch out for is a lot of things are NOT included like the only ice cream shop, the only pool bar without a long line, and lots of the seating areas around the pool and beach. Overall, clean resort, well kept, best suited to teens and adults not looking for a lot of frills.
Stayed 5 nights in Dec 2023
Response from Management on Jan 9, 2024
Dear Abdul-Aziz, Thank you for sharing your thoughts on your recent stay. We appreciate your feedback regarding our hotel and are pleased to hear that you enjoyed the Japanese and Mexican restaurants, as well as the entertainment provided by Julian.Your observations about the Kids Club and the Michael Jackson show are duly noted. We apologize for any inconvenience regarding the additional charges for certain amenities. Your insights are valuable as we continually strive to enhance our guest experience.We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Angeli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated that reservations were REQUIRED in order to dine. Almost everyday we were there dinner times were booked until at least 930pm. There was always the buffet as an option but as the worst dining outlet there, we choose to dine offsite. I would have stayed at a non All Inclusive Hotel had I known that dining options were so limited.
Stayed 4 nights in Dec 2023
Response from Management on Jan 9, 2024
Dear Angeli, Thank you for taking the time to share your feedback with us. We regret to hear that the reservation requirement for dining negatively impacted your experience. We sincerely apologize for any inconvenience caused by the limited availability during your stay. Your comments are valuable, and we will review our policies to enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide a more seamless dining experience.

6/10 Okay

Alicia

Stayed 5 nights in Dec 2023
Response from Management on Jan 9, 2024
¡Gracias por evaluarnos!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our Christmas vacation at The Fives. The staff was wonderful from Jose Luis who helped with our bags to Gustavo at the Thai restaurant and of course the fantastic staff at the activity pool to include David, Daniel, and Mr. Super Sexy! The whole family enjoyed water volleyball and water aerobics. For a break and relaxation, the adult pool was great. One change I would make would be to heat the pools more this time of year. The activity pool and others were very cold.
Stayed 6 nights in Dec 2023
Response from Management on Jan 4, 2024
Dear Andrea, Thank you for choosing The Fives for your Christmas vacation and taking the time to share your positive experiences. We're delighted to hear that our staff contributed to making your stay enjoyable. It's fantastic that the entire family had a great time with activities.We appreciate your feedback regarding the pool temperatures, and we will certainly take your suggestion into consideration for improvements. Your satisfaction is our priority, and we look forward to the opportunity of welcoming you and your family back for another memorable stay.

8/10 Good

Ankur Devendra

Stayed 4 nights in Dec 2023
Response from Management on Dec 27, 2023
Thank you for your helpful evaluation!

8/10 Good

Honey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Management on Dec 28, 2023
Thank you for your kind evaluation. We look forward to your next visit!

6/10 Okay

Shannon

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023
Response from Management on Dec 27, 2023
Thank you for your evaluation!

10/10 Excellent

Bernice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accommodations; great landscaping; friendly & engaging staff
Stayed 5 nights in Dec 2023
Response from Management on Dec 27, 2023
Thank you for your kind review. We look forward to your next visit!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. I couldn’t be happier. I just wish playa del Carmen was closer.
Stayed 3 nights in Dec 2023
Response from Management on Dec 19, 2023
Thank you for your incredible review. We look forward to your next visit!

4/10 Poor

Bahman

Stayed 7 nights in Dec 2023
Response from Management on Dec 30, 2023
Thank you for your evaluation. We are very sorry for the inconveniences encountered.

10/10 Excellent

Perla

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Our room was clean, comfortable and really close to the beach and the plaza. Our embassador Arturo was the best.
Stayed 4 nights in Dec 2023
Response from Management on Dec 19, 2023
Thank you for your wonderful review!

8/10 Good

Yolanda, Chicago

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bad: The transportation to and from the airport isn’t included in stay. The children’s food options are not great. It’s not all inclusive they like to offer you things not included so they can charge you. Some restaurants are not included and some bars are not included so be mindful. You have to make restaurant reservations ahead of time and are rude about walkins. There seems to be a lot of weddings and they close parts of the resort for them. including access to the only store in the resort. At the restaurants it’s hard to get good service getting refills are hard. The Good: The resort is beautiful and well kept. The staff is friendly. All areas are kept clean! The rooms are spacious (we had a 2br suite). The resort is kid friendly! Great for families. They do have several activities and things to do. The beach is well kept and gorgeous!
Stayed 4 nights in Nov 2023
Response from Management on Dec 5, 2023
Dear Yolanda, Thank you for your feedback. We're delighted you enjoyed the beautiful, kid-friendly resort, spacious rooms, and friendly staff.We apologize for any inconvenience with transportation, limited children's options, and non-inclusive aspects. Your input on reservations and service is noted, and we'll address these concerns.We appreciate your understanding and hope to welcome you back for an improved experience.

8/10 Good

Travis

Liked: Staff & service
Stayed 6 nights in Aug 2023
Response from Management on Dec 19, 2023
Thank you for evaluating us!

6/10 Okay

Hao Hidy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 4 nights in Nov 2023
Response from Management on Dec 5, 2023
Thank you for your review!

4/10 Poor

Liza

Stayed 2 nights in Nov 2023
Response from Management on Dec 19, 2023
Thank you for evaluating us. If there is any feedback you would like to share with us, please do not hesitate to contact us directly.

10/10 Excellent

Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quit and family friendly
Stayed 1 night in Nov 2023
Response from Management on Nov 18, 2023
Thank you for your amazing review!

4/10 Poor

Sharlene

Traveled with partner
Disliked: Cleanliness
The room we reserved was not the room provided, and the room received was not clean, min was done to resolve the issue, to correct the 2 Full-size beds into 1 King bed ( Which is what was requested as this was a trip for my spouse and i ) staff pushed two beds together, leaving no access to room phone and part of the outlets needed for usage in the room, the beds where not aligned and connected for comfort, the room was cleaned further after bringing this to there attention post entering the room from check-in, only to discover in the evening there were roaches in the room near the closets. and cleaning the room after we checked in, nothing further was offered but apologies, we were there for a Wedding, and outside of the room experience the resort appeared to be Fair/good most staff was very friendly and welcoming except for Bell men who shared 1 orice for a Taxi service to Hotel, in which Txai driver charge was over $30 higher. at this point, we where in the need to get to the Airport, and time was not in our favor to dispute this., I have contacted my credit card for further review.
Stayed 4 nights in Nov 2023
Response from Management on Nov 18, 2023
Dear Sharlene, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and challenges you encountered during your stay. Your experience does not align with the high standards we strive to maintain. Please be assured that your comments have been forwarded to the relevant departments for immediate attention and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.

8/10 Good

Leslie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Resort was beautiful. Our room was comfortable, but two sinks and a toilet leaked. Plus two sliding doors didn’t lock properly. Staff was friendly. Food was good.
Stayed 7 nights in Nov 2023
Response from Management on Nov 14, 2023
Dear Leslie, Thank you for sharing your experience with us. We're pleased to hear you found the resort beautiful and the staff friendly. We appreciate your feedback regarding the room concerns, and we will address these issues promptly. Your comments are valuable, and we hope to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Best hotel that we’ve stay at and we have stayed at a few hotels in Quintana Roo Jaime Canche is A amazing Bar tender definitely makes you feel welcome.
Stayed 7 nights in Oct 2023
Response from Management on Nov 13, 2023
Dear Maribel, Thank you so much for your kind words! It's our pleasure to provide a welcoming experience, and we're thrilled that Jaime added to your enjoyment. We look forward to welcoming you back for another exceptional stay.

6/10 Okay

vitaliy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Management on Nov 13, 2023
Thank you for rating us.

10/10 Excellent

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, awesome staff, great food.
Stayed 2 nights in Nov 2023
Response from Management on Nov 10, 2023
Thank you for your wonderful review!

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is more for Expedia than the Fives—when booking, the description says “choice of two double beds or king bed”, but when checking out, there’s no way to indicate what’s preferred. This caused confusion at the property, even after calling and requesting two double beds. So on Expedia’s end, a way to clearly indicate bed type would be most welcome. In the end, we stuck with the King size and were fine. As far as the “upgrade”, we were placed in a dark corner of the property next to one of the main drives and on the ground floor. Our door to our patio overlooking the driveway (again on the first level) wasn’t able to lock. This was a safety issue for us, and the hotel staff was very kind in moving us to the 3rd level elsewhere—2nd room was WONDERFUL with a much better view, better light, and locked doors. We are extremely grateful that they listened to our concerns and moved us. We noticed the hot tub wasn’t very hot, but thought maybe there was an economical reason for that. Live band karoake was excellent, water zumba was excellent, and we loved the entire vibe of the resort and those staying there. We made so many friends. The ladies at the gift shop were so nice and lovely. Excellent customer service. We loved the Marley coffee, but the main breakfast buffet place makes an excellent latte as well. We wished the gelato place was open more; we always seemed to miss it. Overall, excellent. Coati were so cute.
Stayed 5 nights in Oct 2023
Response from Management on Nov 6, 2023
Dear Angela, Thank you for taking the time to share your detailed feedback. We apologize for any inconvenience you experienced during your stay, and we appreciate your valuable suggestions. It is delightful to hear that our staff could address your concerns promptly. We will take your comments into careful consideration for future improvements. We hope to welcome you back for an even more enjoyable experience.