Ratings based on 472 Verified Reviews

4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

One of the best hotels around

Posted Apr 1, 2017
Beautifully designed, villas were amazing, some of the best hotel services I have experienced and wonderful staff. Highly recommend this to anyone wanting a relaxing getaway, unforgettable honeymoon or family trip.
Comment from Hotel Management
Apr 4, 2017 by Peter Hechler., Hotel Management
Dear Traveler, Thank you for your wonderful comment. We hope to be able to welcome you back in the near future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Beautiful and relaxing

Posted Apr 1, 2017
Wonderful accommodations, spacious and private villa with good service.
Comment from Hotel Management
Apr 4, 2017 by Peter Hechler, Hotel Management
Dear SLisa, Thank you for your great feedback and please come back soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

PARADISE!

Posted Mar 26, 2017
the pictures do not do this place justice... if 4.9 out of 5 was the rating. This place is a 6! You will not be dissatisfied with this place.... a perfect place to fall in love w someone❤️
Comment from Hotel Management
Apr 4, 2017 by Peter Hechler, Hotel Management
Dear Jay, Thank you for your stay and feedback of your Banyan Tree Mayakoba experience. We hope you'll choose our Sanctuary for the Senses the next time you're in Playa del Carmen. Kind Regards,
5 out of 5
Recommended
for Couples
by A verified traveler from Columbus, OH

Private resort getaway

Posted Mar 18, 2017
Pros: The private pool was great. I took a quick dip every evening before jumping in bed.
Location: A quick taxi ride to Playa del Carmen allowed for plenty of dining options and late-night entertainment at Coco Bongo.
Visited Banyan Tree for four nights in March. The villa was perfect, and while the resort was at or near capacity, when at our villa, we had the sense of being the only ones there. The private outdoor space, including the pool, allowed of an easy late night swim, or reading in the lounge chairs. The service throughout was excellent. Any request to shuttle us elsewhere on the property was immediately handled with a smile. We had five meals (dinner, lunch twice, and breakfast twice) on the property and all were excellent. The tour agent one site helped us choose a private trip to Tulum, which was then best service one could request. The attention to detail was quickly noticed in the resort having insect repellent available in the room. (I did use it during the sunset hours while sitting outside, but it was not needed during daytime sunbathing.)
Comment from Hotel Management
Mar 24, 2017 by Peter Hechler., Hotel Management
Dear Steve, Thank you for your stay and feedback of your Banyan Tree Mayakoba experience. We hope you'll choose our Sanctuary for the Senses the next time you're in Playa del Carmen. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
This was the perfect place for our girls trip. Everyone who works there was so accommodating and charming. Loved our villa and all the restaurants and especially the Mexican coffee and breakfast. Very comfy by the beach and pool. We will be back!
Comment from Hotel Management
Mar 16, 2017 by Peter Hechler, Hotel Management
Dear Traveler, It’s wonderful to hear from you, and we’re so glad that you enjoyed your holiday at Banyan Tree Mayakoba; we cannot thank you enough for choosing to spend your vacation at our resort. We thank your compliments to our services and facilities. It was a pleasure to host you holiday and we look forward to your next visit.
5 out of 5
Recommended
for Couples
by A verified traveler from Cleveland, OH

Amazing Villa and Service

Posted Mar 13, 2017
Pros: We liked everything.
We stayed at the Banyan Tree Mayakoba from March 7 - 11, 2017. It was just my husband and I. It was romantic, immaculate, and the service was unsurpassed. We had an amazing villa that was very romantic with it's own pool and Jacuzzi. The rooms were amazing and clean. The food was the best we've ever eaten in Mexico. If are you looking to rejuvenate your marriage, this is the place for you.
Comment from Hotel Management
Mar 16, 2017 by Peter Hechler, Hotel Management
Dear Anne, Thank you for the review of your experiences, we appreciate that you have taken the time to share your comments with future travelers and guests. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Amazing hotel!

Posted Mar 4, 2017
Everything was amazing, perfect and so clean. The staff was very friendly and accommodating.
Comment from Hotel Management
Mar 9, 2017 by Peter Hechler, Hotel Management
Dear Angela, Thank you for your great feedback and please come back soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Will lull you into a sleepy haze with how quiet and relaxed it is. Feels empty when it is nearly full.
Comment from Hotel Management
Mar 9, 2017 by Peter Hechler, Hotel Management
Dear Traveler, Thank you for your rating and your review. We look forward to welcoming you. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service at beautiful resort

Posted Feb 26, 2017
Overall a wonderful resort The staff were awesome and so friendly Perfect vacation for larger families as they have large villas that accommodate everyone. Would definitely stay here again Only slight negative was cost of dinners But somewhat expected at a resort like this Transportation to/from airport was a ripoff Almost 400 dollars for straight 35 minute easy drive round trip arranged thru hotel Other than that stay was perfect Would definitely come back
Comment from Hotel Management
Feb 27, 2017 by Peter Hechler, Hotel Management
Dear Traveler, Thank you for your stay and feedback of your Banyan Tree Mayakoba experience. I have taken note of all comments, concerns, and suggestions. In my short time so far in the hotel, I have listened to the guests, to identify what is wanted and needed within the hotel and I would like every guests, past, present and future, that I am dedicated to ensuring that Banyan Tree Mayakoba provides a superior vacation experience. Many thanks for this great review and I hope to see you again soon at Banyan Tree Mayakoba. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Need to recognize that there is competition along

Posted Feb 24, 2017 on Orbitz
Pros: Tomahawk restaurant do a good steak and I like mine Black and Blue which was cooked to perfection.
Cons: Some of the staff seemed to be put out when asked to ferry you from one part of the resort to the other by golf buggy and made excuses not to.
Location: Tulum town. Chicen Itza
Although this is a 5 star hotel there are better options in the area. I've stayed in the Nizuc and Rosewood in the past year and rate them both higher than Banyan Tree. Kids facility could do with an upgrade although my 5 yo was happy just to be interacting with others her same age. Perhaps your focus is golf in which case it's right on your doorstep. I'm not a golfer. Rooms look tired if you've stayed in either Rosewood or Nizuc. Be warned, the internet is very slow if you require it for work (1M)
Comment from Hotel Management
Feb 27, 2017 by Peter Hechler, Hotel Management
Dear guest, Many thanks for your review. I very much enjoyed reading your comments, as I am sure many others will do too. I understand that you have many options when choosing where to spend your vacation and it is an honor that you choose our Sanctuary for the Senses. Kind Regards,