Ratings based on 395 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from New York, NY

Mayakoba is Paradise!

Posted Apr 17, 2016
The villas at Banyan Tree were exceptional, we stayed in a Serenity Pool Villa and it was worth the extra few bucks. The service was good, excellent compared to anywhere else, but good compared to the Rosewood Mayakoba. We have stayed at the Rosewood and Banyan Tree in Mayakoba. Both are amazing, the service a bit better at the Rosewood and the villas a bit better at the Banyan Tree. Regardless, both places are amazing! I would recommend that both resorts be on everyone's travel "bucket list".
Comment from Hotel Management
Apr 28, 2016 by Peter Hechler, Hotel Management
Dear Chris, Thank you for taking the time to share your experiences. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit.
5 out of 5
by A verified traveler from Coral Gables

20 year wedding anniversary get away

Posted Mar 14, 2016
My husband and I have been fortunate to travel and stay at many amazing places around the world and when we chose the Banyan Tree Mayakoba we did not know what to expect. Once we arrived at the beautiful property we instantly knew we had chosen the perfect place to celebrate our love!!!!! The staff, the grounds, the food, the room and amenities surpassed our expectations and we cannot wait to return. As this is our only regret... We didn't want to leave.
Comment from Hotel Management
Jul 15, 2016 by Peter Hechler, Hotel Management
Dear Coral Gables, Many thanks for your review. I'm happy to hear that you and your husband had a wonderful vacation, also that we exceeded all expectations, providing the perfect wedding anniversary celebration. Thank you again and I look forward to your return.
5 out of 5
by A verified traveler

Gran hotel. El mejor de Mayakoba!

Posted Mar 14, 2016
La comida excelente, el servicio buenisimo. Two thumps up a todo!
Comment from Hotel Management
Mar 28, 2016 by Peter Hechler, Hotel Management
Estimado huésped, Gracias por tomarse el tiempo de compartir su experiencia, el saber que sus vacaciones lo han dejado satisfecho nos hace sentir muy orgullosos de nuestro hotel y colaboradores quienes hacen que todo sea posible. Saludos cordiales,
5 out of 5
by A verified traveler from Millbrook, NY

A liitle piece Heaven on Earth

Posted Mar 9, 2016
Everything is fantastic staying Banyan Tree Mayakoba, from serenity villa interior deco, privatel pool, jargucy to Prestin beach; from superb food in Tamarind, Sands and Tomahawks grill to high proficiency spa treatment, we enjoyed every minute. Of course, the services in every dept. is on top . BanyanTree Mayakoba is the perfect blending of nature, style, architecture and beauty. Next time we will stay longer than 5 nights.
Comment from Hotel Management
Mar 24, 2016 by Peter Hechler, Hotel Management
Dear Daphne, Thank you for your wonderful review, I enjoyed reading your review and will be sure to share this with the Staff. We thank your compliments to our services, facilities, atmosphere and our staff especially to WaWa. Kind Regards,
5 out of 5
by A verified traveler

De lujo

Posted Mar 9, 2016
Este hotel me parece de lo mejor que hay en la zona.
Comment from Hotel Management
Mar 28, 2016 by Peter Hechler, Hotel Management
Estimado huésped, Gracias por su maravilloso comentario. Esperamos poder darle la bienvenida muy pronto. Saludos cordiales,
5 out of 5
by A verified traveler

Amazing hotel

Posted Mar 8, 2016
We stayed at the banyan tree as a bday gift to my partner. From the lobby check in to the attention to detail through out our trip was exceptional. We will definitely be back. Thank you to Marisol who checked us in you were great. And thank you to Freddy at the concierge desk for setting up a surprise for my boyfriends bday prior to our visit. See you all at the banyan tree soon.
Comment from Hotel Management
Jul 17, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you very much for your positive comments. We are delighted that you enjoyed the service provided by our people and your experience as a whole. We hope to see you again soon at Banyan Tree Mayakoba. Kind Regards,
5 out of 5
by A verified traveler from Milwaukee, WI

Amazing

Posted Feb 26, 2016
Pros: The food, service, villa, facilities... This place was amazing!
Cons: The only improvement I could suggest is to mandate longer stays!
Location: Tulum and Coba Mayan ruin sites were absolutely remarkable. Chichen Itza was also amazing, but it was about a two hour bus ride.
The staff at the Banyan Tree Mayakoba was absolutely remarkable! From the moment we arrived until the time we left, the staff was attentive and dedicated to ensuring our relaxation and enjoyment. I found myself thinking that, with the service provided by each and every staff member, it would be a difficult task to pick the employee of the month at this place. Literally, from the maintenance staff to the golf cart drivers, everyone had a smile and seemed genuinely happy to be at work. It really made the stay a pleasure. There is no doubt that my wife and I will be returning.
Comment from Hotel Management
Mar 24, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you for your wonderful review, I very much enjoyed reading about your experiences. Thanks again and I look forward to you next visit. Kind Regards,
5 out of 5
by A verified traveler

Wonderful!

Posted Feb 1, 2016
A beautiful resort- fab food and great beach. Perfect.
Comment from Hotel Management
Feb 19, 2016 by Peter Hechler, Hotel Management
Dear guest, We hope to see you again soon at Banyan Tree Mayakoba. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
5 out of 5
by A verified traveler

Beautiful hotel

Posted Jan 29, 2016
Pros: Loved the privacy and zen like atmosphere. Forces you to relax.
Cons: We had a complimentary breakfast package but would love an all inclusive food option. Only thing that makes us think twice on rebooking a future stay.
Location: Grounds are gorgeous. Private beach. Close to great snorkeling. Not a far trip from any of the excursions or Playa de Carmen. Not a party scene.
Had a great time at The Banyan Tree- Mayakoba. Place is very relaxing and felt very private. Has great zen like atmosphere that my fiancé loved. Staff are exceptional at customer service. Went above and beyond our expectations.
Comment from Hotel Management
Feb 17, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you for your wonderful review, I very much enjoyed reading about your experiences. Thanks again and I look forward to you next visit. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com
5 out of 5
by A verified traveler

Posted Jan 18, 2016
It was great. Loved to bikes at the villa. The staff was friendly and very accommodating. The food was great too.
Comment from Hotel Management
Jan 20, 2016 by Peter Hechler, Hotel Management
Dear guest, Thank you for sharing your experiences; it was an honor to host your holiday and I hope that Banyan Tree Mayakoba will be your number one choice for future vacations. Kind Regards, Peter Hechler General Manager gm-mayakoba@banyantree.com